Me and my husband have traveled a lot in South East Asia and experienced stays in many five star hotels. We've had great experiences each time but rate this hotel the BEST in customer service. We have never felt so welcome and comfortable anywhere else. The entire staff from the doorman to lift man, room service staff to bar staff, pool staff and spa staff and even the piano man are the most warm and welcoming people we have met in a hotel. Not only are the staff hospitable but they are also extremely efficient at what they each do.
I cannot fault this hotel in anyway. The location is perfect – in the center of Siem Reap and a short and pleasant tuk tuk ride to pub street. Rooms are lovely and well maintained. We had booked the Landmark room but got upgraded to a suite without even requesting it. We were enjoying our welcome drinks when we were told about the upgrade. Our suite was located in the main building and overlooked the pool. Room and bathroom were lovely. They even provided beautifully scented bath salts which were promptly refilled when finished. Loved all the features of the building and hotel grounds especially the old style lift and artwork that adorns the walls and corners of the property.
Special thank you to the hotel staff who were present on the day of our check out. I was down with high fever. Out flight was in the late afternoon. The manager moved us to another room because our suite had to be prepared for other guests. They let me rest in the room for as long as I wanted. Even called a doctor who I must say was really good. His medicines were very effective. With the meds and the room to rest in, I was able to make my flight. When I was walking out, everyone seemed to know that I was unwell and wished me a speedy recovery.
Overall, we had a fantastic time in Siem Reap. It was hugely due to our stay at this hotel. It was lovely coming back to it after touring the temples. Kudos to the management for such a well-managed property and wonderful staff. Absolutely faultless!
- Official Description (provided by the hotel):
- Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Southall Travel, Booking.com, Evoline ltd, Ebookers, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your Raffles Grand Hotel d'Angkor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Raffles Grand Hotel d Angkor
- Raffles Grand Siem Reap