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“Friendly staffs and good room service!”
Review of Im Malis Hotel

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Im Malis Hotel
Ranked #322 of 530 Siem Reap B&B and Inns
Reviewed 3 November 2013

Stayed for 7 nights there and overall has a good experience there. Faced a little problem with the electricity during the first night there but can see the effort of the staffs in trying very hard to solve the problem.

Staffs there were really friendly and kind :) They have room service twice a day and was really happy that our room is in a clean and tidy state when we reach back everyday. Staffs greet us everytime and tried their best in fulfilling all our request.

Breakfast was nice, didnt get bored of it even though its almost the same everyday. :) Staff there were really kind enough to cook us breakfast before the breakfast time at 7am before we depart for airport on the last day.

Basically all basic facilities are good, with water heater, air conditioner and Wi-Fi.

Good place to stay!

  • Stayed: September 2013, travelled with family
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Thank AdelineKoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 26 of 84 reviews

Reviewed 4 October 2013

i would like to say, all the staffs there are polite and friendly.
However, many things i felt unsatisfied during our 4-night stay here:
i) it's actually 3-night stay, as the first night the whole hotel was black out, luckily we managed to meet the owner who transferred us to a hotel nearby, so that we can take shower and have a good rest. No electricity here means no water supply too, due to the pumping system. So, i'm quite doubted a 3-star hotel does not have own generator, since the electricity supply is often disrupted.
ii) booking through Agoda.com, where the hotel stated that the early check-in starts from 8:30 am. However, the staff denied that and asked us to wait at lobby. Due to the tiredness staying at airport overnight, we became a bit annoyed and after we insisting, they managed to let us stay at the two rooms at ground floor
iii) we can hear the voices and laughters and musics from outside, luckily it's okay during sleeping time
iv) it's the first time i stayed in a hotel having room service twice a day. i would like to appreciate that, but i just felt disgust when the staff folded my wet towel and placed on the bed. there was once i requested for a new towel and the staff sent over a dirty one! Fine!
v) the breakfast choice is basically only one type, a bit disappointed as i knew even a guesthouse provide a variety of breakfast. Moreover, the chef will only start working at 7am, they turn down our request for packing of breakfast during the day we going to see sunrise. and this was also criticized by my driver too...

Room Tip: do not choose the rooms at ground floor, it's very very noisy!
See more room tips
  • Stayed: September 2013, travelled with friends
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Thank wieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

It's my first trip to Cambodia with two of my friends. Initially, we looked for a hotel on line and booked for a twin bed. Then a friend of ours decided to join and we had to adjust our room and upgrade to a triple room. Mr. Savun Chon, the General Manager was very kind enough to accommodate our request and reserved this on line without any hassle. Upon our arrival to the hotel, the staff are very warm and they can speak english too. Our room had everything, a bathtub, hot and cold water plus complimentary mineral water everyday. Fresh linens and towels everyday. The hotel price is so affordable, it only cost us a total of $120.00 for 4nights and 5days stay, how cool is that!! Our stay is completely worth it! - free WIFI, complimentary breakfast, pick up and drop off to and from the airport. Our tuk-tuk driver, Mr. Thuy is the most kind and reliable driver. It was nice to meet Mr. Savun Chon who is so patient and helpful in everything we need. We will definitely go back to Im Malis Hotel.

  • Stayed: August 2013, travelled with friends
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1  Thank Mari O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savun C, General Manager at Im Malis Hotel, responded to this reviewResponded 7 September 2013

Dear Mari,

Greetings from Im Malis Hotel, Siem Reap Angkor Wat,Cambodia.

Thank you for taking your valued time to share your real experiences with our readers. I do appreciate your kind and constructive feedbacks on our services and facilities during stayed with Im Malis Hotel on your holiday to visit cambodia Angkor Wat Temple.

We hope will see you again next time!

Thanks & Best Regards,
Im Malis Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

We had two rooms for three people in the 1st floor. The rooms were clean, if a bit outdated and stuffy, but still good value for the money we paid. My room did not have hot water, but I didn't mind (and didn't place a complaint about it either), whereas my friend's room had good hot water supply. AC was working nicely and was quiet. There was complementary water in the room everyday. Free airport transfer was great and we ended up hiring the same tuk-tuk driver for the Angkor Wat tour next day and for another tour in the countryside the following day. Price they quoted for the tour was reasonable.

The location of the hotel is very convenient: not too far from the Pub Street, but still off the main road so noise level is low.

But the best thing about this hotel was the extremely friendly staff - they were sincerely helpful and friendly with good tips about where to go and what to do. I have never had such a good service in any of the low-priced hotels/guesthouses I've stayed in South East Asia.

All in all very pleasant stay and highly recommended for budget-minded people.

  • Stayed: July 2013, travelled with friends
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Thank Lotta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savun C, General Manager at Im Malis Hotel, responded to this reviewResponded 27 August 2013

Dear Lotta,

Warm Greetings from Im Malis Hotel, Siem Reap Angkor Wat,Cambodia.

Thank you for taking your valued time to share your real experiences with our readers. I do appreciate your kind and constructive feedbacks on our services and facilities during stayed with Im Malis Hotel on your holiday, we hope will see you again in the near future at Im Malis Hoetel.

Thanks & Best Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

We were welcomed by the friendly and helpful staffs once we arrived at the hotel. We had a pleasant 5 nights stay in an a/c double deluxe room with hot shower, free wifi and daily room keeping. We felt warm in heart when the staffs prepared breakfast early in the morning at 4.30am for us to bring along to sunrise at Angkor Wat. Just feel free to request for a tuktuk and the staffs will arrange for you. It is located within walking distance to pub street and night market. I would like to stay there again for the next visit.

  • Stayed: July 2013, travelled with family
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Thank JoeyThum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savun C, General Manager at Im Malis Hotel, responded to this reviewResponded 4 August 2013

Dear Joey Thum,

Greetings from Im Malis Hotel, Siem Reap of Cambodia!

I am glad to read that you have had a great time staying with us, Im Malis Hotel, Siem Reap Angkor Wat Wonderful of Cambodia!

We would like to thank you very much for taking your time to share with us and our readers about your experiences. We do appreciate your constructive comments about our services, facilities, and staffs during stayed with our Hotel on your holiday to visit in cambodia.

Thank you very much for your comments, we hope will see you again to serve best service to you at Im Malis Hotel, Siem Reap of Cambodia!

Best Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2013

Undoubtedly one of the best value for money hotels, I have seen. Spent a couple of nights here at $12 and it was completely worth it - with free WiFi, breakfast and a pick up from the bus station.

Staff is very friendly and cooperative, including their tuk-tuk driver. Their prices are generally very honest (for massage, tuk-tuk) etc. and hence you can go for them without a second thought. The breakfast wasnt great, which is understandable, given the price - take advantage of the fresh fruits and coffee / tea.

Location is also very good - conveniently located from the night market, yet not too crowded. Ideal for tourists.

  • Stayed: July 2013, travelled solo
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Thank Aamadmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savun C, General Manager at Im Malis Hotel, responded to this reviewResponded 27 July 2013

Dear Aamadmo,

Greetings from Siem Reap of Angkor Wat temple and the kingdom of wonder.

Thank you for taking your valued time to share your real experiences with our readers. I do appreciate your kind and constructive feedbacks on our services and facilities during stayed with Im Malis Hotel, we hope will see you again in the near future!

The Management,
Im Malis Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2013

I spent one week at Im Malis with my wife, we had great time as the service was excellent, especially Mr Savun chon has been extremely helpful when my wife had an accident, he assisted us to go to a clinic, and he took care of the transportation costs. Not a big money, but such small things make a difference between someone looking at tourists as walking ATM machines and someone considering them fellow human beings. I would definitely recommend Im Malis to anyone going to Siem Reap, and I know it will be my choice if I will be lucky enough to go again to that wonderful city.
Staff was always ready to help, the location is convenient as you have laundry, local food stalls, mini markets and the Night Market all at walking distance.

Room Tip: I was on the first floor, never had any problem with noises or any other disturbances.
See more room tips
  • Stayed: July 2013, travelled as a couple
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Thank SNotarbartolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savun C, General Manager at Im Malis Hotel, responded to this reviewResponded 26 July 2013

Dear Stefano,

Warm Greetings from Siem Reap, kingdom of wonders!
I am glad to read that you have had a great time staying with us, Im Malis Hotel, Siem Reap of Cambodia.

We would like to thank you very much for taking your time to share with us and our readers about your experiences to write best review for our hotel service during stayed with us. We do appreciate your constructive comments about our services, facilities, and staffs.

I hop will see you again next time at Im Malis Hotel.

Best Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Im Malis Hotel

Address: Taphul Street, Taphul Village | Svaydangkum Commune, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #322 of 530 B&Bs / Inns in Siem Reap
Price Range: £14 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Im Malis Hotel is located walking distance from the historical heart of the city, this prime location also boasts a variety of entertainment clubs and brilliant restaurants. Tourists will be delighted to find the Central Market, Old Market, Angkor Night Market, the National Museum, the Royal Residence and the City River just a short stroll away. ... more   less 
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