We stayed at the Samar Villas for 4 nights over New Years and I couldn't ever recommend it to anybody! For what claims to be a luxury hotel they really need to start dealing with and treating people better. Our room was ok but very dark and lacked privacy and while the location of the hotel for the temples was good, thats as far as it goes. From the minute we arrived there was a constant stream of issues from our fridge not working, internet connection not working, spa not open when it was supposed to be, the owner trying to charge for the tuk tuk to the town centre which, according to their website, was free. It only got worse and to be honest the list of issues with this hotel is so long I could write a book! When we booked we weren't informed of the compulsory dinner for New Years Eve, and to be honest we had expected there to be a compulsory dinner in every hotel and were more than happy to attend. The entertainment was great, food was pretty average, however the French owner hosted the night in French and given a number of guests couldn't speak the language I'm not sure why he thought this was appropriate. We're pretty easy going and travel quite a bit and have never been so shocked by the behaviour by the management at this hotel. My husband even overheard the owner telling the staff to ignore us as all we did was complain! Don't even bother going here as there are so many better hotels in Siem Reap and if we had the choice I would have happily moved to one of them rather than have to stay at the Samar Villas!
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- Also Known As:
- The Samar Villa And Spa Resort
- The Samar Villa Hotel Siem Reap