This hotel was generally OK. However, I did have problems making the reservation, which cost me extra money and is worth to share with other so no further mistakes are made. I always try to help hotels by making bookings directly with the hotel. So I did this time. Firstly I checked prices on popular Online Travel Agents and found they are around $37-$39 a night. I went to the website of the hotel and clicked the link ‘Online Reservation’ and was directed to another site called CentralR. As I have never seen that name before, I assumed they are using some common software among independent hotels and made reservation using that website being sure I am making a direct booking. The price seemed right, $70 for two nights, slightly cheaper than on OTA’s. I did not read the confirmation E-mail through, which was a mistake. Surprise came on our second day when the staff asked at 2PM when am I going to check out. I went straight back to the reception with the confirmation and noticed that I paid $70 for one night. I did try to prove that I booked two night by following my steps by this time the ‘Online Reservation’ link led to Agoda. I looked up this CentralR again and tried to make similar booking and found that they actually charge about $65-$70 a night in this very hotel. Well, my mistake.
I would like to apologise to the staff of the hotel as I was a bit angry at the time until I realised my wrong doing. They were patient and they found me another room in this hotel as they could not let me stay in my original room. I paid $39 and was helped to move all my stuff to another room. I was not charged late check-out, which they could have done as technically I should have checked out by noon.
As for the entire stay, the staff of the hotel was great. Very patient, polite with excellent level of English. Free shuttle to the centre of Siem Reap and relatively cheap transport to Angkor Wat was also an advantage.
There is a swimming pool open I think all the time. However, the water is pretty hotel so not really a way to cool down but a nice place to relax and stretch the muscles. Pool was well kept and clean. Despite full house, it was not even busy and it was just few steps away from the room.
The first room I got was great. Bathroom was amazing, with great bathtub and rain shower. However, it takes a while to fill up the tub and it seems like you’re taking the entire hot water as when I was trying to take a quick shower after, the water was only lukewarm. I know it is hot in Cambodia, but the air con was efficient, at least in the first room. The second room was rather warm despite the air con running constantly at maximum power.
Prices in the restaurant were good and we actually ate there twice even though we normally prefer to eat at local non-tourist places. However, the kitchen as rather slow and has limited knowledge about western food so better order local food, which was quite nice and inexpensive much like drinks. Breakfast was rich and tasty. Minibar though rather poor, just some beer, water and Coke.
If I paid $39 a night, I would be very satisfied with the hotel. I don’t think they should cooperate with anyone charging such prices as I was charged as it will definitely create some dissatisfaction. In the end of the day, I paid $110 for two nights. Not worth the price.
- Official Description (provided by the hotel):
- Nestled in the historical land of Cambodia Kingdom of Wonder, The Moon Boutique is your home away from home and offers Traditional Khmer personal hospitality to ensure your comfort and enjoyment. Ensconced in an area rich with the ambiance of local village, guests will find the area tranquilizing as well as convenient. The Moon Boutique offers numerous complimentary of services including; daily breakfast, high speed WIFI connection, round trip airport transfer, shuttle to downtown and local organic fruit in basket set in room upon arrival. ... more less
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