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“Superb staff and service”

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Raffles Grand Hotel d'Angkor
Ranked #63 of 342 Hotels in Siem Reap
Certificate of Excellence
Swindon
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Superb staff and service”
Reviewed 15 August 2012

We stayed here for the final two nights of a 3 week tour of Indochina, and we couldn't have asked for a better place. In dark glowing woods and cream paints the hotel has a period colonial style and charm that combines with modern comforts and luxury. The staff are unfailingly attentive and totally charming, the service impeccable, and the delicious buffet breakfasts offer a variety of cuisines. Fringed with frangipani, the pool is a delightful area to relax after a hot morning or afternoon spent at the jaw-droppingly amazing glories of the nearby Angkor temples; servicing the sunloungers, courteous pool attendants offer ice cold towels, hats and even cleaned our sunglasses as a complimentary service. As well as dance displays on several nights with dinner, in the evenings the hotel lounge hosts welcome tasters of cocktails, lotus cultivation, and other Cambodian cultural delights. We loved this.

  • Stayed August 2012, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank minimusSwindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 6 September 2012
It is particularly heartwarming to receive an evaluation like yours and to know that our team’s effort to provide superior service and hospitality are recognized. These positive comments about our hotel are greatly appreciated.

Kindest regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (310)
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English first
Sydney, Australia
Level Contributor
260 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 12 August 2012 via mobile

Spent the weekend here. Very charming property with well appointed rooms. The service here is extremely good and the staff are so polite, it's embarrassing. The buffet breakfast is very modest for a 5 star hotel in terms of its selection and choice. Given the French influence I was hoping for a better selection of breads, cheese and pastries as a similarly rated property on the other side of the border ie Vietnam.
The pool is incredibly impressive both in terms of its size and the ambience. The hotel is about 2 km from the main "town". You may be better off asking for a room that overlooks the pool instead of the gardens. I find the prices at the spa very expensive especially when you can get quality treatment at the nearby Lemon grass spa.

Stayed August 2012, travelled solo
Helpful?
Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 4 September 2012
We really appreciate your great feedback especially regarding our service. We will take note of your suggestions in order to maintain and improve our services. We hope you had a wonderful stay and we’d love to welcome you back again in the future.

Kindest regards,
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 10 August 2012

Very efficiently run place with great, attentive, professional and friendly staff.
Once the renovation is done in two weeks in the main building it will be again a classy and charming place full of history and Cambodian hospitality!
Would recommend them to put some rugs in the hallways since without it the hallways tend to be very noisy and look a bit hospital bare like.

Room Tip: For the time being the annex building is without construction noise. If you have the money, book the...
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank sunny1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 4 September 2012
Thank you for appreciating the heritage of the Raffles Grand Hotel d’Angkor as well as the warm Cambodian hospitality emanating from all of us. Looking forward to serve you again in the near future.

Kindest regards,
Christian Sack
General Manager
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Halifax, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 August 2012

Having worked in the travel industry for close to 25 years...I'm rather fussy. Raffles Grand Hotel d'Angkor exceeded all of my expectations! The staff were lovely and very accommodating. Our room overlooking the pool was well appointed and comfortable including a welcome letter from the General Manager! The buffet breakfast was one of the best I've experienced. The amazing temples are a short distance away and are easily accessed. Since we only had a day in Siem Reap prior to starting a cruise we decided to return early to spend the afternoon at the spectacular pool. Two nights was not enough!

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
Thank michmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 4 September 2012
Thank you very much for sharing with us your heartwarming compliments. I am very pleased to know that you liked everything about our hotel and most of all I am very glad that we have exceeded your expectations. I hope you had a wonderful visit to Siem Reap and looking forward to serve you again in the future.

Kindest regards,
Christian Sack
General Manager
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TravelandL
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 August 2012

My second stay this past July. While I like the older building, staying with my sister this trip, we were given a villa, which was a lovely setting and I will try and comeback just to relax. The service was stepped up since my last trip at the pool. The poolman was a trainee but seemed to be a veteran as far as service and attentiveness. Having seen an Apsara dance before I wouldn't have gone except for my sister wanting to and I am glad I did. The food variety was excellent and dancing excellent. Just long enough to enjoy. Had a family with two boys in front sat throughout the dance and every member not gotten up and down to get. Food, it would have been nicer, but not hotel fault of course. The rooms were spotless and any problem was dealt with quickly. The bar a welcome evening respite after trekking during the day, the bar staff friendly and welcoming. The restaurant was nice as well, with Cambodian fare and excellent seafood. Actually the entire staff, restaurant manager to chefs, just great for all food venues.. A 100! Our butler nice and accommodating as well. Not enough time for more than one spa treatment but it was good too I'd stay there again and again.

  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank TravelandL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 6 August 2012
A big thank you for staying with us again and for sharing wonderful and encouraging compliments which I will share to the whole Raffles Grand Hotel d’Angkor team. I am truly glad that you have enjoyed the food, the hotel and especially our service. We are looking forward to welcome you again soon.

Kindest regards,
Christian Sack
General Manager
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Brisbane, Australia
Level Contributor
252 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 2 August 2012

The first thing that strikes you as you come into Siem Reap from the airport is the number of new and very fancy hotels (at least from the outside). The area is expanding rapidly due to tourism. Raffles Hotel may not strike you as new and fancy as you pull up but you immediately get a sense of old time elegance. Once you walk through the door, you feel like you're home. The staff is amazing and, as indicated in many other reviews, actually DO know your name by the second day!

Teak wood is everywhere, with a gorgeous enclosed verandah overlooking a simply stunning pool area where you can sit with a drink, just enjoying the ambiance.

My room was just lovely, looking out to a garden (the hotel is surrounded by gardens) and a small balcony. I loved the old ceiling fans but very modern and plush rooms (LOVE the wood floors).

You'll really enjoy the FREE wifi throughout the hotel and a lovely breakfast in a very beautiful dining room. Take a look at the serving jugs, and such. Beautiful filigree silver and glass. Just another little touch that makes you feel as though Somerset Maugham might walk through the door any minute!

No detail is missed. I was sad to leave!

  • Stayed August 2012, travelled solo
    • Value
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Helpful?
1 Thank papillon2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 6 August 2012
Thank you very much for the great comments and most especially for appreciating the heritage and all the details of our hotel. I hope that your stay created wonderful memories of Raffles Grand Hotel d’Angkor and Siem Reap. We look forward to welcoming you back in the future.

Kindest regards
Christian Sack
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2012

We stayed 6 nights and were sad to leave. We found the staff delightful, service excellent, breakfasts the best we've ever had and the pool gorgeous. Little touches like a chap cleaning our sunglasses by the pool and cold towels on entry to the hotel or the large screen iMacs available to all for photo editing, emails, etc, summed up the attention to detail and attitude of the management. Simply superb and we didn't want to leave.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rainas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, General Manager at Raffles Grand Hotel d'Angkor, responded to this review, 2 August 2012
A sincere thank you for your heartwarming compliments. It is great to hear that that you enjoyed our breakfast selections and thank you for appreciating every detail of our services. Your kind words serve as our reward.

Thank you very much and looking forward to serve you again in the future.

Kindest regards,
Christian Sack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Grand Hotel d'Angkor

Property: Raffles Grand Hotel d'Angkor
Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Romantic Hotel in Siem Reap
#27 Family Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#51 Spa Hotel in Siem Reap
#51 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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