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Rambutan Resort - Siem Reap
Ranked #35 of 365 Hotels in Siem Reap
Certificate of Excellence
Reviewed 12 June 2014

Staff are extremely polite and knowledgeable. They never said no to any request and couldn't do enough to make our stay more enjoyable. Room was beautiful, we stayed in the Jasmine room make sure you ask for it. Very big, spotlessly clean, bath on the balcony, overlooks the pool, stocked mini bar, AC, rainforest shower. All tuk tuks were booked through the hotel and staff gave excellent restaurant recommendations. Hotel also organised a trip to the Temples. Nobody bothers you, you can do your own thing and staff are there if you need them. Food is good, we ate in the hotel 2 nights, but there are better restaurants in the town. I would stay here again and recommend this hotel to anyone coming to Siem Reap.

Room Tip: Ask for Jasmine room
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  • Stayed: June 2014, travelled as a couple
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2  Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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476 - 482 of 1,145 reviews

Reviewed 11 June 2014

I am mystified by the good reviews for this place. In my experience the rooms were dirty, and it was very unappealing. Be aware that, in my experience, one had to pay for all of one's nights in advance, and if you arrive and then decide to check out early for some reason, then absolutely no nights will be refunded for any reason. There are many, many places to stay in Siem Reap, so I would not bother to put up money in advance to stay here, you'll have loads of other options, and it's not special enough to warrant pre-booking. I've stayed in a wide variety of places around SE Asia, from 5 stars, to extremely modest, and have appreciated a wide variety of places for what they have to offer in their price range. This place just doesn't make the grade in my opinion, a rubbish spot, rip-off, not appropriate for families.

  • Stayed: September 2013, travelled with family
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7  Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldtraveller062, General Manager at Rambutan Resort - Siem Reap, responded to this reviewResponded 16 June 2014

Dear Susan R,

We are a bit surprised with your (let's say) not so positive review.
Most of our surprise goes to the fact that you stayed with us in September 2013, and decide to post your unpleasant experience in June 2014???
Also during the time of your stay we where never reported about a guest who requested for an early check out for any reason, and we never charge our guests the full rate before arrival, only some online agents indeed request for this.
We reported this review already as suspicious to Tripadvisor, but seems they don't took appropriate actions yet.
Thit let us no choice to respond to this very suspicious review, so other travelers don't get confused.

With best regards,
Tommy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

This hotel is gorgeous, features an inside court with a great salt-water pool, bar and restaurant. It's very well maintained and decorated with statues similar to the temples and a lot of beautiful plants. You can see that the team put a lot of effort in this place. The rooms are great too, incl a very comfortable bed and spacious bathroom/shower. We went for the rooms with a bathtub on the balcony which was a great way to relax after an exhausting day at the temples.
The hotel does not have too many rooms which gives it an intimate feeling where you get to know the staff and other guests. In the end, what made our stay so enjoyable is the staff that really makes you feel welcomed and at home.
Big thanks to Tommy and his team! I hope I'll be back soon!

Room Tip: Choose a room with a bathtub, on the upper level to have some privacy.
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  • Stayed: May 2014, travelled as a couple
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1  Thank P5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

We stayed for two nights and had the frangipani bedroom. The bedroom was very clean and spacious, has its own roof top with a outdoor bath and shower. The hotel is closed to pub st (10mn walk) and other night markets. The hotel staff is friendly and helpful. They help to arrange tours at the temples and floating village for a good price. The only critics I would made is that the pool doesn't really seems clean, but I've seen the staff spending times cleaning it.

  • Stayed: May 2014
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1  Thank Audrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

Unfortunately we had to leave to day. But what a great stay we just had in the Golden Banana ( to be Rambutan soon)! The staff did a wonderful job, from the moment for booking until arranging a taxi to leave for the airport. Everything is well taken care of, superb atmosphere! nice bar, flexible and kind people, always available for a talk. Also it attracts good guests. Keep doing the good work, guys! We miss you already!

Stayed: June 2014, travelled as a couple
1  Thank groothov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

GB - rumbuttan was reserved by our entire group to celebrate a special birthday. The accommodations were comfortable but what made a difference was the staff. All were smiling, friendly, and proactively looked for ways to enhance our stay. It was great.

  • Stayed: May 2014, travelled with friends
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2  Thank ukson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

My wife and I, used Golden Banana, and the sister hotel Rambutan. We had a great stay, the rooms are well laid out, and with everything that you need, the outside bathtub was a real treat after a dusty day in Phnomh Penh. The staff are great fun, and always eager to chat, and to help you out. Thoroughly recommend both hotels. Thank you so much!

Room Tip: Both hotels are great value, and I am sure that you will not be disappointed.
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  • Stayed: May 2014, travelled as a couple
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1  Thank lan61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rambutan Resort - Siem Reap

Address: Kumm Sala komreuk, Krom 10 | Phum Wat Damnak, Siem Reap, Cambodia (Formerly Golden Banana Boutique Resort)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Siem Reap
#12 Romantic Hotel in Siem Reap
#14 Business Hotel in Siem Reap
#34 Family Hotel in Siem Reap
Price Range: £59 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rambutan Resort - Siem Reap 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Rambutan Resort - Siem Reap (formerly known as Golden Banana Boutique Resort) is located in a quiet pedestrian alley only 5 minutes walk from the old market and Siem Reap city center. It consists of Khmer style villas and deluxe suite rooms built around a salt water pool with waterfall settled in a lush tropical garden. Each room comes with an al fresco stone outdoor bathtub located on your own private balcony or terrace. The resort is designed in a modern Asian style and consists all luxuries that you expect from a boutique design resort. On top of all this we have: a pool-bar with unique selection of signature cocktails and new world wines, a restaurant with well trained cooking team that serves your preferred selection of local and Western dishes, a fully functional front desk that can help you organize all your tours and travels and there are spa treatments available on request! ... more   less 
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Also Known As:
Golden Banana Boutique Hotel Siem Reap
The Golden Banana Hotel

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