My trip to Siem Reap would be wonderful, had I NOT stayed at this hotel. I booked Im Malis on Agoda because of its location, and it's the only good point that I awarded 1 star.
After booking, I dropped mail to the hotel immediately to ask for confirmation of airport pick-up, it went unanswered. I continued to send reminder email, they did not bother to read and reply me at all.
Upon arrival at the hotel, we were told that there were NO available rooms for us, what??? We were sent to another hotel which is low standard, smelly, wet, dirty, farther and weak wifi signal to stay that night.
The next day, we were back to stay at Im Malis, it was not better though. Mosquitos (big ones) were all around. Both rooms I booked had problems with hot shower. The water did not come out. Staff said they would send someone to fix, and it would be ok in 15 mins. I waited for more than 1 hour, still not fixed. They opened another room for me to take bath, but the water also stopped in the middle....When I came to complain at the reception desk again, I saw another traveler having the same problem with no water in his room.
Staff in general speaks little English, the girl in the morning is rude, shows her displeasured face whenever I complained. The boys only knew saying sorry while trying to be nice by giggling.
All in all, stay away from this hotel. Of all hotels I've stayed in Cambodia, this is the worst. Will never ever recommend this to anyone.
- Official Description (provided by the hotel):
- Im Malis Hotel is located walking distance from the historical heart of the city, this prime location also boasts a variety of entertainment clubs and brilliant restaurants. Tourists will be delighted to find the Central Market, Old Market, Angkor Night Market, the National Museum, the Royal Residence and the City River just a short stroll away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HotelQuickly so you can book your Im Malis Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.