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“My Hibiscus Hotel, Siem Reap - Very poor systems”

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Hibiscus Angkor Resort
Ranked #163 of 279 Speciality Lodging in Siem Reap
Milton Keynes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“My Hibiscus Hotel, Siem Reap - Very poor systems”
Reviewed 3 August 2012

The facilities here are superb, and completely live up to their four star billing. The staff is very friendly and eager to be of service. Unfortunately, the training of the staff left so much to be desired that they were quite unable to use their own systems effectively.

My problems encompassed three areas:
1. The coffee was completely undrinkable. I know that coffee is a very individual preference, but I asked for (and got) coffees prepared by a variety of means - and they were all totally undrinkable - sweet, with an additive (fig?) and made with water that was insufficiently hot.
2. There was something wrong with every meal they provided me. Usually this was something very trivial - provision of ketchup for my toast rather than jam, but something was always wrong. In addition their meals were described only by a one line name - no indication of what the meal contained.
3. When I came to book out, they could not validate my credit card. This was probably due to a communication failure on their terminal. This is not a foregone conclusion however - the receptionist could not enter the amount of my bill because it contained a partial dollar amount - 50cents. After she tried to enter this amount for the sixth or seventh time, I took the terminal off her and had to show her how to enter figures on a terminal. Then it was not accepted (communication failure) - which was not their fault. I left my credit card details. Subsequently I received an email from them saying there was not enough balance on my card to meet the bill and asking for other credit card details. There was enough balance, and I can only think they tried to take the value in sterling (which the card was denominated in) rather than USD. Not being willing to commit further credit card details to an email I arranged a money transfer to pay the bill. This cost me, in charges, about 25% of the bill.

This resort hotel could be great - it has the staff and facilities - but until the staff is trained and their systems are properly in place, you risk major problems if you stay here.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChrisBoater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Russian first
  • Any
English first
Hyderabad, India
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 June 2012

Hotel was gud, Staffs were friendly and they help well. They have gud english speaking Tuk Tuk drivers. Swimming pool is gud and gardern is gud. Wifi is ok in room. Only AC was little low.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank selva_uth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samoun_Lam, Manager at Hibiscus Angkor Resort, responded to this review, 18 April 2014
Dear Valuable Guest,

Warmest Greetings From Myhibiscus Hotels & Resort. First of all Thank you for staying with us. We are grateful to you for recommending us to the whole world. our Hotel now is on upgrading process to make sure more satisfying guest experience, Please visit us should you come to Siem Reap Cambodia again and get the best service from us. Thank you.

Respectfully Yours,
Lam SamOun
Sale & Marketing Manager
E: sm@myhibiscushotels.com.my
T: +85586700088
T: +85563964778/788
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2012

I am feel very comfortable to stay at Myhibiscus Angkor Monarch Hotel & Rosort. I was staying here with my family trip, it's very nice with the pool eventhough, day or night. The pool looks very nicely to swimming with the green garden around. Otherwise, there are beautifull of rooms be able to see the pool and nice garden at the middle of the bulding.
I would say my family and I wanna to visit Angkor Wat and stay at Myhibiscus Hotel later.

Room Tip: . "Rooms able to see pool view and green garden
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nasu s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kota Kinabalu, Malaysia
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 March 2012

I’m traveling with my officemates, the room was fine and comfortable except for the toilet, clogged drainage happened to my room and my friend’s room. It makes the toilet smelly when the water from drainage comes out to the floor surface.

Friendly staffs, but a little hard to communicate with them because of the languages used.

The time we stayed there, the weather is about 37’c and swimming pool somewhat helps to get hydrated. The hotel surrounding was serene with tokek’s sounds and bird’s chirping sometimes, and has a beautiful landscape.

If you want halal food, this is the hotel, the food they served also delicious.

I forgot my camera’s battery charger in the hotel room and only realize it when we arrived in Phnom Penh. Thanks to the hotel management and staffs and to our tour guide (Cambodia Tours & Travel) to get it back for me before my flight back to Malaysia. They are kind and honest people and I’m so thankful.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nooren07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samoun_Lam, Manager at Hibiscus Angkor Resort, responded to this review, 18 April 2014
Dear Valuable Guest,

Warmest Greetings From Myhibiscus Hotels & Resort. First of all Thank you for staying with us. We are grateful to you for recommending us to the whole world. our Hotel now is on upgrading process to make sure more satisfying guest experience, Please visit us should you come to Siem Reap Cambodia again and get the best service from us. Thank you.

Respectfully Yours,
Lam SamOun
Sale & Marketing Manager
E: sm@myhibiscushotels.com.my
T: +85586700088
T: +85563964778/788
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 January 2012

This was probably the nicest place that my wife and I stayed. It is a 4 star resort and completely lives up to that. We only paid $35 for our room on Agoda so this is also probably the best deal we have ever gotten. If you are visiting Angkor Wat, this is definitely the place to stay ... Absolutely perfect!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ly Pao Hua L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 January 2012

We did not place any expectation before we set foot at the hotel, but it would have met or maybe exceed any traveller's decent expectation. The hotel has apparently re-opened their doors this year, with a new management and workforce. For their promo rate of USD28 per noght, we were greeted with welcome drink and swift check-in. Our room was decent-sized with very comfortable bed, clean bathroom and linen and nice pool view. The hotel has its own 'halal' restaurant, which will make it very suitable for Muslim travellers, and the food was edible. The staff were very friendly and tried to extend their help as much as they could. The plus point of this hotel is their swimming pool - huge and so inviting after a hot day exploring the ruins of Angkor Wat. Locationwise, the Angkor Wat was only about 15mins away by car. To the town center, a tuktuk would cost abt USD2-3 dollar per way, and it's a 10 min ride. Walking about on foot is not highly recommended due to the heat and dusty air (which is normal everywhere Cambodia), but a lot of ppl do get around by renting bicycles and putting on face masks while cycling. In a nutshell, a pleasant stay and best value for money. Highly recommended if you wish to visit the Angkor Wat for a few days (there's a 1-day, 3-day and 7-day passes). The hotel can als arrange for a day excursion to the Tonle Sap lake to visit the village of the boat people. Special tip: Never, EVER fall for your guide's 'offer' to take you for a massage. We were charged USD25/pax for what was supposed to be not more than USD5. Go to the parlours near the pub street yourself for cheap massages. It's the SAME. Always compare and bargain everywhere before you shop.

Room Tip: Ask for pool view.
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  • Stayed November 2011, travelled as a couple
    • Value
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    • Service
Helpful?
6 Thank AwesomeBlossome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiruchirappalli, India
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 September 2011

I stayed in this hotel with my friend for 3 days and i should mention that the rooms were well maintained , the breakfast was great , excellent service and a very courteous team of staffs , especially the manager mr. vishal went out of the way to provide us with useful information and guidance. Overall this hotel has a homely and beautiful ambiance . I wish to stay here in future too ...

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
7 Thank MATHEW2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hibiscus Angkor Resort

Property: Hibiscus Angkor Resort
Address: Ta Neuy St. | Wat Bo Village, Sala Kamreuk Commune, Siem Reap 1286, Cambodia (Formerly Myhibiscus Hotel)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #163 of 279 Speciality Lodging in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hibiscus Angkor Resort 3*
Number of rooms: 81
Official Description (provided by the hotel):
Hibiscus Angkor Resort is the nestled place in the heart of Cambodia's historic city of Siem Reap where a tradition deeply rooted in the heart of all the people of Cambodia to make you feel at home. A resort-style hotel is 15 minutes drive from Siem Reap International Airport, 20 minutes distance from the World famous Angkor Wat Temple and just a few minutes from other sights of interest and the center of town. Our food & Beverage outlets provide an exquisite gourmet Khmer, Chinese, European, Thai and Malaysian Cuisines. All foods and Beverages served by the hotel are HALAL. Our a la carte menu futures a good selection of local as well as international favorite to satisfy just about any proportion; Location : Lobby (Above Front desk) Size : 216 m2 Capacity : 150pax Open Hour : 6.00Am -22.00Pm ... more   less 
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