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“Place to be pampered in Siem reap”

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The Privilege Floor by BOREI ANGKOR
Ranked #13 of 344 Hotels in Siem Reap
Certificate of Excellence
Sydney, Australia
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Place to be pampered in Siem reap”
Reviewed 17 January 2013

The privilege floor is on the fourth floor of Borei. On first sight, it doesn't look as attractive as some other hotels surrounded in green. But with personal car and driver 24h, lotus petals in the bath, and Jackie/Alex's team attending to every need, it turned out to be a great experience. The room was spacious and clean. Nice pool. Good buffet breakfast downstairs as well as on the floor with tasty noodle soup. Very fresh fruit juice in the lounge.

  • Stayed December 2012, travelled as a couple
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Helpful?
2 Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Queensland, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 January 2013

Our recent visit to Siem Reap will be memorable for many reasons and the staff at The Privilege Floor is one. Not much more can be said about the high quality of the resort and the exclusive benefits of their packages that hasn't already been said by previous reviewers.

Great rooms, great food, great pool, great location and service that is second to none.

We would like to personally thank Alex, Jacky, Sean and our driver Chanrong for their assistance and generosity during our stay. The entire team requires a mention too as we experienced unbelievable levels of service from every staff member in the hotel.

It isn't often that the fondest memories you take home from a holiday are of your hotel staff, however the team at The Privilege Floor have succeeded in doing so. They all demonstrate a genuine effort to make your stay the best it can be. From making restaurant reservations to organising late check-outs for no extra charge, the team at The Privilege Floor will create an unforgettable experience for you too.

Room Tip: Try to get a room facing the pool area.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davo2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 January 2013

We stayed at the Privilege Floor for two nights before New Years Eve (it was fully booked for NYE) and wish we could have stayed longer. We are seasoned travellers and we know that it extremely rare that a hotel stay makes a personal impression on you but that's what this team managed to do. Initially we were picked up from the airport by Bunna who gave us some good insights on our journey to the hotel and left us in the care of the team. Having read previous reviews we booked a package which gave us Dy our guide, Mul our driver and really this was so worthwhile not only to see and understand the history of the temples which are incredible but also to get an understanding of peoples lives in Cambodia today and really tailor the time to what you want to do rather than just be on a conveyor belt tour. It was high season so we appreciated the tips on avoiding the crowds and the added extra value that comes from someone who has the experience. We experienced far more in two days than seemed possible. Other highlights were the floating village by longtail boat and gaining the understanding of the landmine problem here also made an impression. Dy is an excellent guide and had the balance right throughout the time we spent with him, entertaining and knowledgable and totally flexible. For our stay Alex and Jacky looked after us and couldnt have been more helpful and genuine (hard to get right) - you can tell that they take pride in their work. If there is any issue here or any assistance needed they will sort it out personally and go the nth degree to enhance your stay. (Sean is the third musketeer who also has great reviews). It's for that reason that we rated our stay here - we stayed at Raffles in Phnom Penh after this and it seemed a pale imitation - its the personalities that make this hotel. One of the other assets to the hotel is Sokmen who served our dinner and also made it memorable and very entertaining - I think he makes an impression on most people with his enthusiasm and individuality. The food here was also excellent - we werent expecting the dinner to be so good - great breakfasts with perfectly cooked made to order eggs, omelettes etc. The spa was also very good. In fact its hard to write a review without sounding over gushing or raising huge expectations. We would definitely stay again so hope the continued great reviews mean its not fully booked! By the time we left Siem Reap we did feel a connection with the place and Cambodia overall and this was I think down to the care we received and the personalities who made it out of the ordinary. We have travelled around the world over the years in mostly hand picked accommodation and this would be one of our top recommendations - so dont change what you do!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank lahf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHANGHAI
1 review
Reviewed 15 January 2013

We are so satisfied with the service of The Privilege Floor. Jacky and Alex give us so many useful information and suggestion. Next time if I go to Siem Reap again, I will choose The Privilege Floor definitely!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dion J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomfield Hills, Michigan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 January 2013

The Privilege Floor is simply the upscale floor in the Borei Angkor Restort and Spa. What they are offering is sevrice; a driver and car available, free laundry and a member of the staff assigned to answer any question. Located on the fourth floor there is a private dining room for breakfast that transforms into a fine restaurant in the evening. We were given an upgraded room since it was available on our second day. Jackie, who was our assistant provided us with a phone in order to contact him with any concern or need. He did an outstanding job as did our driver Nuun. The pool is very nice and the service provided throughout the hotel was good. We needed a guide for a day and they gave us Dee, he was wonderful with a great sense of humor.

Room Tip: Ask for and upgrade. They respond positively if it is available.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tzvikah23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuremberg, Germany
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 January 2013 via mobile

Very nice stay, as already wrote in all other reviews very nice and friendly staff.
Our special thanks go to Mr Chanron, our driver, who took such good care of us.

The only negative thing from our point of view is that rooms are very noisy, you hear everything
going on outside your room.

Hence, we recommend to improve variety of breakfast in the lounge, we preferred the breakfast on
ground floor as you have a lot more options

Stayed January 2013, travelled with friends
Helpful?
Thank schnuppse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hang S, General Manager at The Privilege Floor by BOREI ANGKOR, responded to this review, 24 January 2013
Dear schnuppse,

Greetings from all of us at the Privilege Floor, and from the Kingdom of Wonder!

Thank you for choosing to stay with us while you were exploring the Angkor Wat temple complex. I am glad that you had a good stay; and the same time, enjoyed the services which tendered by our friendly, helpful, and attentive staff especially Mr. Chanron who looked after you when you are away from your home.

I am sorry that you found the room was noisy. On the other hand, at Privilege Floor, we are offering personalized and friendly services, and we want guests feel special. We do not display all the items for that well prepared buffest breakfast, and so we offer the guests many more optional items from the menu. Our breakfast is served all day long which is very convenient for our residents.

At the same time, I am very pleased that you have enjoyed the buffest breakfast selection at our sister property, Borei Angkor Resort & Spa.

Very best,
Nara THON
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 January 2013

Great hotel. The rooms were clean and the mini is restocked for free each day. The service provided by our two host, Jackie and Alex were above and beyond what I expected. We were a group of 11 and they made everyone feel at home. They accommodated all of our needs during our stay and were very courteous and helpful Our tour guide was very informative and educated the group about all the sites and Cambodian history. The driver was amazing as well. Without a doubt, the Privilege Floor was one of the best service experience I have had either abroad or in the US. I would definitely recommend staying here if you visit the area.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bignickel1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Privilege Floor by BOREI ANGKOR

Property: The Privilege Floor by BOREI ANGKOR
Address: National Road 6, Banteay Chas | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 344 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Privilege Floor by BOREI ANGKOR 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more   less 
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