We spent 5 nights here and I can not for the life of me figure out why this hotel has got the certificate of excellence from Tripadvisor?
The building itself is impressive in the French Colonial style with wall to wall timber and a lovely staircase. The pool is large and in a shaded courtyard with sun lounges and opens into the restaurant. The hotel is in a good location, being walking distance to Pub Street, the markets and across the road from where the mini vans from Phnom Penh arrive. This however Is all I can say is pleasing about this hotel.
We had booked a deluxe room which was on the 5th floor with no lift. In the scheme of things that is nothing to complain about as we could do with the exercise, however if you are elderly or infirm you will finds this extremely tough going. The room was spacious but basic and the bathroom was abysmal with intermittent hot water which spilled everywhere and soaked everything every time you took a shower.
The bed is like sleeping on concrete and the way they make it up there is no top sheet, you sleep directly under the blanket with the top sheet used as the bed spread. In the 5 days we were there, I didn't see any blankets on the cleaning staff's trolleys and none were stripped from beds when rooms were vacated. This practice is just unacceptable in anyones language and needless to say when they made up the bed, we reversed the order so we slept under the clean sheet, not the blanket.
If you don't put the "Please make up my room" sign on the door, it won't get done! This happened twice to us and dirty cups and dishes from leftover food we had ordered stayed in our room until we placed the sign out?
The staff are not helpful and you get the feeling they are only friendly because they have to be, there is of course a few exceptions but we did not feel welcomed or looked after.
My husband became ill on New Years Eve and I phoned down to reception to ask for another blanket as he was running hot and cold with a fever, we were told there were no spare blankets or pillows in the hotel and even though I explained that he was ill, they were quite unconcerned with finding an alternative solution. We also asked for ice which they couldn't provide either. When we asked if we could have some laundering done, we were told we had to take it down to reception, they would not come and collect it. So down the 5 flights of stairs and back again we went!
The breakfast is terrible and if you are not down there for 6.30am it will be cold and very,very ordinary. After the first day of eating it, we decided we could get better food from a street stall around the corner, which we did for the remainder of our stay.
We are not complainers and have stayed in many, many cheap and cheerful hotels all over the world. This hotel however is just cheap, there is nothing cheerful about it.
Do yourselves a favour and stay somewhere else, everything about this hotel needs refurbishing!
- Official Description (provided by the hotel):
- Rithy Rine Angkor provides exclusive accommodation and modern facilities for travelers with its tradition and excellent lifestyle.A warm welcome awaits you when you arrive at Rithy Rine Angkor with our excellent service and friendly hospitality, “Making your stay unforgettable”. ... more less
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