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“Real Treasure”

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Karavansara Retreat & Residences
Ranked #144 of 337 Hotels in Siem Reap
Certificate of Excellence
Macau, China
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Real Treasure”
Reviewed 1 October 2013

Since I arrived at the hotel I had a very special warm feeling... The hotel staff were extremly friendly and helpful. I arranged all of our tours through the hotel and enjoyed every minute. The hotel and the pool are absolutely relaxing. Having an original Khmer house creates an amazing ambiance of a truly Cambodian style. The restaurant situated in the khmer house serves a lovely breakfast with all you can want, such as for dinners with a very attracting menu and a great environment. The location couldn't be better, it's a 5min walk to the center just next to the river.
Highly Recommend!!! Enjoy it!

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Goncalo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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342 reviews from our community

Traveller rating
    202
    100
    28
    3
    9
See reviews for
60
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Jessheim
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 September 2013

Very central, clean, friendly staff, big rooms and helpfully security guard. Pool on top, fruit in the room and a restaurant with very good food. Nothing to complain about under my stay here. Close to the old market, pub street and the river.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristinwooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaravansaraRR, General Manager at Karavansara Retreat & Residences, responded to this review, 3 October 2013
Thank you very much for your comment. Our security team is fantastic and we hope that they could assist you with everything.

Our kitchen staff would like to thank you for the comments regarding the food and inform you that they are working on the new winter menu, also featuring only local, organic and fresh ingredients.

Looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2013

We just returned from our trip to Siem Reap and I highly recommend this hotel. Hotel is great, walking distance to lots of markets, bars and restaurants. The staff in the hotel are so helpful and nice. Will definitely recommend to all my friends :) - Natascha

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tashers11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaravansaraRR, General Manager at Karavansara Retreat & Residences, responded to this review, 3 October 2013
Thank you for your comment. Our staff is definitely our biggest asset and we are always happy when guests recognise their work and attitude

Looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 September 2013

My friends and I had a wonderful time at the 3 bedroom apartment. The location was great, the apartment spacious and clean. We especially loved the staff whom were very helpful and friendly. A few things could be improved - the massage ladies were not up to par and the restaurant had some service issues. The food ordered was unavailable but we were only informed after waiting for a while - this happened a couple of times. Otherwise, the rating would have been 'excellent !!'. Overall the holiday experience was very good and I would definitely recommend it for travellers looking for apartment-type accommodation.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZarinaN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaravansaraRR, General Manager at Karavansara Retreat & Residences, responded to this review, 3 October 2013
Thank you very much for your comments.

We would like to apologise once again for the spa and restaurant experience. Communication was definitely an issue and we are already working on a training to prevent situations like that to happen again. It's honest comments from our guests that help us to improve and get better everyday.

Regarding the spa, we already have a new contract with a renowned company that its highly qualified. We know you are an expert in this field and w can guarantee you that next time you wont be disappointed.

We look forward to seeing you again in our hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 September 2013

Great hotel, location and service. Kim Ren in particular was very helpful,going out of his way to help us. Walking distance to the night market and easy to relax after a long day of temple visits! Recommend this hotel to anyone visiting siem reap.
From narinder.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ravinder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaravansaraRR, General Manager at Karavansara Retreat & Residences, responded to this review, 3 October 2013
Thank you very much for your comments.

Kim Ren was very happy to see his name here. Getting our job recognised by our guests it's the best source of motivation we can get.

We look forward to seeing you again soon

Karavansara Team!
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Siem Reap
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2013

Clean, affordable, great location: not far from town and not too close at the same time. Quiet place, very good food for breakfast, lunch or dinner. Excellent and friendly staff and nice decoration. I stayed there always and never regret!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaravansaraRR, General Manager at Karavansara Retreat & Residences, responded to this review, 3 October 2013
Thank you very much for your comment.

In just a few words you managed to summarize everything we try to stand for. It's a great feeling when that is recognised by our guests.

Karavansara Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2013

Stayed here solo upon arriving in SR. Before i even checked in thenhotel had arranged my airport pick up (not free) and my shuttle bus to Phnom Penh, everything went smoothly making getting to the capital a lot easier. It is across the river so in a quiet location. The pool is beautiful and the restaurant alone is worth checking in for. So calming, the whole staff were so friendly.

Room Tip: The rooms are actually quite close to the street, but treaffic is spare so its ok.
See more room tips
  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tricky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaravansaraRR, General Manager at Karavansara Retreat & Residences, responded to this review, 3 October 2013
Thank you for your comment.

Our concept of hospitality goes beyond the hotel walls. We like to see our guests as individuals with specific needs/ requests, not just as one more guest. Nothing makes us happier than assisting our guests planning their personalized holidays.

Karavansara Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Karavansara Retreat & Residences

Property: Karavansara Retreat & Residences
Address: Street 25, Archa Sva Road, Wat Bo Village | Salakamroeuk Commune, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#47 Romantic Hotel in Siem Reap
#52 Family Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Karavansara Retreat & Residences 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Karavansara Retreat and Residences is unparalleled — a world cultural heritage site, a beautiful natural environment, award-winning architectural design, exceptional service and a small number of rooms to ensure exclusivity and privacy. The ethos of Karavansara is founded in the sophisticated luxury that is afforded by attention to the smallest details. Come join us for an enriching, enlightening and rewarding 'lifestyle' experience that will make this the holiday you will always cherish. Comfort, convenience, relaxes and delicious are the hallmarks of Karavansara Retreat and Residences. ... more   less 
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Also Known As:
Karavansara Retreat & Residences Hotel Siem Reap
Karavansara Retreat And Residences

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