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“Superb service”

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The Privilege Floor by BOREI ANGKOR
Ranked #16 of 353 Hotels in Siem Reap
Certificate of Excellence
Durham, United Kingdom
Level 6 Contributor
84 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Superb service”
Reviewed 14 June 2014

In many ways this hotel is looking a bit tired and the fixtures and fittings need improving but the staff are definitely what make this hotel, I can't remember specific names but they were all superb even accompanying me to the airport after check out!
The breakfast and meals that I had there were very nice as were the canapés served at happy hour. The bed was comfortable and the room had a nice balcony overlooking the pool, the room rate included a driver for the duration of my stay who was very knowledgable about the surrounding area.
The air conditioning decided to leak in the middle of the night, the staff however were extremely apologetic and I received a free spa treatment for the inconvenience as well as a nice bottle of wine.
I would stay here again.

  • Stayed May 2014, travelled solo
    • Value
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Helpful?
1 Thank Mim74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (430)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Cincinnati, Ohio
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2014

We stayed here for three nights from June 10 - June 13 at the Privilege Floor. The hotel staff went out of their way to ensure that the stay was pleasant. Thitima, our host, received us at the airport and was with us most of the time and dropped us back at the airport. Dealing with the same driver (Nikhil is how we called him) and the same host on all days really makes it comfortable. We got the package that included driver and a car that was available to us 24/7. We travelled in Italy before arriving in India and then in Siem Reap. Without a doubt this was the best place we have stayed until now. The breakfast had lot of selection and snacks during free cocktail(part of the package) was plentiful. We are vegetarian and plenty of vegetarian selections were available. There were many Indian Vegetarian families staying at the hotel and a suggestion for the hotel is to include Yoghurt and plain steamed rice! I know I would have gotten that if I had asked for it, but did not bother to do so.

Our guide Pichet (not included in our package) stayed with us and spoke good english. Since we are Indians, we understood most of the carvings without much explanation but his explanations were accurate and summarized what one would like to know.

The best of our stay was the free laundry service (again part of the package) too. I would encourage other visitors to consider the packages. Every time we got out of our room there were Floor personnel who found out what we wanted to do and accompanied us until found our driver. Our stay was so comfortable, that I would like to call the Privilege Floor a perfect palace.

  • Stayed June 2014, travelled as a couple
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Helpful?
3 Thank FamFriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2014

Great staff. And great service. Thanks to Bunna, Victor, Sungrang, Alex, Dom Ra, Ram, Morgan, Sokman, Bean, Jacky, P, Say, Thiam, Judy. All made us feel incredibly welcome and we're terrific with the whole family. Excellent breakfast and happy hour and all round great value for money.

Tim

  • Stayed May 2014, travelled with family
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Helpful?
3 Thank Tim s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014 via mobile

Wow my wife and I have stayed some great hotels but this was the best thanks yo the personal service the staff provided .
It was excellent from being met at the airport by Thima and our driver to the cocktail hour with Chenda and the fantastic Socmen who you need to meet.
The privilege floor is a must do.

  • Stayed June 2014
    • Value
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    • Service
Helpful?
2 Thank andysan000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rondonopolis, MT
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

I will always recommendt this hotel. First class service .A hotel where you are treated like a king and a queen.I will never forget the efficient work of employees this hotel,excellent services of Try Vichea ,Jak, Thera(driver). Thank for the wonderful days.I will return more often ,certainly.Thanks very much! Viviane Augustin.

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank Viviane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 June 2014

Great trip and the team totally took care of us. The car is fantastic and easy to get our guides yo help with the travels...the package is really good and our kids loved all of the extra attention. Highly recommend this for anyone but especially families!

  • Stayed October 2013, travelled with family
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Helpful?
2 Thank Jdrotma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
80 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 6 June 2014

We just spent 3 nights on The Privilege Floor and the staff were always there at our beck and call. Judy, Jacky, Mr Rom the driver and our tour guide went out of their way to make our stay pleasant. Not having to worry about where to go and how to get there was amazing.

Food, room, service, couldn't complain about anything. The dinner in the room we asked to change to local dinner and this was accommodated with ease and the food was amazing. We felt we could get Australian steak any time and really preferred the local cuisine. Would definitely recommend this hotel to anyone considering a trip to Siem Reap.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank worktotravel010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Privilege Floor by BOREI ANGKOR

Property: The Privilege Floor by BOREI ANGKOR
Address: National Road 6, Banteay Chas | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 17259, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 353 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Privilege Floor by BOREI ANGKOR 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more   less 
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