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“Nasi Goreng Monty Python style”

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Sofitel Angkor Phokeethra Golf and Spa Resort
Ranked #26 of 365 Hotels in Siem Reap
Certificate of Excellence
Reviewed 10 March 2013

Many new intimate boutique hotels in Siem Reap. But we did choose a big one. And we were very happy. All the facilities you could ask for. Free WIFI. Nice gardens. Although it is an older property, this one has aged extremely well. Superior materials, well maintained. Location is not much of an issue. Transport is cheap. This place offers almost Raffles luxury at much lower rates.

Best things:
- the pool (large, good service, English a bit of a problem): enjoy the late afternoon sun when it has long disappeared at the Raffles.
- Breakfast at the veranda: good food, great selection, colonial style, slight breeze.

Room for improvement:
- Upon arrival, staff is so friendly and so willing to greet you, that it slows down the check-in procedure.
- Capability of reception staff to speak English is not consistent.
- Mattress bit to firm, but a soft pillow deck was delivered immediately.
- You want to see the sunrise at Angkor, you will leave the hotel at 05:00 AM. Being able to buy a cup of coffee/tea and a muffin at the lobby would been great service.
- If your European surname starts with 'Van' like in Van den Berg, they will constantly name you 'Mr. and Mrs. Van'. Even the 'personal' letter by Fabrice Ducry, general manager, does include this mistake.

We booked one of the six junior suites. The 'living room' is tiny and kind of useless. The wardrobe gave a huge sense of space. It was worth it.

Many tour groups at this hotel (same like Meridien, Raffles, Victoria, etc.). But they are well managed by the hotel staff. Even at Chinese New Year. And the tour groups are busy visiting Angkor all day, not intensively using the pool facilities.

We enjoyed it but we hope they changed the menu by now. They serve a great Nasi Goreng. But the menu spells the Nasi with a z and the Goreng with an i. When I showed it to a German manager, she was not amused. Don't shoot the messenger!; maybe it was the trio of British ladies starting a Monty Python 'do not mention the war' routine.

  • Stayed: February 2013, travelled as a couple
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1  Thank KeesE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 17 April 2013

Thank you for taking the time to write a review about your stay with us earlier this year. I was particularly happy to note that not only you choose to stay with us, especially considering the variety of accommodation options there are in Siem Reap these days, but also that you were pleased with your choice.
I should have possibly started by apologizing deeply for the misspelling of your surname in your welcome letter! The other points you have addressed have all been shared with my team and actioned when prompt changes could be done…I hope that you will choose us also for your next visit to Siem Reap, for which we will make sure that this time we do not miss on any details and make your stay “Magnifique”! J – Fabrice Ducry/General Manager

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2,291 - 2,297 of 3,396 reviews

Reviewed 9 March 2013

My husband and I had a wonderful experience at the Sofitel Angkor Phokeethra. The ambience was peaceful and relaxing. The setting was idyllic. The restaurants and the food were exceptional. The spa was outstanding. We were there long enough to play a round of golf which we thoroughly enjoyed. We were also in Phuket, Thailand, and Xi'An and Beijing, China. All hotels were very good, with the Sofitel Angkor the tops.

  • Stayed: February 2013, travelled as a couple
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1  Thank LadyR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 17 April 2013

Thank you for very much for the great review! It’s so rewarding to hear that you enjoyed so many aspects of your stay, and I’m delighted to note as well that you took the time when in Siem Reap; even for a round of Golf at the Phokeethra Count Club (only Golf to combine an 18 holes championship course and historical site with our Angkorian bridge). Siem Reap as a small town destination has grown in the past several years and offers now a wide selection of activities to compliment the Angkor Temples visits. I have passed on your fantastic comments about our restaurants to the culinary team, they were absolutely delighted. I hope to have the pleasure to welcome you back during your next visit to Siem Reap – Fabrice Ducry – General Manager

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Reviewed 5 March 2013

From the moment we arrived until we left we were very content . Staff attentive friendly and unobtrusive. Room superb . The setting was magical with a lagoon and waterlilies . One crossed this every day traversing from common areas to rooms and it was so relaxing. The pool was wonderful large with different areas and a feeling of privacy . Gardens delightful. I could only wish we had stayed more than three days !

  • Stayed: February 2013, travelled as a couple
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Thank Jansie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 17 April 2013

Many thanks for all you kind words about your stay with us! Direct and to the point, all the Team was delighted when we shared your feedback during our daily briefing. It has been a true source of encouragement for everyone. I hope to see you back at the Sofitel Angkor very soon – Fabrice Ducry/General Manager

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Reviewed 4 March 2013

We stayed at the Sofitel for 2 nights in tandem with a stay in Phuket, I wish we would have spent more time in Cambodia, and less in Thailand... this hotel truly was a great hotel. We arrived at REP and booked a car for 4 and our luggage (~$10US), and after a short drive we arrived at the Sofitel around 8:30PM, our luggage was whisked away after we identified ourselves, and we were led to a couch in the lobby. After an attendand asked for our passports and method of payment we were brought a cool scented towel, and a cool drink of tea to enjoy while we were checked in. As a LeClub platinum member I was upgraded from the base room to the next level up, and we were led to our rooms by a front desk agent. Our room was over a small pond on the first level, looking out through sliding glass doors onto a small patio with two chairs leading out to a grassy courtyard and the lotus pond. The materials of the hotel and the room are of good quality, with dark hardwood floors, and dark wood trim. The room was large and the bed comfortable, with a luxurious bathroom. We met our friends in the hotel bar, where we had several drinks and a snack, with excellent service. The breakfast buffet was large, with ample selection, which prepared us well for day of temple sight-seeing we had with a guide and tuk-tuks booked through the concierge desk. We had dinner at the hotel as well, and again were not disappointed with the service or the buffet choices.

Room Tip: The floor level garden view room was very nice, with a walkout patio.
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  • Stayed: February 2013, travelled with friends
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2  Thank coerulea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 17 April 2013

Thank you very much for the review. It is always great to receive feedback where the only negative point is that the guest wish they could have stayed longer Jokes aside, I would like to thank you for your loyalty to the Sofitel / Accor brand. It is a pleasure and reward for us too to read how enjoyable your stay was. We all hope to have the pleasure to welcome you back very soon – Fabrice Ducry/General Manager

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Reviewed 2 March 2013

We were two couples travelling together and we loved the place from first minute. The buildings are placed around a small pond with waterlilys and fishes. The garden is wonderful with light music of panfluite. Many restaurants and fantastisk breakfast buffet. To eat dinner here is not cheap, especially the grill buffet was expencive. The pool area is a huge park decorated very nice. A perfect place to stay when you shall explore The Angkor tempels.

Stayed: February 2013, travelled with friends
Thank Audun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 17 April 2013

We very much appreciate you taking the time to write a review about your stay with us. It’s great to hear that you had such a memorable time with us. It is certainly very encouraging to be called a “perfect place to stay”, thank you very much for your kind words! We hope to one day have the pleasure to welcome you back – Fabrice Ducry General Manager

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Reviewed 28 February 2013

As a member of Accor Advantage Plus, I have now stayed in quite a number of Sofitel hotels in the Asia Pacific Region in Asia Pacific over the past few years. Without doubt, this is my favourite Sofitel hotel to date - we were very fortunate to be able to spend five days here recently to explore Angkor Wat and the delightful town of Siem Reap. The service was extremely warm and professional, with staff at the front desk, breakfast restaurant (Accor Advantage Plus card recognised) and housekeeping in particular anticipating and exceeding our needs. The pool area was a lovely respite in the heat of the day after sightseeing, and the grounds of the hotel were truly beautiful, bringing a sense of calm and well being during our stay. We were very fortunate and thankful to be accommodated in a very large ground floor room with really nice wooden floors, and a nice balcony / deck in the wing overlooking the gardens and pond. The location and setting of the hotel were really sublime and I felt that we could really relax during our stay. Only slight downside was the patchy wifi (there was no connection in the breakfast restaurant) and the bed was not as comfortable as some of the other Sofitels I have stayed in previously. Overall though, this was a really memorable stay in Siem Reap made very special by the excellent staff working there.

Room Tip: Room 406, or any other ground floor room with a patio / deck and chairs. I'd probably avoid the...
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  • Stayed: February 2013, travelled as a couple
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1  Thank kezzakawasaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 17 April 2013

Thank you very much for taking the time to write about your stay at the Sofitel Angkor. Needless to say that all of us at the hotel were very proud and honored when reading that were your favorite Sofitel hotel, and we look forward to remain at the top of the chart for many years to come. Your feedback regarding the WiFi in the restaurant had already been reported and I am pleased to inform you that you will no longer experience a weak signal in our Main dining room as we were able thanks to feedback such as your to identify the issue… and FIX it J. Looking forward to welcoming you back very soon – Fabrice Ducry/General Manager

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Reviewed 25 February 2013

My husband and I really enjoyed our stay at this hotel. The service was wonderful, from our room attendant to the restaurant staff to the manager. We had quite a few meals at the restaurant as we had an accor advantage plus card which made it quite reasonable. The food was delicious and the wait staff were friendly, polite and remembered our names when we visited the restaurant. Our room attendant was meticulous about making sure everything was to our satisfaction. The little gifts left in our room were also a real surprise.The manager greeted us and farewelled us and when we commented on how much we enjoyed the DVD on Angkor Wat which was on loop to our room, he gave us souvenir copies. The hotel was very helpful in organising a guide to the temples for us. They also organised tuk tuks for us to go wherever we liked as the hotel is a little way from the town centre. These were very cheap. Overall a very memorable stay.

  • Stayed: January 2013, travelled as a couple
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1  Thank happytravellers231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice D, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded 3 March 2013

Thank you for sharing you experience at the Sofitel Angkor on TripAdvisor. It is so rewarding to read comments such as yours. We strongly believe it is the small details that make a hotel stay truly “Magnfique”, I am happy that we managed to perfect those during your visit. I do hope your surprise gifts and Angkor Wat DVD will help you to keep us in mind and heart until the day you return to us. – Fabrice Ducry General Manager

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Additional Information about Sofitel Angkor Phokeethra Golf and Spa Resort

Address: Vithei Charles De Gaulle, Khum Svay Dang Angkor, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Siem Reap
#6 Business Hotel in Siem Reap
#7 Romantic Hotel in Siem Reap
#14 Family Hotel in Siem Reap
#22 Luxury Hotel in Siem Reap
#24 Spa Hotel in Siem Reap
Price Range: £129 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Angkor Phokeethra Golf and Spa Resort 5*
Number of rooms: 238
Official Description (provided by the hotel):
Set in landscaped gardens on Charles de Gaulle Avenue, Sofitel Angkor Phokeethra Golf and Spa Resort is the closest Siem Reap hotel to the ruins of Angkor Wat. This unique Siem Reap Cambodia hotel is situated near traditional markets, tourist attractions and the airport. Enjoy the many features of Sofitel Angkor Phokeethra Golf and Spa Resort, including 238 rooms, a swimming pool, Jacuzzi, spa, five food & beverage outlets, the Phokeethra Country Club, and a world class 18 hole golf course. ... more   less 
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Also Known As:
Sofitel Angkor Phokeethra Golf Hotel Siem Reap
Sofitel Angkor Phokeethra Hotel
Sofitel Siem Reap
Siem Reap Sofitel

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