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“"You can get better for the price"” 3 of 5 bubbles
Review of Rithy Rine Angkor Hotel

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Rithy Rine Angkor Hotel
Ranked #184 of 339 Hotels in Siem Reap
Perth, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“"You can get better for the price"”
3 of 5 bubbles Reviewed 8 January 2014

We spent 5 nights here and I can not for the life of me figure out why this hotel has got the certificate of excellence from Tripadvisor?
The building itself is impressive in the French Colonial style with wall to wall timber and a lovely staircase. The pool is large and in a shaded courtyard with sun lounges and opens into the restaurant. The hotel is in a good location, being walking distance to Pub Street, the markets and across the road from where the mini vans from Phnom Penh arrive. This however Is all I can say is pleasing about this hotel.
We had booked a deluxe room which was on the 5th floor with no lift. In the scheme of things that is nothing to complain about as we could do with the exercise, however if you are elderly or infirm you will finds this extremely tough going. The room was spacious but basic and the bathroom was abysmal with intermittent hot water which spilled everywhere and soaked everything every time you took a shower.
The bed is like sleeping on concrete and the way they make it up there is no top sheet, you sleep directly under the blanket with the top sheet used as the bed spread. In the 5 days we were there, I didn't see any blankets on the cleaning staff's trolleys and none were stripped from beds when rooms were vacated. This practice is just unacceptable in anyones language and needless to say when they made up the bed, we reversed the order so we slept under the clean sheet, not the blanket.
If you don't put the "Please make up my room" sign on the door, it won't get done! This happened twice to us and dirty cups and dishes from leftover food we had ordered stayed in our room until we placed the sign out?
The staff are not helpful and you get the feeling they are only friendly because they have to be, there is of course a few exceptions but we did not feel welcomed or looked after.
My husband became ill on New Years Eve and I phoned down to reception to ask for another blanket as he was running hot and cold with a fever, we were told there were no spare blankets or pillows in the hotel and even though I explained that he was ill, they were quite unconcerned with finding an alternative solution. We also asked for ice which they couldn't provide either. When we asked if we could have some laundering done, we were told we had to take it down to reception, they would not come and collect it. So down the 5 flights of stairs and back again we went!
The breakfast is terrible and if you are not down there for 6.30am it will be cold and very,very ordinary. After the first day of eating it, we decided we could get better food from a street stall around the corner, which we did for the remainder of our stay.
We are not complainers and have stayed in many, many cheap and cheerful hotels all over the world. This hotel however is just cheap, there is nothing cheerful about it.
Do yourselves a favour and stay somewhere else, everything about this hotel needs refurbishing!

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Travelbug10127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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206 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Hong Kong, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 7 January 2014

We are a family of 5 with 3 children (12 / 10 and 5) and booked 2 rooms (for 4 nights) since the family one was full. We asked to be side by side which was confirmed at the time of the booking (directly with the hotel). Upon our arrival, only 1 room was ready and were told that the other one would be so after our dinner. Upon our return, a room was ready but not next to the first one. Even worse, we were not on the same floor. The second night and the rest we went back to the same floor but not side by side.
The hotel and the rooms itself need to be redone. Beds are OK but sheets are too shorts. Furthermore they set up the blankets under the bed sheets !! I am not sure it is totally clean. We had to re-do our bed each night.
Outlook: most of the walls are cracked, ceiling in the common area is falling apart (4th floor). Bathroom are not 100% clean (we had some non removable stain of something on the bottom of our bathtub and worst, no hot water in the morning (it was cold in December),
Breakfast is simple but strange, all the omelettes and fried eggs are cooked in advance and kept on a dish (not heated)... I wonder why.
The only positive point is the swimming pool and the price ratio for what we get. Staff is also nice and always try to find solution.
About the location, it is in a quite area, next to a convenient store and within walking distance of "good" restaurants.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gmbl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genoa, Italy
Level Contributor
166 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 29 December 2013 via mobile

we spent 3 nights there, the hotel is at walking distance from old market area, easy to reach angkor temples by tuk tuk.
the hotel is nice, the room was clean even if you can see it is quite old and probably needs a bit of renovation, there is free wifi, hot water, air conditioning.
the bigger con of the room was that the shower is on the bathroom, not in a box, so after you take a shower there is water everywhere. not a big deal anyway..!
the staff is very very kind and helpful with travel arrangement.
in my opinion the service is the value of this hotel.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank ___migu3lita__
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 24 December 2013

Stayed three nights in a standard room and sure can NOT understand the TripAdvisor ratings. First of all, they failed to pick us up at the airport. As stated by someone else there are two parts to the hotel. We were in the first part that has the lobby and it seems to very, very outdated and run down. The air-conditioning in our room never worked and staff just smiled and said sorry. The bed has a foam rubber mattress and the sheets would come loose at night. The safe was unusable and the wardrobe doors did not close. The bathroom is 1960's Asia style so the floor is wet if anyone showers (not too unusual for SEA.) Several customers complained about things like to water in the bathroom and doors will not shut. Two left for other accommodation while I was checking in.I did like the pool and restaurant. The room come with breakfast-standard fare for low end hotels, just cold (everything including eggs.) The other part of the hotel may be different.

Room Tip: Make sure your not in the first part of the hotel. Check everything before the bellman leaves the ro...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank asiaexpat62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Siem Reap hotels

Guatemala City, Guatemala
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

We stayed for 4 nights, and the hotel was really really good. The staff is friendly, helpful and always treat you with a smile. Nice rooms with great beds, good wifi and great breakfast :)! Definitely recommend this place! The tuc tuc driver they offered us was a really nice person , his name is Sy, if you have the chance to ask for him!

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alecalde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 2 December 2013 via mobile

I stayed here for 2 nights I'm Oct. The room quality is so basic especially beds and bathroom. Rooms are small, too. However I'm highly rate this hotel because of staffs. They were always smile, prodived at once what clients need. They were so helpful to help clients imformation about their destination. Hope hotel's boss should know about this.

Stayed October 2013, travelled with friends
Helpful?
1 Thank TravelSense-Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

The hotel is centrally located, close to Angkor Wat and down town and the lively section of town all within walking distance. The hotel is a secret of Siem Reap. www.rithyrineangkorhotel.com. I've stayed twice.

Room Tip: It's cheap with a pool and the restaurant is great with super service. They speak English as a s...
See more room tips
  • Stayed November 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dagleyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rithy Rine Angkor Hotel

Property: Rithy Rine Angkor Hotel
Address: No.0509 Wat Bo Street | Wat Bo Village, Salakomroek Commune, Siem Reap +855, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #184 of 339 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rithy Rine Angkor Hotel 3*
Number of rooms: 57
Official Description (provided by the hotel):
Rithy Rine Angkor provides exclusive accommodation and modern facilities for travelers with its tradition and excellent lifestyle.A warm welcome awaits you when you arrive at Rithy Rine Angkor with our excellent service and friendly hospitality, “Making your stay unforgettable”. ... more   less 
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