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“Raffles Grand Hotel de Angor” 5 of 5 bubbles
Review of Raffles Grand Hotel d'Angkor

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Raffles Grand Hotel d'Angkor
Ranked #54 of 334 Hotels in Siem Reap
Certificate of Excellence
Honolulu
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Raffles Grand Hotel de Angor”
5 of 5 bubbles Reviewed 24 June 2014

I love this hotel! It has such a colonial feel to it, yet so beautifully maintained and so extravagantly staffed! Elephant Bar welcome drink is lovely; bought the elephant "cups" years ago The pool is divine! So beautiful, serent, wonderful after a day of sightseeing; This is one of my favorite hotels in the world!.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 2 July 2014
It is wonderful to hear about your compliments and I am delighted that you had enjoyed your stay in this storied hotel. Including the Raffles Grand Hotel d’Angkor in your favorite hotels list is more than just a compliment and an inspiration for our team.
We look to welcome you back again anytime you need a tranquil and luxurious holiday.

Thank you very much.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,583 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (304)
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English first
Phnom Penh
2 reviews
4 of 5 bubbles Reviewed 23 June 2014

The light cut few times at night, internet slow and some rooms smell from a new paint. I hope it will be improved after that. I think everything is great including breakfast and hospitality. Thanks, Enjoy!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Thona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 2 July 2014
Thank you very much for sharing your feedback on your stay with us. It is really unfortunate that we are currently experiencing electricity issues in Siem Reap at the moment but we are doing and stepping up measures to alleviate this issue in the hotel.
We thank you for your continued patronage of our hotel be it for business or for leisure, and I hope to continue strengthening this relationship.
Once again, thank you very much and we look forward to welcoming you back again.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Litchfield, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

We stayed for two nights last week--three rooms for our family of five. One of our adjoining rooms had no power. While they attempted on three separate occasions to resolve the problem, it took some muscle on my part to get the staff to understand that we needed to move to a room with electricity. I'm usually not picky, but one night with no air conditioning was enough. For the price of the rooms, I do expect the lights to work!

Otherwise, there's a wonderfully relaxing bar with terrific entertainment in the evenings. The photo gallery was lovely, the location is a good, and the hotel itself feels like a step back in time.

Stayed June 2014, travelled with family
Helpful?
Thank Lisabea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 2 July 2014
We deeply apologize for the breakdown in communication which hindered us to address your issue promptly during your stay with us. We understand the inconvenience that it had caused you and rest assured that we will work our part on improving our guest issues’ resolution as well as improving our service wholly.
It is a pleasure to hear, however, that despite the inconvenience, you still had a wonderful stay at the historic Raffles Grand Hotel d’Angkor.

Thank you very much for staying with us and we hope to welcome you back again in the future.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

Had a very relaxing 3 day stay. The historic hotel had lots of charm and the lcoation is great. But what truly stood out was the team of staff who are friendly, welcoming and were able to anticipate our needs and recognized our preferences by the end of the first day. A perfect Oasis of luxury to explore the sights of Siem Reap.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank FPS15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 25 June 2014
One of this historic hotel’s greatest assets is, undeniably, the warm hospitality from our team. Thank you very much for appreciating this and I will gladly pass on your compliments to them. Most importantly, we are pleased to know that you have had a great stay with us and enjoyed the relaxing setting. You are always welcome to come back to Raffles Grand Hotel d’Angkor, the luxurious and serene oasis in Siem Reap.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

Stayed at the Hotel, rooms were excellent, food was spot on, and the bar was a oasis of relaxation. Spent time by the pool and watched the wildlife and enjoyed the weather.
The afternoon tea with friends was a without doubt the best part of the trip.
It was like stepping back to a more relaxed and luxurious time, and I can only recommend a visit if in Siem Reap. We will be returning very soon.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CocktailsAtRaffles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 25 June 2014
It is wonderful to know that our delightful afternoon tea was the highlight of your trip to this kingdom and that, overall, your stay was memorable and enjoyable.
I am pleased to hear that you will be returning soon and we are definitely looking forward to your return.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa
1 review
5 of 5 bubbles Reviewed 16 June 2014

The Raffles Hotel in Seim Reap is an elegant facility with old world charm and level of service that is exceptional. Our stay there was wonderful and the staff was just great. I would recoomend it highly!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Marshall S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 25 June 2014
Thank you very much for staying at the historic Raffles Grand Hotel d’Angkor. We are delighted to have added some value to your visit to Siem Reap and we look forward to welcoming your family and friends in the future.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

We had a most enjoyable stay at Raffles with staff who really go out of their way to make your stay memorable. Little surprises like returning from visiting Angkor Wat in 36 degrees and high humidity - so dripping in perspiration, to have the doorman offer you a cold towel at the front door.

Service at the bar alone with meals was excellent.

Main issue us that much of the hotel needs to be upgraded (and there were renovations going on during our visit) Room are a good size but the bathroom with shower over a big bath is cumbersome and dangerous for some. In our room it took close to five minutes !!!! with the hot tap running full on for any hot water to come thru. They must waste millions of gallons of water or maybe our room was the furtherest from the heating system - anyway, you just had to plan when you ended hot water !!

Interesting and enjoyable city with some very good restaurants and amazing temples.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PeterR931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafflesSiemReap, Executive Assistant Manager at Raffles Grand Hotel d'Angkor, responded to this review, 17 June 2014
We are delighted that, overall, you enjoyed your experience in the Kingdom of Wonder and at Raffles. As a building first taking care of travelers in 1932, we are continually maintaining our colonial part of Cambodia’s history. We have rectified the hot water issue and apologise that you encountered this. Thank you again for the feedback and we hope to welcome you back.

Kind regards,
Cyrille Carmona
Executive Assistant Manager i/c Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Grand Hotel d'Angkor

Property: Raffles Grand Hotel d'Angkor
Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Romantic Hotel in Siem Reap
#27 Family Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#44 Luxury Hotel in Siem Reap
#44 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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