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Reviewed 21 July 2012

Spectacular attention to detail, even to the jackets for our water bottles. Nothing was ever any trouble. Exceptional facilities, epitome of everything you associate with the name Raffles. We felt like we were guests in someone's home. The old was amazing, the pool and pool bar beyond all expectations, even the shops in this hotel were unique and prices reasonable. The lemongrass essential oils burning in the corridor kept the entire hotel fresh smelling and relaxing

Stayed: November 2011, travelled with friends
Thank Twomarys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this reviewResponded 24 July 2012

I am immensely grateful for your high praises about Raffles Grand Hotel d’Angkor and, above all, for considering our hotel as a “home.” My team and I look forward to welcoming you soon.

Kindest regards,
Christian Sack
General Manager

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Reviewed 18 July 2012

Trying to decide on your Siem Reap hotel? They’re all pretty much the same distance to the temples and it’s only the level of luxury as well as distance to the Night Market and eating streets to consider. For example, closest to the temples are Le Meridien, Sofitel, Raffles, and Victoria. (The Hotel de la Paix closed down and will re-open as a Park Hyatt.) Stay at the Sofitel and you’ll get French-speaking door attendants, a nice breakfast dining area, but a long humid walk in the outdoor garden to the two wings. Lots of 1970s orange tile going on here!

The Raffles is the most prestigious hotel in town. The restaurant staff are the nicest and the assistant concierge is terrific. The fitness center has two bikes, two treadmills, free weights, one elliptical trainer - and a large outdoor swimming pool. The usual shower, steam, sauna, and a shared Jacuzzi. If you need to check-out by noon and wait for your flight, then the hotel will store your bags and let you use the pool/gym after checking out.

Victoria borders the same park as the Raffles but costs much less yet has more charm and friendlier staff. The staff here seem faster to smile and more genuine.

SAFETY TIP: I didn’t realize that my door shut but wasn’t locked unless I pulled rather hard. I only noticed that it wasn’t locked when I went back to my room to get something.

BREAKFAST BUFFET: Great if your room includes the breakfast buffet from 6:00 a.m.-10:00 a.m. It’s basically the same food as other hotels just with better pastries and more choices for things like freshly squeezed fruit drinks and it includes your free choice of cappuccino, latte, or espresso.

ROOM SERVICE: I don’t recommend room service because it took an hour for my order to arrive and even then, the portions were dismally small for either a $24 high tea (5 small slices of fruit, 2 chicken skewers, 2 popcorn shrimp, etc.) or a similarly priced sampler plate.

TRANSPORT: Can get a passing tuk-tuk from the bottom of the stairs for $2 to Pub Street. The $25/airport transfer in the small black Lexus SUV is fine and fits 3-4 people with luggage. $50/daily to Angkor Wat in a Toyota Camry comes with a friendly driver and cold towels/water but the inside of the vehicle looks a bit tired and there wasn’t any windshield screen so the car was really hot! It was $80 for an 8-hour day for the small black Lexus SUV and another $40 for a guide.

BATHROOOMS: Let’s face it, the toilet is hard to flush because it’s this push button which requires a certain amount of force. The shower had pretty hot water.

AMENITIES: Raffles has the usual toiletry amenities (minus mouthwash) but the Victoria has interesting eco-friendly earthenware containers of home-made shampoos, conditioners, and body soaps - and they even provided little baggies of laundry soap. The Victoria’s hard soaps last much better than the Raffles which melted after a few uses.

Raffles has 15 acres of grounds with a huge 19m x 35m pool which has towels on each pool chair. It’s best to go for an early morning swim since it’s not shaded. There is a small gym with separate men/women locker rooms with steam and saunas and a shared Jacuzzi room. Raffles also has Siem Reap’s first elevator. Victoria has two smaller but great-looking old-fashioned elevators.

Room Tip: The main wing was built in 1929 and its $350-$450 Landmark Rooms have slightly higher ceilings, short four-poster Queen-sized beds, an adjoining bathroom and a small balcony. Raffles rooms have overhead fans and the bathrooms have a shower stall whereas the Victoria has step-in bathtub showers. The Raffles newer extended wing $260-$450 State Rooms are smaller but still larger than the Victoria rooms. Raffles has a whole lot of lemongrass going on burning in the hallways. Both Raffles rooms come with 32” LCD TVs, complimentary water and fruit baskets, hot water maker with tea/coffee, and a refrigerator - but no little evening turn-down gifts. The Victoria gives out these cute gifts like a scarf, candle, pepper, etc. Sofitel also little night time surprise gifts. Both hotels will provide two free bottles of drinking water per night, as well as evening turn-down service. If you want to spend $600-$1,000/night - then I’d recommend the two-room ground level Cabana Suite with a useable outdoor terrace which leads to the pool versus the similarly priced Colonial Suite.
  • Stayed: July 2012, travelled as a couple
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7  Thank Mongoose30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this reviewResponded 21 July 2012

Thank you very much for your comprehensive review of some of the best hotels in Siem Reap including the Raffles Grand Hotel d’Angkor, and thank you very much for your kind compliments. I am grateful for your comments as it is only through such comments that we are able to improve the standards of quality of service to our guests that is expected of Raffles Grand Hotel d’Angkor. We do not, however, offer Toyota Camry as a mode of transportation in our hotel.

We would be delighted to welcome you again and I hope that you will have a more enjoyable stay in our hotel.

Kindest regards,
Christian Sack
General Manager

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Reviewed 17 July 2012

We stayed here for 3 nights/4 days. We recived a welcome letter from the General Manager on arrival welcoming us to their hotel. The grounds/gardens are beautiful. Our room had a balcony looking over the gardens. Now for he pool well we totally enjoyed that. the spa also was fantastic. that is in with the gym house. the staff all over the hotel were the friendliest i have encounted. they could no do enough for you. its a short walk to town but US$1 each you can take a tuk tuk if you like. they are also happy to pick you up at the end of your night. so overall we had a great time

  • Stayed: June 2012, travelled as a couple
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1  Thank kezza0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this reviewResponded 21 July 2012

Thank you very much for your wonderful compliments about our hotel and our service. I am very pleased to know that you had a great four-day stay with us and I hope that we would be able to serve you again in the future.

Kindest regards,
Christian Sack
General Manager

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Reviewed 17 July 2012

This is an excellent hotel in Siem Reap when visiting the Angkor ruins in Cambodia. It is centrally located near the Museum and town and has an excellent breakfast and lunch buffet every day and the service is exceptional.

  • Stayed: March 2012, travelled with friends
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Thank Bill666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this reviewResponded 21 July 2012

It is a pleasure to read such positive comments. I am very glad that you enjoyed our gastronomic selections and appreciate our service. We look forward to welcoming you back soon.

Kindest regards,
Christian Sack
General Manager

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Reviewed 17 July 2012

There is really little more to say.
The service was excellent.
The dining experience was world class.
The facilities, 5-Star.
Our every need was catered to.

Angkor is a magical place.
The hotel coordinated the tours.
The town itself, wonderful.

Nothing but the highest recommendations for this hotel.
One of the best in the world.

  • Stayed: March 2012, travelled with family
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1  Thank drinBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this reviewResponded 18 July 2012

It’s great to know that your visit to the Raffles Grand Hotel d’Angkor was one of the best and thank you for your wonderful comments about our hotel. We’d love to welcome you back again and please let us know when you have booked your next stay so we can ensure it’s equally memorable.

Kindest regards,
Christian Sack
General Manager

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