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“Good hotel with some small issues, but fantastic staff”

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The Privilege Floor by BOREI ANGKOR
Ranked #20 of 374 Hotels in Siem Reap
Certificate of Excellence
Reviewed 11 May 2014

The hotel itself is more the 4th floor of another hotel, so you share the rest with the other guests. In essence no problem, but good to know. It's like the club floor in other hotels. You will get airport pick-up, a kind of butler, own handy, complimentary happy hour with small buffet and a chauffeur which is really really nice. And the staff is amongst the best I've ever seen.
The hotel, unfortunately, has seen better days, the whole complex felt a bit "old". Still nice but the aircon must be from the last century, given the noise level (we had to ask to change the room). Also the furniture was quite used, which was a bit disappointing, nearly no hangers and the ones being there were really cheap ones, also not much space for clothes). Pool area also felt a bit "old", still ok though but could bear a small upgrade. Still: the staff made the difference. Thank you

  • Stayed: April 2014, travelled with family
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2  Thank Sharkdive1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,771 - 1,777 of 2,935 reviews

Reviewed 10 May 2014

Great service, very tasty food, and abundance of refreshments. Staff were very friendly and professional. Room was very comfortable and spacious. Hotel seems very well maintained and run. King bed was very comfortable. Staff were extremely helpful if you needed to ask questions & Jacky was a supreb concierge on the floor. All staff should be commended, seemed very well trained and had a good sense of humour. Nice to be greeted by name from friendly staff. We had a good tour guide, suggested by the hotel. Would definitely recommend and would stay again if I could.

  • Stayed: April 2014, travelled as a couple
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2  Thank yank7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

Like others have said, The Privilege Floor sets an entire new standard for service and comfort. We spent three nights at the Privilege Floor during our visit to Siem Reap.

From the moment we arrived the service and experience exceeded our expectations. Our concierges, Alex and Py ( pronounced "P") are at the apex of their profession. They graciously answered every question, made every reservation and coordinated all of our activities, making our visit to Angkor Wat and other sites around Siem Reap effortless. Our every need and request, no matter how small or complicated, whether requested in person or over the hotel provided mobile phone, were quickly and completely looked after. Others on the concierge team were also friendly and helpful. It seemed as if someone on the staff could speak whatever language was needed. In fact, in addition to English, Alex is fluent in Mandarin.

We had use of a car, which was included at no additional cost, and driver, Mr. Seng, who made our tour of the temples effortless despite the hot weather. He was also available to take us anywhere we wanted to go around Siem Reap at any hour.

Though expensive by Cambodian standards, it's an incredible value by western standards. We've never experienced this level of service before. To make your stay in Siem Reap even more memorable and easy, stay at The Privilege Floor.

Room Tip: The resort bar band plays until 10:00. If you're easily annoyed by music request a room that do...
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  • Stayed: May 2014, travelled as a couple
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2  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

My wife and I had a wonderful experience staying at the Privilege Floor for 4 nights. From the moment we arrived in the airport, all of our needs were taken care of by the exceptionally well trained staff. We would like to especially recognize our concierges Py and Alex who took care of arranging all of our activities and transport whether it was sightseeing at the Angkor Temples, touring the local floating village or arranging dinner and a show. They really outdid themselves and went out of their way to make us feel at home. Our driver Hoh was amazing as well. He was always on time, very friendly and a great source of information on the area. Last but not least our bartender/host Sokman at the lounge went out of his way to make us feel welcome and have a great time at the happy hour each evening. We can see why this is a five star hotel at an exceptional value. Highly recommend.

  • Stayed: May 2014
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2  Thank jherb81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

Privilege floor nikol and all. We spent 4 nights here and while it is pricey for Siem Reap, it was well worth it. All the staff are at your beacon call for any and everything. From the greeting of beautiful flowers at the airport to all the special treatment you get the entire stay. It is such a beautiful hotel. Our room faced the pool which we requested. There was champagne in our room when we arrived with swans made out of towels and rose petals on our bed. Our private car and driver Nikol who was such a pleasure. He took us to the temples we wanted to see and gave us pointers about where to go and was always waiting for us with a cold bottle of water and cold towel. He took us to shop at the day market and the night market which i would recommend not to see as it total chaos. The gym at the hotel was great open air right by the pool and the pool was a pleasure after a hot day seeing the temples. The free laundry service helped so much as did the free mini bar and waters. I would definitely stay here again, actually i would only stay here if I ever return to Siem Reap.

  • Stayed: April 2014, travelled as a couple
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2  Thank GojiAnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

This hotel is a real diamond, starting from the entrance to the hotel continuing to the lobby up to your room at the forth floor. The service is superb, we have stayed in many five stars hotels but the service in this hotel is outstanding, the staff is taking care of all the little details to make your stay unforgatble experience.
If you looking for a perfect vacation in Siem Reap, this is the place

  • Stayed: April 2014, travelled as a couple
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1  Thank monicaVini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

Fantastic hotel in Siem Reap, the service was some of the best I have ever experienced. The hotel is located on the top floor of a 4 star hotel hence the pool area didn't do the Privilege Floor justice given the club and service of the hotel. The staff provided us with a mobile phone and private driver we were never without transport within Siem Reap. The staff ensured we had reservations every night for where we wanted to eat and the driver even walked with us through Pub street to find the restaurant we were after. If your looking at the packages to decide the guide is US45 a day which you can get included in a more expensive package. Hope that helps anyone deciding which package to choose. The spa was very booked and we went in quiet season hence I would suggest booking any appointments when your first arrive or before you arrive at the hotel. Spa treatments start at around US25.

I would definitely stay here again next trip to Siem Reap.

  • Stayed: April 2014, travelled as a couple
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1  Thank TravellerPerth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Privilege Floor by BOREI ANGKOR

Address: National Road 6, Banteay Chas | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 374 Hotels in Siem Reap
Price Range: £67 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Privilege Floor by BOREI ANGKOR 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more   less 
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