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“Nice Pool”

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Raffles Grand Hotel d'Angkor
Ranked #63 of 365 Hotels in Siem Reap
Certificate of Excellence
Reviewed 31 October 2009

This hotel has excellent service, food, and pool. For someone who likes the classic look, this is perfect for you. I prefer more contemporary and hip, and would stay in Hotel de la Paix next time.

Stayed: October 2009, travelled as a couple
Thank trevorrussel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,369 - 1,375 of 1,725 reviews

Reviewed 27 October 2009

We should stay for 2 nights it was so a beautifull and relaxing place that we stayed for 6 nights and we sure sure will go back to be spoiled to enjoy the beautiful pool and the the spa ,the good food and to see all the smiles from the staff.

Winifred and Eloy van Paridon Australia

  • Stayed: September 2009, travelled as a couple
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Thank vanParidon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2009

For our three days stay in Siem Reap I checked out all 4&5 * hotels on the internet and Tripadvisor site. Based on the reviews, location and because of the fact that we prefer the old charm over minimalistic and modern properties in places steeped in history like Siem Reap, we decided to book the Raffles Grand Hotel. Via the American Express Platinum deal, the price of the room included: Buffet- breakfast; one buffet-dinner for two persons, guaranteed late check-out (4.00 pm), one Spa treatment (between 10 am- 5pm) for half price and an upgrade (which we didn't get, although the hotel was only half full).
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We had arranged an airport pick-up and after arriving at the hotel, we were greeted with great warmth, got a cold towel and a welcome drink and were checked-in very quickly and efficiently. The hotel-manager came by to welcome us personally.
We went up to our room, a de luxe state room in the old (main) part of the building, in the lovely 1930-th wooden elevator with iron bars and brass buttons. Walking down the stone-tiled corridors in the main building seemed like walking down a hospital corridor

The room was very nice and richly decorated with a small balcony, overlooking the pool. The beds were among the best we ever slept in in a hotel. The only downside was the bathroom: Very, very small and very dated; no separate shower and to step into the bath was rather tricky. The toilet was squeezed in between the sink and the bath. Quite disappointing and unexpected and certainly not in line with the $360, ++ a night price tag!
However: I have never seen so many amenities in a hotel-bathroom!
Over 50 TV channels: Many English, French, German, even Dutch; Internet was not free of charge.

The dinner buffet was good. An abundance of choice and exquisite taste. However: As there were only about 10 guests in the large restaurant, which was brightly illuminated and therefore not very cosy, we felt a bit forelorn.
Buffet breakfast was one of the best we ever had. Endless choice and eggs cooked, scrambled and fried to your liking. Freshly squeezed juices and fruit in abundance.

The service was second to none. The valet at the door greeted us by our name; whenever we took the elevator up or down, someone jumped in to help us and asked us how are day/evening had been or what our plans were for the day.
The restaurant staff was exceptional in every way, so was staff at the pool
We were however a bit disappointed by the concierges and the staff at the reception: Somehow they couldn't remember our name or room number and the third day, when we made an inquiry at the concierges desk; the concierge (whom we had spoken a few times before) even asked us if we were guests of the hotel!
Housekeeping was impeccable. We had the distinct impression they came to check the room every two hours or so: Every time we came back in the room, the wastebasket had been emptied and again clean towels. The fruitbasket was replenished may be three times a day.

Via the hotel we had arranged for a driver and guide. Our guide, Hahn, was absolutely the best. He showed us all the beautiful sites, Angkor Wat, Angkor Thom with it's Bayon, Elephant Terrace and Lepracy Terrace and (not to be missed:) Ta Prohm. Everywhere he pointed out the best spots to take pictures, was very knowledgable, spoke English very well (so did our driver) and told us so much about the history and about his own experience during the dark period of the Khmer Rouge. We were very impressed! We visited the floating village in lake Tonle Sap and the local markets of Siem Reap.

Our overall feeling and impressions of the public areas of the hotel, be it the lobby, the lounge, the main restaurant and the bar in the basement were mixed: Everything made a rather sterile impression, both in the day time, but certainly during the evening, when everything was too brightly illuminated. Too bad, because we had hoped for and expected the warm, colonial touch with perhaps some French influences.
We really missed the possibility of having cocktails or dinner outside on a terrace, as many hotels have.
The lack of atmosphere (greatly missed) was however very much compensated by the warmth, friendliness and the impeccable service of the hotel staff.

Nonetheless: The Raffles Grand Hotel, the Grand Old Lady of Siem Reap, is highly recommended. It is situated in it's own large grounds and the location is by far the best (opposite the Royal Residence and the National Museum is around the corner). Walking distance to the modern shopping mall and the Victoria Angkor Hotel, which still has the old colonial touch and feeling.
Service is second to none: Exceptional and warm and most of all: Genuine.

New hotels are being built all over Siem Reap. Fortunately: The Old Charm will remain in hotels like The Raffles Grand hotel d' Angkor.

  • Stayed: October 2009, travelled as a couple
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1  Thank AmsterdamFrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2009

What more do you want. Actually there was plenty more. We arrived SAturday nigth and were greeted by the staff with excellent care. The building is very old but really well maintained like the Greenbriar or some fine European hotels. The is an old elevator with the wire screen cage and operator. Rooms were large with very tall ceilings, hardwood floors , large bathrooms with refurbished Antique fixtures, great shower tub combo and good air conditioning which was great seeing it was over 90 degrees each day and very humid.
Our tour guide had us up for tours each day and out at 7 am to see the ruins early to get us done by 2 pm at which time we went back to hotel to swim and cool off. We also had massage coupons which was a great deal 25.00 us for a 55 minute massage. Mine was actually over an hour and 10 minutes. Also great breakfast included
The staff was great. The small city was very accesable 4 minutes by tuk tuk, and we ate most meals in town at great places. The temple of Angkor Thom, Bayon were really the highlight with the Buddah faces carved from the rocks. Angor Wat a much larger complex but less ornate carvings and statues but archiology was amazing. Would recommend in a second.

  • Stayed: September 2009, travelled with friends
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Thank HMCHUGH430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2009

I went to Siem Reap with my 62 year old parents. I booked Raffles using AMEX Platinum Fine Hotels Program and therefore was given (1) guaranteed late checkout at 0400pm (2) free buffet breakfast (3) free room upgrade and (4) one free dinner per room, up to 2 people per room. My parents and I had joining rooms which overlooked the pool area on the 4th floor. Each morning, b/c we were jetlagged, we craved coffee around 0500am and since the hotel restaurant didnt open until 0600am, we were given complimentary coffee via room service each morning. Breakfast buffet, by the way, was possibly the best I have ever had given most hotels give continental breakfasts when they are included in your room rate. Also, there were water bottles and fruit in our room daily, free of charge. Great little cafe where you can buy sandwiches or sweets across from the gift shop. Internet pcs are available in the lobby area on each floor (we paid $3 for 30 mins, which could be used at any time during our stay). Many english-speaking tv stations (incl. HBO, CNN, etc) were available and all hotel employees that we came into contact with spoke very good english. We had dinner at the Apsara terrace which was amazing by buffet food and performance standards. Concierge also arrange our private tour guide and driver ($75 per day), both of whom were so cordial, knowledgeable and accommodating to our scheduling needs. Two downsides: (1) my mother tried the spa and wasnt crazy about it. I agree b/c I used the facilities for showering prior to my flight and they were outdated (2) we had the lunch buffet one day and it came out to $90 - of course, we didnt check the price before b/c we assumed it would more like $20pp, given Siem Reap cost of living conditions. All in all, it is important to remember this is a historical hotel, newly renovated; as such, Raffles has done everything possible to keep this aura (a la very 1950s hotel where Jackie O would visit). If you want a trendy, ultra sleek hotel (a la Entourage crowd or Soho-esque style), then maybe la Residence d'Angkor may be better. I possibly wouldve stayed here if I wasnt traveling with my parents.

Stayed: October 2009
1  Thank PassportNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2009

When you check in everyone learns your name; then, each time you walk in the door they greet you by name and inquire about your day. Each afternoon we were presented with a gift - a coffee table book of photos, a souvenir dancing woman bell, local spices in a basket. I have never stayed at such a friendly accomodating place. The rooms are not over the top. They are very comfortable and well-sized but not super luxurious. The pool is lovely. What sets this place apart is the service - warm and comprehensive. I'd stay there again in a minute. Besides, Angkor Wat is fabulous.

  • Stayed: July 2009, travelled with family
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Thank PHguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2009

You can walk from the hotel to town or take a $1 Tuktuk to enjoy great restaurants
and light shopping. I had the hotel set up an guided tour with car,driver and guide
for Angkor Wat and Angkot Thom for only $75.
Aftert touring in the heat, the pool offered perfect relaxtion before I had dinner
at one of the towns great restaurants.

  • Stayed: October 2009, travelled solo
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Thank meklof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raffles Grand Hotel d'Angkor

Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#23 Romantic Hotel in Siem Reap
#26 Family Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#53 Luxury Hotel in Siem Reap
#57 Spa Hotel in Siem Reap
Price Range: £221 - £413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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