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“Stay Away From Here!”
Review of My Home Cambodia

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My Home Cambodia
Ranked #100 of 279 Speciality Lodging in Siem Reap
Zhengzhou, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Stay Away From Here!”
Reviewed 20 February 2014

What a horrible stay here in Siem Reap! Don't believe the hype, other reviews and Lonely Planet! We stayed here in early February and had our passports stolen from my wife's purse right in the restaurant in broad daylight. The hotel did not want to take any responsibility or ownership of the situation and conveniently the CCTV cameras were not working that day - but on the day we checked out that's a different story...also in Cambodia in order for the police to investigate they need to ask the hotel to investigate - backwards I know, and also guaranteed to lead to a stalemate at best as management covers their butt and vouch for their employees. Overall a horrible situation made worse by stonewalling on the part of the workers, management and ownership of My Home Garden Villa. Stay far away from here.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JRock55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, General Manager at My Home Cambodia, responded to this review, 28 February 2014
Dear James Meagher

Thanks you very much for your comment. Anyway pleas think about the same situation happen to your place when your guest 100% accuse your staff ( and the was accused is the very close person to my family, he stayed with us for more than 4 years and always got good comment from our guest of being helpful, friendly and honest etc........ ) . Imagine again what should we stole your passport, what we can use with your passport? Are we able to sell your passport for any money? Do we able to use your passport to travel instead of you? you said you have left your thing in the restaurant and enjoy the pool swimming for almost 3 hours then you go to police office and accused us of stolen your thing. And even of police office, you are not really 100% sure if you really left in the restaurant of our hotel or not. CCTV camera was broken down on the day before the situation happened, this is a very sad thing for us that we could not prove you the we were announcers, but“Accusing” us of stolen your passport is really NOT fair for us.

An other hand, in each every room, there is a notice advising all value thing are encouraged to place in our central “ Safe Box ” and this is 100% guaranteed that NOTHING will be happen to your belonging, so why not you leave those thing with us in our SAFE BOX ?

For your information, all our staff are need to get certificate of good attitude, good history from local authority before he/she is able to start work with us, we don’t take the risk to take stranger work here. Most of staff are working here for more than of years and some of them received excellent reviews from our customers.

We are really sorry for the situation happened to you, but accusing us of stolen your passport is really UNFAIR for us.

Best Regard,

Panharith (MD )
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245 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
London, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2014 via mobile

Decent place with reasonable rooms (clean, comfortable, secure) for the price and very friendly staff. Breakfast was fine, didn't try the dinner there so can't comment on the other food. Booked a tuktuk through them to take me round Angkor Wat and the driver was well informed, spoke reasonable English and was good company for my 2 days going round the various temples.

Stayed October 2013, travelled solo
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, Manager at My Home Cambodia, responded to this review, 19 February 2014
Dear John O,

Warmest greetings from My Home Cambodia,

Thank you very much for taking your valued time to leave a comment following your recent stay at My Home Villa.

On behalf of management and team at My Home Cambodia, we are so delighted to hear that you had enjoyed with our service and hospitality .

We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future.

Very best regards,
Ratana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Siem Reap, Cambodia
Level 1 Contributor
3 reviews
Reviewed 12 February 2014 via mobile

My home is an okay accomodation, offering a basic room for $20. The pool is almost pure chlorine, but still nice to cool off after a day of temple watching. However, our reservation got lost and we had to stay somewhere else because they were fully booked. The same thing happened to two other people we spoke to, one even already had put down a deposit. The place is okay, but this bout of untrustworthiness has deminished my opinion My Home.

Stayed February 2014, travelled with friends
Helpful?
Thank Apleek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, Manager at My Home Cambodia, responded to this review, 13 February 2014
Dear Apleek,

Thank you very much for taking your valued time to leave a review following your recent stay at My Home Villa.

To clear up any misunderstanding about your booking.

Regarding to your booking, our team release your booking from reservation record because you didn’t give us room deposit when you booking.
That time you only let us reserved the room and hold for you and not sure what time check in, therefore we hold the room till 5:30pm but you still not come, so we decided to sell the room to another guest.

Anyway, on behalf of The Management of My Home Villa I thank for your bringing this matter to our attention and please accept our sincere apology for the inconvenient which caused you during stay with us. We work hard on those issues every day in order to change.

We highly appreciate your feedback as it will assist us to improve the service levels.

It is our goal to retain you as a satisfy customer and we hope that we can serve you again in the near future.

Very best regards,
Kong Ratana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guatemala
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 February 2014

We went to Siem Reap during the Chinese New Year high season, and basically everything was booked. My Home had reasonable prices ($20/night in 2014), and served a basic breakfast in the morning. There was a slightly nasty pool in the back which was good for sunbathing but not swimming.
The main drawback were the bathroom set-up and the lack of cleanliness and care from the staff.
We has to almost beg for towels, and one day they forgot to clean the room completely.
With that said, when Siem Reap is full, this is a viable option. At other times of the year, I'm sure you could find a better deal by shopping around.
One plus was that they had a fleet of trustworthy tuk-tuk drivers at their disposal.

Room Tip: Ask to see the bathroom before choosing a room.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eyebox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, Manager at My Home Cambodia, responded to this review, 13 February 2014
Dear eyebox,

Warmest greetings from My Home Cambodia,

Thank you very much for taking your valued time to leave a comment following your recent stay at My Home Villa.

On behalf of management and team at My Home Cambodia, I would like to thank for your bringing this matter to our attention and please accept our sincere apology for the inconvenient which caused you during stay with us. We work hard on those issues every day in order to change.

We highly appreciate your feedback as it will assist us to improve the service levels.

It is our goal to retain you as a satisfy customer and we hope that we can serve you again in the near future.

We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future.

Very best regards,
Ratana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Angusthescot
Level 6 Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 31 January 2014 via mobile

We stayed here for 4 nights and have absolutely no complaints.We were collected from the airport by a lovely Tuk Tuk driver called 'Mr.Bud'.He took us to My Home Villa and we were checked in and in our room very promptly.
Rooms are spacious with cable T.V. and decent shower.They provide a very nice breakfast to set you up for the day.They also provide a lunch and dinner menu beers and soft drinks.We ate here once and it was nice food and good value.They have

Stayed January 2014, travelled as a couple
Helpful?
Thank Angusthescot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, Manager at My Home Cambodia, responded to this review, 5 February 2014
Dear Angusthescot,

Warmest greetings from My Home Cambodia,

Thank you very much for taking your valued time to leave a comment following your recent stay at My Home Villa.

On behalf of management and team at My Home Cambodia, we are so delighted to hear that you had enjoyed with our service ,facilities and hospitality .

We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future.

Very best regards,
Ratana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 January 2014 via mobile

This was the first place we stayed in Cambodia fresh off the plane. Welcome was lovely with a refreshing cool drink. The room was only ok..did it's purpose but have seen better & for cheaper! There was a really musty smell in it & it was very dark(however this is usual as you pay more usually for a room with a window in Cambodia). Pool out the back is the main bonus really nice little area. Staff are nice if not a little indifferent. Bout a 10-15 minute walk from pub street.

Stayed December 2013, travelled as a couple
Helpful?
Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, Manager at My Home Cambodia, responded to this review, 5 February 2014
Dear Michelle O,

Warmest greetings from My Home Cambodia,

Thank you very much for taking your valued time to leave a comment following your recent stay at My Home Villa.

On behalf of management and team at My Home Cambodia, we are so delighted to hear that you had enjoyed with our service ,facilities and hospitality .
We are sincere apology for the inconvenient which caused you during stay with us.

We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future.

Very best regards,
Ratana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 22 January 2014

After having my fair share of overpriced hotels, food, souvenirs and when i was getting a little bit tired fo feeling like having to pay 100% attention every minute to not be fooled :) I arrived at My Home villa. Absolutely enjoyed every moment. I will be back

  • Stayed December 2013, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank marina k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratana5793, Manager at My Home Cambodia, responded to this review, 23 January 2014
Dear marina k,

Warmest greetings from My Home Cambodia,

Thank you very much for taking your valued time to leave a comment following your recent stay at My Home Villa.

On behalf of management and team at My Home Cambodia, we are so delighted to hear that you had enjoyed with our service ,facilities and hospitality .

We are very much appreciated and looking forward to having a pleasure of welcoming you again in the near future.

Very best regards,
Ratana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about My Home Cambodia

Property: My Home Cambodia
Address: # 142, Street Psar Krom, Siem Reap 855, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #100 of 279 Speciality Lodging in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — My Home Cambodia 3*
Number of rooms: 26
Official Description (provided by the hotel):
MY HOME, Tropical Garden Villa is a Khmer-run business, with 26 specious rooms that just newly equipped with Khmer style furniture, just a simple and peaceful place to stay. With friendly English and French speaking staff, we commit to make your stay meaningful and memorable one.Located at just about 5 minutes from Siem Reap OLD MARKET, Pub Street and LUCKY MALL, central of town and about 3km from Royal Residence, 15 minutes from Siem Reap International airport and Angkor Wat. ... more   less 
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Also Known As:
My Home Cambodia Hotel Siem Reap

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