My girlfriend and I stayed about a week at the Navutu Dreams resort in Siem Reap in early April and had a very pleasant stay. Their service was excellent and the staff were very pleasant and accommodating, they even made it a point to remember our names. The food at the restaurant was also very nice.
We asked to change rooms after the first day as we were given a very large room but it didn't have the soak pool we had seen on the website and the next morning the manager had arranged it all for us and greeted us at the poolside restaurant to make sure we were happy.
We also did the 2.5 day detox and were supported very well by a very friendly and knowledgeable yoga instructor and an accupuncture practitioner.
I would have rated Navutu 5 stars, but the one thing that let them down was the spa. It was definitely a 1 star experience for us. They seemed unorganised and weren't professional at all. Unfortunately they seemed to forgot all about the customer experience that the rest of the resort did to such a good standard. We had the timing of massages change in our detox programme and were told one thing but then when we got there found it was at some other time. We were also scheduled for a particular massage as part of our detox programme which we selected the day prior but when we got there were told they wanted to give us another one. The massage ladies also weren't trained very well, they just didnt do the little things right, or didn't know how to. On one day there was no music at all, on the other day they turned it on part way through. The flower bowl under the head rest looked like it wasn't changed for a while. They didn't know how to manage a person's privacy of your private areas at all, my girlfriend wasn't very impressed at all. The lady she had massage her didn't seem very happy at all and seemed to rush through everything.
Fortunately we found Frangipani Spa in town and they were brilliant, an absolute gem. So we cancelled the other bookings at the resort spa and just stuck to the ones we had to go through as part of the detox. We went to the Frangipani Spa after our first dissappointing massage at the resort and then again at the end as you truly do walk away feeling relaxed after that experience, unfortunately I can only say the opposite of the resort's spa.
We highly recommend the Navutu Dreams Resort for your next trip to Siem Reap, just stay away from the spa.
- Official Description (provided by the hotel):
- Slightly tucked away from the hustle and bustle of the more touristy zones of Siem reap and a few minutes drive from the Angkor Archaeological Park is the stunning wellness retreat and resort - Navutu Dreams. Well-manicured gardens, three (3) free form swimming pools, contemporary architecture featuring eco-friendly, low-slung chalets combine to form a tranquil oasis fit for relaxing, refreshing and rejuvenating holiday. Twenty eight (28) well-appointed rooms and suites, unique wellness venues, delectable cuisine and authentic Cambodian hospitality make Navutu Dreams the resort of choice for discerning travelers. Navutu Dreams is the only wellness retreat in Siem Reap and is ideal for travelers opting to stay true to a healthy lifestyle. Daily yoga sessions, acupuncture and other healing practices as well as programmes for detox, de-stress are offered at the resort. The Honeycomb Spa offers facials, scrubs and therapies enriched by local healing and beautifying traditions. Healthy menus, authentic Cambodian cuisine and a selection of Italian and international favorites are featured at Niam Niam Restaurant. Tuk-tuk shuttles to the center of town are readily available for free. The Concierge is a well of knowledge for places to see and explore and is always on hand to assist. ... more less
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