It's taken me a few days to begin this review because I do not know where to start. On one hand, I loved the hotel. On the other hand, I think it has some serious management issues. Here's my story:
We arrived at Siem Reap's airport at 11:30pm on a Saturday where my wife and I were met by our driver. He was very professional and efficiently shuttled us in a comfortable Toyota Camry to Sojourn. When we were arrived we were taken to our Apsara Villa. We immediately had mixed feelings. There was no welcome gift, and the room was nice, but by no means luxurious. After 20+ hour of flights to get to Siem Reap, we needed a chance to unwind, but Sojourn disappointed. The bed is hard and fragile. The bath was large, comfortable, but not quite spotlessly clean. Sojourn's location is very rural, after 9:30pm, lights go off, and there is absolutely nothing to do unless you go into town....
The next day, things took a turn for the better, and the real charm of the resort became apparent. The pool is quiet, a great place to relax. The restaurant is great, the servers are extremely warm and likable. We did the cooking lessons, which we highly recommend as well as the destination dining. Every employee is unbelievably warm and friendly. They took us to the local village to see their way of life which was humbling and eye opening.
Next we utilized the hotel's guide and driver for a tour of Siem Reap's temples. they were very friendly, and we enjoyed spending time with them. The guide's english was probably a 7 out of 10, so we had to work quite a bit to understand him, but he was very friendly. If you are inpatient or want a native english speaker, you might need to look elsewhere for a guide.
On our last day at the resort, there was a strong storm that knocked out power to the resort. The resort quickly utilized backup generators. Unfortunately the generators spewed C02 and carbon monoxide across the resort. I woke up very nauseous with a very big headache. I tried to sit outside at the pool, but the sound of the generators and their emissions were too much to handle. I went to take a nap indoors but our entire villa was full of emissions. I became really sick and had to check out of the hotel immediately. Although I explained the situation fully to the Australian management of the hotel, they did not seem like they were that concerned. I had to push them to get me a taxi immediately, instead of waiting an additional 15 minutes. I told them that I was worried about the health of the other guests too, but again, they didn't seem too concerned. I was too sick to walk in the stifling heat. In the end, our taxi driver took us to the hotel's other location in downtown Siem Reap where they provided us an air conditioned room for the three hours before our flight. I'm very grateful that they accommodated us, but still not certain that they recognized or cared about the seriousness of the situation. For 24 hours, I was very, very ill.
So all in all, there's a lot of great things about this hotel:
-Connection to local community
At the same time, our last day in Siem Reap and first day in our next location (HCMC) was completely ruined by the hotel's mismanagement. To this day, we have not even received an apology, explanation, or any type of offer to make up for the discomfort they caused.
- Official Description (provided by the hotel):
- Nestled among rice paddies and palm trees lies Sojourn, the place to unwind and experience Siem Reaps best treasures. Imagine relaxing in tropical surrounds, enjoying decadent cocktails poolside, or at the swim up bar or perhaps indulge in a massage at our 'Origins' Spa. And when a hard days travels draw to a close, watch our magical sunset, as the day sinks into the palm trees. Sojourn offers unique accommodation, the best Khmer hospitality and a team committed to ensuring you have the ultimate escape. With only ten private villa rooms Sojourn offers journeys of an entirely different nature.Located only a short drive from Siem Reap town, within walking distance of the Ancient Wat Athvea temple and purpose built for your ultimate experience....Welcome to Sojourn! ... more less
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- Also Known As:
- Sojourn Boutique Villas Hotel Siem Reap