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“unreliable and irresponsible”
Review of The Prohm Roth Inn

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The Prohm Roth Inn
Ranked #245 of 493 Siem Reap B&B and Inns
Pnom Penh
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“unreliable and irresponsible”
Reviewed 15 February 2013

Prohmroth G-H and Prohmroth Inn have the same management. I stayed in the INN which was a bad experience. Pick up service was offered and happily accepted, but on arrival there was no pu service to find.
I made a reservation for room X, i knew the room and i liked it more then all other rooms. This was agreed and stated by email. On arrival room X was given to another person... I had to stay in a very hot, crap room. Although it was written in email the manager denied he had promised the room. From all the agreements made the manager only carries out the ones that are convenient for himself.
I cannot make an other conclusion than the management is unreliable and irresponsible.

Surplus they are ignorant about cleaning, not even mentioning maintainance. for example the plastic bathtub had a big 50 cm crack in it, it is unusable as a bath. I dont want to imagine all the fungus growing under the tub.

  • Stayed January 2013, travelled solo
    • Value
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Helpful?
5 Thank Bam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meang_SiemReap, Owner at The Prohm Roth Inn, responded to this review, 6 March 2013
Sir, we thank you for staying with us even you had a very rough time with us.. BUT it's NOT all our fault.. Some of the problem was your difficult attitude toward us and you couldn't understand our explanation of matters.
We also thank you for leaving our place for another great and happy place. If we had only you in the entire house, we could easily accommodate you in any room you most loved. But we had so many other guests and we couldn't adjust the room on time as you required. Your demand was too big and when wasn't answered properly, it hurt you back badly. Your style even scared our people NOT to even clean your room for you. Hope you would realize that this world was created for everyone, not just you. So please be happy and stay friendly in anywhere you'll reside in the future. Good luck to you sir!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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68 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London
Level 5 Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 February 2013

After staying at Happy Guest House for one night we had to move on (they were fully booked) and they recommended staying next door at The Prohm Roth Inn.

First off we had paid $6 next door, so were looking for the same sort of price and didn't want to stump up $8 for a room but decided after checking on a number of other places that were either full, overpriced or not up to scratch that this was actually a good deal.

The room was really lovely, clean with warm shower and a TV. My girlfriend didn't feel too well, so spent more time in the room than I did and we have no complaints.

The staff were also really helpful and friendly and can arrange trips and onwards travel.

They also do food but we chose to eat else where as there were plenty of cheap local places within short walking distance.

  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank TomHPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 January 2013 via mobile

Payed $8 for a pretty big room with two big beds. Very good for that price! Staff is very friendly and they have great breakfast for a couple of dollars that you can order. It's located on the Wat Bo Rd which is like a backpacker street, quiet and off the main road which has a lot if traffic. Only 10-15 minutes walk to pub street or 3 min with tuk tuk for 1-2 dollars. A good place for someone with a small budget, we had a pleasant stay!

  • Stayed January 2013
    • Value
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Helpful?
Thank AnnaOliviia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 January 2013

These guys are SO nice! They always made sure we were happy. Great value and not too far from old town. Basic and comfy rooms, good/basic breakfast, and the staff made it a really enjoyable place to be!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissaroman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 January 2013

The staff were amazingly friendly and picked us up from the bus station for free as arranged. Not the cleanest hotel but a good cheap place to stay for a couple of nights. Good free breakfast and the transfer into the main areas were cheap and readily available. The only real downside is that it's a little too far to walk to the main areas of the town so a tuk tuk each way can add up over a few days.

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank captainfortyfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NC
Level 4 Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 January 2013

We had to email twice to confirm this place, but our free pick-up worked smoothly. We ended up hiring the driver for the next few days to take us around Angkor, and he was excellent. The Inn was pretty dead -- I have no idea if anyone else was staying there, it was so quiet inside -- except 1 staff person who collected our keys. We had ants in our room throughout our stay; they sprayed when we first complained, but the little ants came back. We threw away our trash in the hall to minimize bug temptation. The shower was hot, but the bathroom was not very clean. The towels were fine though. The AC worked well and we enjoyed the TV with all the international channels. The location is pretty good; we easily walked down to the markets and back with no problems. Biggest danger there was tuktuk traffic.

We did not eat breakfast and were not charged for it, which was a nice change from most hotels. In general, a pleasant enough place. There are tons of guesthouses on this street to choose from.

  • Stayed December 2012, travelled as a couple
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Helpful?
3 Thank imtrippinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2013

The staff are extremely friendly and will help you with most things. Thy arranged a bus for us with ease for a good price.

The guest house is 15 walk from the main pub street area.

Rooms were very clean and were cleaned every two days.

Couldn't ask for better value for money!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jakebonin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Prohm Roth Inn

Property: The Prohm Roth Inn
Address: 72, street 20 off Wat Bo Rd, Wat Bo village | Sangkat Sala Kamreok, Siem Reap 0063, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #245 of 493 B&Bs / Inns in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 17
Official Description (provided by the hotel):
PROHMROTH means "God's jewel". The ProhmRoth Inn is a small, smart family-run, newly refurbished, high quality B&B exists in Siem Reap's city center. The inn offers her special guests with bright, cozy, clean, comfortable, large rooms; efficiently-equipped with teak wood furniture. It has lovely single, twin, double & triple rooms are equipped with fan, A/C, Cable TV, large en-suite bathroom, western toilets with hot water & toiletries! All rooms with window. FREE: high speed WiFi in rooms, pick up, breakfast, welcome drinks & bottle water! The ProhmRoth Inn is located on east side of Wat Bo road, street 20, Wat Bo area, 119 meters from scenic Siem Reap River, near other guesthouses like, Happy, Babel and Mother Home, the beautiful Royal Garden, and other tourists’ sites in the city of Siem Reap! Great place with great values! Meang & his band of brothers would like to invite you to visit Siem Reap, Cambodia now! ... more   less 
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