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“Without doubt the best service I have ever received in a hotel!”

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Golden Temple Hotel
Ranked #13 of 337 Hotels in Siem Reap
Certificate of Excellence
London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Without doubt the best service I have ever received in a hotel!”
Reviewed 30 August 2011

I have stayed in many hotels, but the service we received here was exceptional and beyond anything I have received in any other hotel. The staff went out of their way to get to know us and provide a personal and friendly service. The rooms were spacious and clean, the pool also clean and relaxing with complimentary tea, fruit and cold towels. The staff at reception did everything possible to make our trip to Siem Reap and Angkor as easy and stress free as possible. The food from the restaurant was also very very good and provided the best Khmer cuisine we had during our 3 week trip around Cambodia. The only slight issue - you could hear the road noise from our room, although this really didn't cause a problem and we had no issue sleeping.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank zippysgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,452 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (957)
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English first
Madrid, Spain
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 August 2011

Since the reception by our great host Vichi till departure we had the five star treatment, rooms are really nice and we loved the pool's scenery.

Locations is great, minutes walk from down town and from night market.

Food in the restaurant is really good, it's in a small terrace with a view to the pool.

We had a great time after a yards day of sight seeing in Angkor it was the perfect place to come back to chill.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2011

We were enchanted by the beautiful design and service of this small, full service hotel. The pool area is such a blissful retreat that many guests were choosing to spend the day there instead of viewing the temples. Laundry and food was even less expensive than elsewhere in town. We loved the little frogs in the garden as well as the statues and greenery. Eating breakfast in a poolside pavilion is a real treat. The staff was so incredibly nice that at the end of three days we were hugging and exchanging gifts with the staff. This must be the best place in Siem Reap!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2011

The hotel is has a great location. The Old Market, with a variety of shops, stalls, and places to eat, is a short and easy walk way, on the other side of the river, and you can stroll along the river itself for a pleasant walk. The hotel is new, opened in Nov 2010 but has traditional decor etc. It has character, unlike a chain hotel. The pool and pool area is kind of tight but sufficient - they packed a lot into a small space, and it works. I ate breakfasts and dinners in the hotel restaurant. Breakfasts were good (3 choices).... but I have to say the cook didn't seem to know eggs very well. Dinners were good meals at reasonable prices - I ate there every night rather than walk to town after touring all day.

The staff was just great. Very nice, very helpful, very friendly. Open and warm. Smiles. Almost family like. Just give in to it. Maybe this is true of all Cambodians, but it is certainly true of everybody at the hotel.

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dmp142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mambajao, Philippines
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 August 2011

As first time visitors to Cambodia the Golden Temple and its staff do Cambodia proud. Myself and wife were looked after from arrival at the airport to depature, wonderful food, massages room service and setting in down town Siem Riep.
Will definatly be back and as hoteliers ourselves I can think of no greater complement than the list of ideas that the Golden Temple use to meet and greet guest, which we will be copying ourselves. :-)))

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pipong19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 29 August 2011

We stayed in Golden Temple Hotel and loved it. The hotel is beautiful, the rooms are great (minor detail, we prefer extra sheets on the bed), the breakfast is excellent and the staff is the best.

The staff of Golden Temple hotel is very friendly and they are really willing to help you.

Nice is that the services you book at the hotel are priced very reasonably. At other hotels this is not the case most of the time. So you can bring your laundry and book a tour at the hotel with no worries. You get a fair price!

If you book a tour by tuk tuk, ask for Mr. Sophal as your driver. He is the best!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teunos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai Region, China
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 August 2011

This is a really nice little hotel offering great value for money.

The decor is stylish with lots of polished wood and local objets d'art. There's a good-sized swimming pool with comfy loungers and hammocks beside it - a bit of road noise but otherwise very peaceful.

All the staff are smiling and helpful and most speak good English. We were welcomed on arrival with iced tea, sticky rice (very tasty) and a complimentary hour-long massage which was very good. The staff also helped us arrange a tuk-tuk, driver and English-speaking guide for visiting the temples - good prices and saves a lot of hassle. Both driver and guide were lovely and took us to some great places for lunch too.

We had a deluxe pool view room which was large and comfortable, with air con. You get a DVD guide to Angkor in your room which is worth watching if only for the increasingly hilarious subtitling! My only gripe would be the bathroom which was quite small with the shower in the middle of sink and toilet - you have to pull a shower curtain either side of you to screen them off. But it's fine for a few days.

You get a free breakfast each day as well - a pity it's American-style pancakes or hot breakfast rather than local, but it's fine and again adds to the value. However, we did find the food generally quite disappointing and a bit bland - there are better options in Siem Reap. The town is about ten minutes' walk or a couple of dollars in a tuk-tuk; if it was late at night and I was on my own, I would personally get a tuk-tuk rather than walk as some of the road is a bit dark and deserted - but that's being super-careful.

All in all, it's a really nice little place for a really good price - just eat out!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank cuppa_queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Temple Hotel

Property: Golden Temple Hotel
Address: 7 Makara road, Siem Reap 17254, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 337 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden Temple Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
Set in a luscious temple garden, Golden Temple Hotel is enchanting, peaceful, elegant and luxurious. The Golden Temple experience is about stylish relaxation, modern comfort, and the enjoyment a range of activities beyond the discovery of the incredible Temples of Angkor. The hotel has a full restaurant service, with both Khmer and Western cuisine, a comprehensive massage service offering diverse massage techniques, an outdoor hot steam area, and a large pool. Laid around the swimming pool are temple features. Shaded hammock alcoves and gazebos that add a touch of romance and privacy to the relaxed settings. At Golden Temple Hotel, visitors have all the comforts of modern amenities while enjoying traditional Khmer hospitality. All rooms and outdoor areas of the hotel have complimentary WiFi access and there is a complimentary internet bay with the latest software and communications. Travel to the hotel on arrival and later to any point in Siem Reap and the Temples of the Angkor Archaeological Park is by the hotel's own specailly vetted and trained tuk tuk, car and mini bus drivers. Golden Temple is conveniently located within walking distance of central Siem Reap and the Old Market (Psar Chas) shopping and restaurant areas. ... more   less 
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