We arrived at this hotel after a very long bus journey, to find that they had sold our room to somebody else. We had booked and fully paid for 3 nights, so there was absolutely no excuse or explanation for this. They gave us some ridiculous story about their reservation system, but they had our booking right there. The hotel was full so there was nothing we could do about it. They sent us to a filthy, disgusting hotel nearby for the night, and told us to come back the next morning to check in. The room and facilities were fine, but the poor service continued throughout our stay. They kept running out of basic items at breakfast (plates, cutlery, coffee...everything!) Sure, it was busy, but they need to be able to serve a full hotel!! There was never any sense of urgency about the staff. On one occasion we ordered a drink from the pool area and it took half an hour to arrive. This was at a very quiet time, around 4:30pm. We assumed they just forgot about the order, but when we asked after around 20 minutes, they guy just acted like it was natural for it to take that long. When the drink eventually arrived, it was served with no apology or even acknowledgement that it took an unusually long time. When we went to check out, instead of offering us some sort of compensation for what happened with our check-in, they had the cheek to ask us for $30 for the first night. Naturally, we refused to pay for that night, but we had to argue very strongly before they finally gave in. Avoid.
- Official Description (provided by the hotel):
- Okay 1 Villa is conveniently locate in the central of Siem Reap's historical city closed to shopping and the business center; with attractive sites nearby. Okay 1 Villa will be beyond your expectations with 60 luxurious rooms including Family, Suite, Deluxe, Superior and Standard rooms, all finely decorated in Khmer traditional style furnishing and wooden floors for Deluxe and Suites and lobby restaurant. Comfort will surpass your expectations individually controlled air-con, color television with cable channels, mini bar, hairdryer, Wifi internet connection, slippers, local and international dialing, customized toiletries, bathtub with shower, electronic safe. ... more less
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- Also Known As:
- Okay 1 Villa Hotel Siem Reap