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“Top notch service”

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The Privilege Floor by BOREI ANGKOR
Ranked #10 of 337 Hotels in Siem Reap
Lausanne, Switzerland
Level Contributor
215 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 1,061 helpful votes
“Top notch service”
Reviewed 20 August 2014

Stayed 2 nights in July at the Privilege Floor at the Borei Hotel, while visiting Angkor Wat temples and Siem Reap with my wife.

Had a very enjoyable stay here and want to recommend this place which offers really excellent service quality.

The entire staff is dedicated to your comfort and making you feel at home or almost.
We've booked a Premier Landmark Dble Package which was almost 400 USD for 2 of us, including airport transfer (2 ways), free minibar, free wifi (a little bit slow), free breakfast and cocktails at the Damnak Lounge (same floor as the rooms), local driver who take care of you if you want to visit any place or go to eat or shopping.
Had also a private cellphone to call the driver, the hotel or your personal guest service assistant.
We can thank you Titima who was very kind and helpful with us.

The bed was a bit hard and the check out was a bit slow.

Otherwise, excellent place to stay and to treat yourself. Go for it!
If needed, they provide personal guide to tour Angkor Wat, just ask at front desk.

Room Tip: Ask for a pool facing room on the top level
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank SwissAirTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (411)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
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English first
London, United Kingdom
Level Contributor
1,620 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 491 helpful votes
Reviewed 19 August 2014

If there would be 7 stars I would give it to this hotel. I have been in 80 countries and endless mounts of top hotels and the service and attention in this hotel is the best ever. Free driver with car for the whole stay, free mobile phone with local calls, free laundry, free WiFi, free cocktails and food, late check out, free minibar, free bottle of sparking wine, personalised service for $280 per night!!! For two persons. This is the most amazing experience I have had anywhere in the world. worth every cent

Room Tip: This is a hotel within a hotel
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Ricardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
207 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 19 August 2014

From my experiences traveling in SE Asia, Privilege Floor exemplified, if not perfected, the authentic service I’ve come to appreciate in the region, with an added element of time / hassle saving simplification and unmatched value. Simplification in the form of a dedicated car and driver as well as a what’s called a personal assistant, both allowed me to save time researching and coordinating airport transportation, car services or taxis, tours with guides, etc. It’s not my character to trust the packaged-services of hotels nor the advice of concierges, but in this instance, I was quite pleased with the effortless planning regarding my stay in Siem Reap.

Moreover, the Privilege Floor value proposition is compelling. The services described above, plus complete breakfast, beverages from the in-room fridge and laundry – all for just over $200 per night. And the room was very nice. Perhaps not a modern, glitzy, 5-star room, but a clean, well designed and locally decorated room that was comfortable and more than sufficient.

And the public areas of the hotel are the classic wide-open spaces at many Asian resorts, with tall ceilings and Asian-themed décor as well countless staff making eye-contact and extending warm greetings I’ve experienced countless times. Also, upon arrival my girlfriend noted an aversion to garlic and this was remembered and confirmed back to her throughout our stay. Additionally, staff we never met even greeted us by name on Privilege Floor. Amazing!

By comparison, I had dinner at the Park Hyatt Siem Reap and inspected a room. This is the opposite end of Asian experience. Modern, simple designs with sophisticated Asian touches. Well-trained, professional and kind staff – but not too many. Subdued and smaller, more intimate public spaces. Quiet. Relaxing. Elegant. And the rooms reflected a similar feel. Very nice, and comfortable – but less Asian and more sophisticated and modern. Some may consider this better (me), other may feel it’s not as good (my girlfriend), but frankly, it’s just different.

If you want an authentic Asian experience with genuine, personalized service, minimal decision making and advance research/work to coordinate transportation and tours, and a truly incredible value given the included breakfast, in-room beverages and laundry – as well as relatively low-priced menu in restaurants compared to other hotels, chose Privilege Floor. You won’t be disappointed!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank AppreciateAdvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

What an incredible stay in Siem Reap. The Privilege Floor offered so much. The staff is extremely friendly, the food is superb, the spa was simply wonderful. The staff at this hotel is nothing short of exceptional. The free cell phone, the free car/driver, the free happy hour drinks, wifi and free breakfast was such a bonus. The breakfast buffet was filled with the most delicious foods. So much to choose from. We also stayed at the hotel for dinner, it was that good! Our room was gorgeous and I must say the first time ever we received a free stocked mini bar daily! The hotel is magnificent in its structure. We were there for a short time (half marathon and touring the temples) but certainly cannot wait to go back again. And a lot of the staff even participated in the charity run. It was very warm and welcoming. We felt like we were with family everyday. We love this place. Highly recommend !!! Thank you Py and the rest of staff

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Maisy3990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 August 2014

Great structure and service. The hotel is very close to all the temples (15/20 minutes drive from Angkor Wat and Ta Prohm) and not too far from the airport. We found the sunset landmark package worth it, with a 24/7 private driver, guide, customized tours and assistance. Our resident host Panith and Bunna made everything smooth and easy, but also Jacky and Say. Recommended.


Needless to say, the Siem Reap is spectacular.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank giulio998844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

On arrival we were introduced to Alex and Jacky. They knew us by name from day one and would always ensure our day would be wonderful and made us feel special. Our driver Mr Srun was so courteous and would always ensure he was there for us. The room had a fantastic view over the town with a balcony big enough to comfortably sit and enjoy this view. We highly recommend
The Privilege Floor as nothing is too much and one of the best times had due to the courteous, happy and helpful staff.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank salvatore z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 August 2014

This hotel is a true example of what first class/5-star service should be. We noted that they provided complimentary airport transfer but we were coming by bus from Phnom Penh so we contacted them earlier to request for pick-up at the bus station instead. Honestly, as we did not know the exact arrival time of the bus, we weren't harboring hopes that they would show up but show up they did! Alex and Chantha, our concierge and driver were respectively waiting for us at the bus terminal with a sign with our names on it, and even bestowed us with jasmine garlands. This is service that really makes you feel like royalty.

On the way back to the hotel, Alex introduced himself and also made it a point to remember our names (addressing us by our names throughout the entire stay! and our names are really not easy to remember so props to that). He also planned out a detailed itinerary and gave us suggestions on what to do. We agreed to have dinner at a restaurant he suggested that evening (Por Cuisine) and he managed to secure us literally the best seats in the house, right in front of the stage for the performance.

Chantha, our driver, was with us during the entire duration of the stay. He carried out Alex's plans and when we made occasional requests for places to buy souvenirs or sweet potato chips, he would acede to our requests and drive us to a shop. He also helped us translate when necessary. Our drives were also never boring, as he entertained us with discourse on Cambodian politics, history, and even on the building process of the Angkor Wat, surprising us with how knowledgeable he is. (And also how good his English is) On the second night, we requested that he take us to an authentic local restaurant and this I must say was one of our most interesting experiences in Siem Reap. We ended up at a restaurant where he ordered some eel soup for us and we sat down to watch some Cambodian singers over dinner and beer - the menu was entirely in Khmer and we couldn't read a word! Very authentic experience and nothing like the typical tourist restaurants at Pub Street.

On the last day, Anna accompanied us to the airport as Alex had an exam to take (hope it went well). She presented us with beautiful silk scarves as gifts from the hotel. Throughout the entire stay, we really felt as though the hotel staff truly took an interest in our stay and in making it as enjoyable as humanly possible. We look forward to returning and would recommend this hotel to anybody and everybody visiting Siem Reap. Good job, Alex and team!

If you're still in doubt, here are a few reasons why you should choose this hotel:
1. Excellent service from start to end
2. 24 hour driver - the convenience is unparalleled + no need to jostle with other tourists for tuk tuks
3. 5-7pm cocktail hour with free flow cocktails and canapes!
4. Breakfast until 3pm!
5. Mobile phone provided so you can contact your driver/concierge
6. Free minibar

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Mstrbmbztk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Privilege Floor by BOREI ANGKOR

Property: The Privilege Floor by BOREI ANGKOR
Address: National Road 6, Banteay Chas | 4th Floor, Borei Angkor Resort & Spa, Siem Reap 17259, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 337 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Privilege Floor by BOREI ANGKOR 5*
Number of rooms: 19
Official Description (provided by the hotel):
The Privilege Floor by BOREI ANGKOR can be found at the 5-star Borei Angkor Resort & Spa up on the top floors. The resort is not far from Siem Reap International Airport, just 15 minutes drive in vehicle and you’re there. The décor of The Privilege Floor by BOREI ANGKOR represents the rich and highly unique culture of Cambodia, which permeates the entire atmosphere of the property. Guests can also take a 15-minute drive to reach the Temple of Angkor Wat and for a night on the town, Siem Reap’s local pub street is just 5 minutes away. The Privilege Floor by BOREI ANGKOR is the most luxurious hotel in Siem Reap, with 49 rooms including top suites. This resort delivers on the promise of true luxury, it is without a doubt the best hotel in Siem Reap, offering guests with two standard options – either Package or Bed & Breakfast. With Bed & Breakfast, guests are personally provided with private round-trip airport transfers and a cellphone with up to 30-minute local call, and also can enjoy an all-day-long breakfast at our Damnak Lounge. On top of B&B, the Package option offers guests with the use of a private car service around the clock, with a driver available at all times. If you need any other assistance, you’ll have a personal host that you can reach by picking up your complementary mobile phone, something you’ll have with you for your entire stay. Your room in this Siem Reap hotel comes with a complementary mini bar, which is refilled on a daily basis. You won’t have to lift a finger while staying in this luxury hotel in Siem Reap, as all your needs will be provided for, including daily laundry service for your clothing. ... more   less 
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