On the positive side: (1) The staff was really fantastic, so helpful, informative, courteous, professional, and always available to answer questions. (2) The location is great, a few minutes by tuk-tuk to Pub Street and the markets, maybe 10 minutes walking, and several good restaurants within a few minutes' walk (Viroth's is just around the corner, and Foreign Correspondents Club a block up the river on the other side).
As for the not so positive, well, it holds itself out as a 4-star property, and it simply isn't. Little things like, 1 tiny bar of soap in the bathroom no more than 1 inch in diameter; left used towels in the bathtub which I think is the universal way of signalling to the maid to please replace them, but instead of doing so she simply hung up the used towels on the shower curtain rod; balcony is a great place to enjoy that second cup of coffee in the mornings but the wooden chairs are so uncomfortable; great to have a pool, but the space around the pool is so limited there's very little seating available; you need to insert your keycard in a holder to turn on the electric power to the room, so whenever you leave the room and take your keycard with you there's no power and it's impossible to recharge phones, camera batteries, or anything else; oh, and the fitness center that the web site and brochure refer to, well, it simply doesn't exist at all.
Had a bit of a negative experience on the "free" airport transfer. The driver clearly wanted to be hired as a tour guide for trips to Angkor Wat, etc., but his English was so limited that really wasn't going to happen. So he then became a little angry, saying the hotel didn't pay him to provide the airport transfer, and he was out of pocket for the cost of the airport parking, gasoline, etc., implying there should be an obligation to hire him for follow-on tour services. So the pick-up may be "free" in the sense that no cash has to be paid, but the bad surprise is that you may end up feeling a little guilty if you resist the add-on-tour hard sell.
If you want to save on expenses and are looking for no more than 3-star quality, this place is fine. But if I went back to Siem Reap I think I'd spend a little more $$ and stay at a nicer place like the Angkor Village just down the road.
- Official Description (provided by the hotel):
- Overlooking the picturesque easy flowing river and historical old French quarter of Siem Reap, Angkor Sayana Hotel & Spa is the latest addition to the Cambodian boutique accommodation sector. ... more less
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