- Location was ideal for us... just a 15/20 minute tuk tuk drive from the airport and about 15 minutes by tuk tuk to Angkor Wat. We also enjoyed being able to walk to restaurants/markets etc. in about 5 minutes.
- Service was generally lovely... everyone was very polite and happy and offered advice whenever we asked for it.
- Breakfast was good and filled you up for the morning... I enjoyed the coffee but my partner didn't like the fact that it was just luke warm every day.
- Service can be VERY slow... one day it took about an hour from ordering lunch to receiving it. It was a good job that we didn't have any tours planned for that day! What was quite frustrating was to hear most of the staff trying out some new weird voice app thing on their phone (very loudly!) and giggling about it and so we weren't sure whether there was actually anyone in the kitchen for a while?! It would certainly explain why a couple of dishes took so long (oh and there were no other guests around, so it wasn't busy!) Same for when we ordered cocktails - it takes 20 minutes to make 2 drinks... really?! If you stay here, definitely order everything well before you actually feel hungry or thirsty.
- Items in the room are not restocked/replenished consistently. When we turned up there was no hand soap or shower gel, which I found odd, as even the most basic of hotels would have some kind of soap, so we went out and bought our own shower gel... one then turned up a few days later when the cleaner replaced the shampoo/conditioner... hmmm. Tissues ran out, we didn't get more. Hot chocolate mix ran out, we didn't get more. And don't even start me on the towels - aaaargh! We don't use a new towel every single day but because the temples are so dusty, we did find ourselves washing more and therefore after a few days, we put some used, dirty, dusty hand towels on the floor and looked forward to receiving some new ones... they were taken away but we didn't get any more. We didn't dare throw our shower towels on the floor, as I was scared that we would then have nothing to dry with! And we had to use the last flannel as a pathetic bath mat for when we came out of the shower!
- We didn't sleep very well most nights, somewhat due to the pillows (the kind where 2 together are ridiculously high and 1 just flattens itself down the second you put your head on it!) so we both had to put our own clothes underneath one pillow to try and bump it up a bit. It is also VERY noisy at night... the neighbourhood dogs especially love making a noise and so we had to turn our fan up very high to try and drown out some of the noises. Maybe other hotels are worse for noise level or maybe different locations are more peaceful... I don't know so I can't comment, but I'm just saying that we found the noise at night disturbing.
- The hotel had some workers in to fix blinds to the balcony during our stay, which was fine... I appreciate that renovations have to happen at some point (although why they chose one of the busiest times of year, when everyone is on their Chinese New Year hols and ALL of the rooms are booked out, I'm not quite sure) Anyway, what was frustrating is that we came back from a busy day out to find 5 men standing on our balcony... and with no explanation, no note or comment from the management to say that some noisy work would be happening and apologies for the inconvenience etc, which was disappointing. So after getting up at 4am for the sunrise visit and wanting a quick snooze, that was soon out of the question when we heard the electric drill going for about half an hour and so we had to venture outside instead. When we came back, of course noone had cleaned up so we were left with a balcony and a bathtub full of dust and dirt - thanks very much.
AND THE UGLY:
- Continuing with the towel theme from earlier, there seems to be a reluctance to replace towels by the pool too. On the first day, we asked if there was an extra towel as there were 2 sunloungers left for us and only a towel on one. The guy looked a bit frustrated and asked ''can't you use that one?'' Ummm, yes, but there are 2 of us and if it isn't too much trouble, we'd both love one each?!?! Too much to ask...? And then the part that really creeps me out... I'm fairly certain that once someone has finished with a towel and it's dried, they roll it back up for the next person. Now, I'm not absolutely positive about this, but once when I unrolled a towel, it was still slightly damp down the middle where someone would have sat on it and I knew that there was someone on that sunlounger an hour or so earlier. The thought absolutely creeps me out but considering the lack of cleanliness at this place, it certainly wouldn't surprise me. If you stay here, take your own towel unless you like to sunbathe on a towel that someone else has recently sweated on.
- Housekeeping is unfortunately a disaster... we were pretty underwhelmed when we walked into our rooms anyway, as we didn't feel like it properly reflected the photos we saw on the website. The wallpaper is beautiful (hence why the website photos show that off!) however what they don't show is the cheap green curtains, strange green padded covering on the desk and green tiled floors - we definitely felt as though we were in a hospital at times! The worst part was the fact that it all felt very unclean. I have included photos of the floor with this review, which were taken ON OUR FIRST DAY and I have never done this before on a hotel review! I never actually saw the staff bring a mop to the room... and it shows. We tiptoed around everywhere or else wore sandals and it was horrible to feel so disgusted when we should have been relaxed on holiday! And they may wonder why a lot of people chose to have breakfast by the pool... would you sit on this balcony with dirt everywhere on weary looking chairs with a very dirty, dusty cushion!?!? Sad to think this hotel is so new (part of the reason why we picked it) and yet it already looks so unclean and tired.
I realise that this all sounds a bit intense but I don't think I've mentioned too many things that other reviewers haven't already picked up on (On Trip Advisor and other review sites, I've already seen people mention the cleanliness, luke warm coffee, pillows, noise from the neighbourhood etc) so I'm just sharing my opinion on things that the hotel could do to genuinely make it a 3 and a half star hotel, instead of feeling like a dirty 2 star hostel.
Siem Reap was, however, amazing - the temples, the people, the food... all of that was wonderful! But if we come back, I'd look to stay elsewhere...
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