We booked to stay at 'my home', having heard good things from tripadvisor and lonely planet, deciding to splurge a little after months of travel on this place, largely due to its pool. We were greeted at the airport by a tuk tuk driver from 'my home', and taken into town. Upon arrival, we were shown to one of the worst rooms we have seen in five months' travel in asia, but at one of the highest prices asked for. The room was ground floor, windowless, airless, dark, damp and dank. The stench was putrid and the bedsheets mottled with stains. We asked whether there were any alternatives, which we were told would be available the following day. We didn't arrive until around 10:30PM. Due to this late arrival, we were clearly given the last room available, that no one else had taken, despite booking three or four days in advance. When we questioned the price ($25, hugely overpriced), we were told that 'everyone pays this rate' and to speak to the manager in the morning, but that we must pay $25 up front. Whilst we appreciate that the manager may have final say, the receptionist did not appease the situation and was rather rude and abrupt, with a 'like it or lump it' attitude. When we decided to leave and try elsewhere, the receptionist asked 'so this is your behaviour?' In a snotty and arrogant tone, which i found completely unacceptable. The room available, and service encountered, were shockingly bad. One further thing. Whilst waiting to be shown to the room, i read a couple of recommendations in the suggestions book on the counter. The damp and the smell of the ground floor rooms had been mentioned. Clearly no notice had been taken of this suggestion, and I doubt any notice will be taken of this.
The worst first impression of a country I have ever had.
- Official Description (provided by the hotel):
- MY HOME, Tropical Garden Villa is a Khmer-run business, with 26 specious rooms that just newly equipped with Khmer style furniture, just a simple and peaceful place to stay. With friendly English and French speaking staff, we commit to make your stay meaningful and memorable one.Located at just about 5 minutes from Siem Reap OLD MARKET, Pub Street and LUCKY MALL, central of town and about 3km from Royal Residence, 15 minutes from Siem Reap International airport and Angkor Wat. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Agoda, HostelWorld, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your My Home Cambodia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- My Home Cambodia Hotel Siem Reap