We stayed there after our friends told me that they had a great stay there!
After checking on their website which looks really good, we couldn't wait to arrive there after our 10h boat ride.
Once we arrived there, the staff wasn't really welcoming and gave us the room. They told us that it was a problem with our booking. But we got our room because we paid for it.
We booked for a double room with AC and bathroom. Our room consisted of 3 different single beds and were in a big mess. We put them against the wall and corner because we couldn't get into the room... Then it was this really strong bad smell in the room and the fan neither the AC were working. After asking a few times they gave us the remote and still wasn't working...
The walls were very dirty and looked like blood everywhere and the bathroom really dirty even if they come daily to clean the room.
I was really disappointed compare to what i was expected. I am an easy traveler so I stayed there until I left Siem Reap.
The location, isn't really far from the center and the pubstreet. But you can find a better place closer!
But we had a really nice contact with one of the staff who was working hard often during nightime or early morning. Thanks him!
- Official Description (provided by the hotel):
- Tom & Jerry guest house is located in Siem Reap, a 5-minute walk from the lively Old Market. It features a restaurant, massage services and rooms with views of the city. Free Wi-Fi in public areas and parking are provided.The non-smoking rooms at Tom & Jerry come with traditional Khmer furnishings. Each is fitted with a cable TV, minibar and private bathroom with shower facilities.Guests can enjoy a relaxing barbecued meal, or spend some quiet time in the library. With a 24-hour front desk, the hotel provides bicycle and car rental services. Ticketing services are available at the tour desk.The restaurant serves a variety of local and Western dishes. Room service is available upon request. ... more less
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