We stayed one night here and promptly took up with hotels.com to give us a refund the next day.
First off, the good: the staff are lovely. They're genuinely caring and will do whatever they can to help you. The trouble is, there doesn't seem to be very much.
And now, the bad: we were placed in what, I can only assume, is the "old" building. Our super-special "deluxe" view? A building site of a side of the old building...presumably this is what would happen to our side of the hotel in a few months? The pool noise, even 4 floors up, was noisy and impossible to rest during. The internet was laughable; there in name only.
I have literally slept on concrete floors that were more comfortable than this mattress. Yes, I've traveled throughout Asia and am aware of some places' affection for backbreaking beds. This beats them all. I question if anything short of magic could make this bed comfortable.
Also both hotels.com and the hotel's actual website show pictures of a hot tub/jacuzzi setup on offer at the hotel. When my husband asked where they were located the staff actually laughed and said that those had been closed for almost a year.
At around 2am, we were awoken by the loud noise of our neighbors returning and talking and laughing loudly in Korean. It was irritating, but, you know...it's a hotel, what can you do? But neither of us could get back to sleep--the noise was so loud. Around 3am, I noticed that there was a growing gold glow coming from the door between our adjoining rooms. I walked up and noticed that the door was OPEN between our two rooms! The other guests could have walked in and taken whatever they wanted to, and we would have never known!
We had tested the door before we went to bed that night, as I am always a bit weary of adjoining rooms with people I don't know. The door was locked then. Most adjoining doors have a second door as a failsafe if one door fails, but not this one! We put a chair up against the door, but that chair couldn't stop the loud chatter and noise leaking in from the open adjoining door.
There are so many other accommodation options in Siem Reap; I'd give this one a pass.
- Official Description (provided by the hotel):
- Smiling Hotel and Spa is a newly established, Deluxe Four Star hotel, seeking to share true Cambodian hospitality and luxurious facilities with visitors the world over. Situated only four kilometers from the bustling city centre of Siem Reap and seven kilometers from the majestic Angkor Wat, Smiling Hotel and Spa is ideally positioned for those seeking to experience the wonders of Cambodia’s past as well as the exciting Cambodia of today. Boasting 150 well appointed rooms, with 86 more to be completed during 2012, Smiling Hotel and Spa offers luxurious and comfortable accommodation with international standards. Between the large outdoor swimming pool, massage rooms, spa and sauna, gym, restaurant and cafe, guests will be able to relax in facilities of the highest quality. Our friendly and accommodating staff will ensure that your stay at Smiling Hotel and Spa is unforgettable. ... more less
- Reservation Options:
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- Also Known As:
- Smiling Hotel Siem Reap
- Smiling Hotel And Spa