Like others have said, The Privilege Floor sets an entire new standard for service and comfort. We spent three nights at the Privilege Floor during our visit to Siem Reap.
From the moment we arrived the service and experience exceeded our expectations. Our concierges, Alex and Py ( pronounced "P") are at the apex of their profession. They graciously answered every question, made every reservation and coordinated all of our activities, making our visit to Angkor Wat and other sites around Siem Reap effortless. Our every need and request, no matter how small or complicated, whether requested in person or over the hotel provided mobile phone, were quickly and completely looked after. Others on the concierge team were also friendly and helpful. It seemed as if someone on the staff could speak whatever language was needed. In fact, in addition to English, Alex is fluent in Mandarin.
We had use of a car, which was included at no additional cost, and driver, Mr. Seng, who made our tour of the temples effortless despite the hot weather. He was also available to take us anywhere we wanted to go around Siem Reap at any hour.
Though expensive by Cambodian standards, it's an incredible value by western standards. We've never experienced this level of service before. To make your stay in Siem Reap even more memorable and easy, stay at The Privilege Floor.
- Official Description (provided by the hotel):
- The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more less
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