I stayed here for 5 nights with my partner in January and overall this is a very nice hotel. I'm going to split the review into the good, and the not so good. Nothing was bad here but there are a few things worth commenting on.
The good: Very nice small hotel with large bedrooms and bathroom. We were in a room on the first floor and had a very nice balcony. The hotel has a very exclusive feel about it and does act as almost an oasis of calm away from what can sometimes be a stressful Siem Reap. The hotel grounds have a rabbit, fish and turtle (which we thought might be dead, floating in the stream..) which were nice touches and made the hotel an interesting place to stay.
The staff were very helpful and always willing to please. On our way to the hotel on the first day we had issues with a taxi driver which we had booked from an operator at the bus depot on the Cambodia/Thailand board. The taxi driver drove most of the way and then offloaded us onto a tuk tuk driver who offered us a free ride to the hotel. The driver then became verbally abusive when he asked us for money for the ride and we wouldn't pay. So, from then on we decided to book any further tuk tuks or taxi’s through the hotel. The prices quoted were as good as we could have found going directly to the suppliers and they all turned up and did what they had been booked to do. We would recommend booking travel or guides through the hotel. There was a bit of a hard sell by the hotel for us to do this on the first day when we arrived but when we had looked around we found their prices on par with the drivers directly but wanted to security of the hotel sorting it if it went wrong.
Staff were very attention and always looking to please. They spoke English well and could understand almost everything we asked.
The less good: The waterfall shower wasn’t very powerful and sometimes felt like you were showering under drips. The bathroom, although very nice, did tend to smell of damp for a good few hours after a shower as the shower works like a wet room soaking into the floor boards which also act as the drainage system. It's nothing that we couldn't over look however.
The hotel itself is located down a side road with no street lighting. We never had an issue with this but it is worth taking a torch. It might also be a reflection of Cambodia as a whole but there are quite a few dogs roaming around on the road where this hotel is located. Again we didn't have any issues from the dogs, and they didn't appear rabid, but not ideal for people with dog phobias.
For the breakfast, although we were given a menu with about 6-8 different breakfast options, we were only ever allowed to choose from the same two as the others were always unavailable. As we were not a fan of rice and chicken for breakfast, having about 3 slices of bread with jam, 1 small piece of bacon and a small sausage for 5 days in a row got very monotonous. The accompanying fruit selection and the fruit smoothies were a good addition though.
The bed sheets, although we are sure they were clean, were sometimes stained and could benefit from a boil wash.
Overall, would I stay here again? Yes, definitely and I would recommend it to anyone travelling to Siem Reap.
- Official Description (provided by the hotel):
- We're offering many complimentary services, free transfers, tropical fruit in room, fresh fruit shake upon arrival. The 7 suites are decorated in a classic Khmer contemporary, pristine white, dark Khmer tile with private balcony, high ceiling, a Khmer contemporary bathroom design reminded of 60s conceptualized architecture. ... more less
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