Fantastic hotel in Siem Reap, the service was some of the best I have ever experienced. The hotel is located on the top floor of a 4 star hotel hence the pool area didn't do the Privilege Floor justice given the club and service of the hotel. The staff provided us with a mobile phone and private driver we were never without transport within Siem Reap. The staff ensured we had reservations every night for where we wanted to eat and the driver even walked with us through Pub street to find the restaurant we were after. If your looking at the packages to decide the guide is US45 a day which you can get included in a more expensive package. Hope that helps anyone deciding which package to choose. The spa was very booked and we went in quiet season hence I would suggest booking any appointments when your first arrive or before you arrive at the hotel. Spa treatments start at around US25.
I would definitely stay here again next trip to Siem Reap.More