Arrived too early for check in but we headed over to the hotel to try and check if the rooms are available anyways because we requested for early check in upon booking the rooms. When we arrive, the owner (I think his name is Luca) was sleeping on the couch at the reception but we couldn't see him. He jumped up when we press the bell (Just one ring). We said sorry and told him that we arrived early and asked if our rooms were ready since we had already requested for early check in. He said that we were too early and ask us to return about 2-3 hours later. We said ok and walked towards the bar beside the reception to put down our bags and the girls went to the washroom while my boyfriend took of our belongings. We didn't want to bother him so we looked for the washroom ourselves and next we know, he shouted "What are you doing!? My bathroom is the other way" we walked pass him and he smells like beer. 3 girls including me went to the washroom together because we wanted to queue and wait for each other and he comment loudly again "One at a time!" I thought, of course we know. we just wanted to queue and wait for each other.
After finishing, we went to the bar area and sot our things a little. He got frustrated again and mumbled something before he magically made 2 rooms for us and let us check in. When I was taking the keys from him, he mumbled something and all I could hear was "..... .... F up people" wow... We already agreed to come back later.. we just wanted to use the washroom. We did not force him to search for a room immediately. We don't know why he was so rude to us.
Knowing that perhaps the room he gave us was not what we booked, we took them anyway because we didn't want to make things even more unpleasant and we're only staying for 1 night. He mumbled some questions to my friend and she couldn't hear him then when she asked what he said, he replied " Nothing nothing. Just get lost" My friend almost lost it.
When I got into my room, the room itself was normal. But the toilet was very small and there was a notice there, "Do not flush the toilet paper into the toilet bowl" we followed anyways because we didn't want to create more trouble. There was no fridge in the room. Non of our plugs were working at first. We were so terrified that we didn't dare to ask him for help until we saw the person on duty had changed to a local and he fixed it for us. The aircon was weaker than my hand held fan.. it was the first time I perspire in a hotel room without even doing anything. I thought that it was our problem but apparently my friend's room was also the same. We found some reviews later that it has been faulty for quite some time but they did not do anything about it...
The only good thing about this hotel (which is depends on how you see) is that it takes a 10-15mins walk to the market area as. We wanted to change a hotel and there were so many more choices nearer for maybe the same and perhaps cheaper price but we stayed since we already booked, only staying for 1 night and wont be spending much time there except sleeping.
It was lucky that we kept our cool and swallowed his rudeness because we know that maybe he's drunk. Overall, I think that we did not have a pleasant stay. I am only giving them 2 stars for service because his worker, a local was good. I would recommend people to look for other options before choosing this one.
- Official Description (provided by the hotel):
- Come and find our oasis tucked away amidst the hustle and bustle of down town Siem Reap. Sophisticated, stylish and affordable, Avie Moriya Villa offers guests a warm welcome and impeccable service. We are situated in an ideal location for exploring the mysteries of Ancient Angkor (15 minute drive) as well as the thriving modern day Cambodia. Just down the road, lies the vibrant Center Market, which offers a wide array of colourful silks and other Cambodian made mementos that will remind you of your visit for years to come. Only a five-minute walk from the exciting nightlife; a perfect distance for convenience with out disturbing your blissful nights sleep.Our English speaking friendly staff, are happy to serve you at all times dedicated to making sure that your stay is a memorable one. ... more less