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“Aging Grand Dowager”

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Raffles Grand Hotel d'Angkor
Ranked #63 of 371 Hotels in Siem Reap
Certificate of Excellence
Reviewed 12 July 2010

The Raffles Siem Reap is an aging grand dowager, trading on its reputation. Our room was poorly lit. The bed was comfortable if you like them on the hard side. The elegant bathroom had a large old tub and old fixtures. The TV was not a flat panel. The loud air conditioner could be regulated but not turned off.

WiFi is available for an exorbitant $30/day fee. The front desk provided fawning but not warm service. The evening outdoor buffet looked better than it tasted; the same was true of the accompanying show.

  • Stayed: January 2010, travelled as a couple
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Thank toolworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 July 2010

We loved the traditional, colonial feel to this hotel. It was not the usual kind of hotel we would choose with boys, aged 12 and 10. It seemed very popular with the silver haired generation and there were very few families but this only added to the ambience and the feeling you had stepped back in time.
To us the hotel was in an ideal setting in a quiet location but a short tuk, tuk ride away from the town centre and to the hustle and bustle of Pub Street and its wide variety of cheap restaurants.
The quality of service could not be faulted. There seemed to be an abundance of staff always happy to help. Loved the way we were welcomed at the door with cold towels after a very hot morning touring.
The buffet breakfast catered for every taste. We had lunch a couple of times by the pool just for convenience- good quality food but pricey for Cambodia. We also had an excellent evening buffet at the Aspara Terrace and watched the tradtional Khmer dancing. Once again expensive but convenient with children.

  • Stayed: April 2010, travelled with family
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Thank Gisele H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2010

Wow what a place. Hubby and I just wanted to stay and stay.
This hotel was the last stop of our tour with Pandaw River Cruises and the last 2 days was spent here. We are so glad that we decided to add 2 extra nights at this hotel , total 4 nights. The staff of this hotel are just wonderful, so willing to please you. Our room was on the 3rd floor. (Top floor) No complaints at all about our room, loved everything about it. Didn't need a thing more in it. It had everything you needed plus some. Had a lovely view from our own balcony of the wonderful pool area. Which is just a great pool.
Breakfast was also great with lots and lots to choose from. We didn't eat at any of the restuarants so can't comment. Great location, only spend $2us dollars to take you into the hub of the city and the wonderful markets. People are very friendly everywhere we went. We had come back from sightseeing to a warm room, our aircon had decided to stop so we rang they sent someone up within 10mins. It was fixed within a matter of minutes. About 1/2 hour later we had a knock on the door with a little gift (mask) to apologise for any inconvenience. Which came as a lovely surprise. Would stay here again. We just loved it....................

  • Stayed: July 2010, travelled as a couple
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Thank Kristine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2010

I'll preface this by saying that I review and write about hotels for a living, so I don't make that statement lightly. Our stay at Raffles Angkor was far and away the most wonderful hotel experience I've ever had. I can't point to any one area - it's not THE most luxurious hotel ever, and it doesn't have endless facilities, but the warm service and overall ambiance are just so perfect for the setting, it's nothing short of magical.

Each time you walk through the main entrance - hot and dusty from visiting temples or riding around in a tuk tuk - there are guys waiting by the door to hand you a cool towel. An attendant behind the desk recognizes you immediately and hands you your room key. The air is lightly perfumed with lemongrass and the tinkling of Khmer music. We visited the hotel 7 months ago and I can still remember it all so clearly.

Rooms: We went there on our honeymoon, and were upgraded from a Landmark Room to a Pool Cabana Suite (the hotel also gave us an embroidered scarf and a bottle of champagne). I think this is in the "new" building, so I'm not sure how it compares to other room types. Decor is elegant and classic, with hardwood floors, dark furniture and crisp white linens. We had two flat-screen TVs and two bathrooms that were frequently replenished with a plethora of toiletries and other fun amenities like tooth- and hairbrushes.

Service: Warm and polished. We couldn't go two seconds at breakfast without having our coffee cups refilled or an empty plate cleared away. The front desk staff happily complied with our every request, and the poolside service was amazing. Then again, of all the countries we visited on this trip around Southeast Asia (Singapore, Cambodia, Laos, and Thailand), I found Cambodia to be the friendliest. From everyone at Raffles, to our fantastic tourguide Tek (feel free to PM me for more info), to wait staff at restaurants, to the kids at Artisans Angkor, everyone one we interacted with was wonderfully warm and gracious.

Oh man, THE POOL: Probably my favorite part of the resort. The setting is just so lovely, and a mid-afternoon cooldown is the perfect way to spend a couple hours between touring the temples. It's huge and beautifully landscaped, and the attendants come through with drinks and yummy free snacks.

Location: About a 5-minute, $1-$2 tuk tuk ride outside the center of Siem Reap, but I enjoyed the quieter location. The president's official Siem Reap residence and a nice park are right across the street, so it must be a good part of town, right?

Food: We only ate there for breakfast (included in the room rate), which we loved. We're American expats currently based in Australia, and my husband marveled that they had actual American cripy bacon! We loved exploring the wide variety of restaurants in town, so unfortunately didn't get a chance to visit the Elephant Bar. I can say I loved starting the day with breakfast on the terrace overlooking the pool and the grounds.

I think it's a matter of personal taste, but my husband and I both loved the classic, French colonial feel of the hotel. We also considered La Residence and Hotel de la Paix, and each looked very nice from what I could see (though HDLP was right along a busy, noisy road), but staying at Raffles was like traveling back in time. They had everything we needed to have a comfortable stay, but it's definitely a lot quieter and more low-key than a lot of other luxury hotels I've stayed at.

  • Stayed: November 2009, travelled as a couple
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3  Thank Lemongrass09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2010

Special deal on prices attracted our attention. Overall clean but upgrades still don't hide the antique character which is probably intentional and would appeal to many. Building works were in process whilst we were there (June 2010) so if you wanted a sleep in the morning or afternoon the chip, chip chip of hammer and chisel would be annoying (peaceful at night). Best features were the staff (friendly Cambodians) and large pool, worst features: amenties such as WiFi Internet a high price - why do they still charge for this? Most hotels provide a free service or $0.50 for an hour downtown internet cafe.

  • Stayed: June 2010, travelled as a couple
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Thank Andihce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2010

The staff was the best thing that I liked. They were very friendly, warm welcome and helpful. They called out my name and greeted me every time when we met. The room was clean and beautiful. I also liked the elevator very much. The hotel is located near the centre and temples. The breakast was excellent. They served me with champagne, delicious cocktail and fresh fruit juices. I will come back to this hotel again!

  • Stayed: June 2010, travelled on business
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Thank Praphaphan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2010

Our second stay was as good if not better than the first time we stayed. Its still a top notch property with top notch staff who pamper the guests. Facilites, grounds and accompodations are superb as is the food. We weren't sure if we could get the same guide as before but found him again on www.davidangkorguide.blogspot.com - he did a terrific job and we would highly recommned him as he speaks perfect english - guide was Eath Sovann but you can call him David.

  • Stayed: September 2009, travelled as a couple
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Thank EricGrossman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raffles Grand Hotel d'Angkor

Address: 1 Vithei Charles de Gaulle | Khum Svay Dang Kum, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#23 Romantic Hotel in Siem Reap
#26 Family Hotel in Siem Reap
#27 Business Hotel in Siem Reap
#53 Luxury Hotel in Siem Reap
#57 Spa Hotel in Siem Reap
Price Range: £176 - £404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Grand Hotel d'Angkor 5*
Number of rooms: 119
Official Description (provided by the hotel):
Set across from the Royal Palace, is one of the landmark historic hotels of the legendary Grand Tour of Indochina. Raffles Grand Hotel d’Angkor first opened its doors in 1932 but the legend lives on today after careful restoration. The hotel is rich in Cambodia history and full of original treasures, right down to the original working cage elevator in the lobby. Our doorman still welcomes everyone in a uniform inspired by the Royal Palace With the privilege of over 15 acres of beautifully landscaped French gardens and built around the country’s largest swimming pool, the hotel is a peaceful oasis to which to retreat after exploring the temples in the UNESCO World Heritage site only 10 minutes from the hotel. Relax and revitalise under the fragrant frangipani trees beside the magnificent pool inspired by Angkorian architecture, or enjoy a massage to ease away the travel. Stroll along the river to the vibrant markets and wonderful array of dining options. In addition to beautifully restored guest rooms you can choose from one of the luxury suites, including our most popular Cabana Suites with direct access from the balcony to the garden and pool. You may be surprised to know that Raffles Grand Hotel d’Angkor also has two of Siem Reap’s most luxurious two-bedroom Villas, providing utmost privacy and personal butler service in the private poolside setting. Food gourmets will delight with a variety of options including the popular Raffles Afternoon Tea and the Apsara Terrace, Siem Reap’s best cultural dance performance and dinner in the poolside gardens. For golf enthusiasts, there are several international golf courses and we recommend the award-winning Nick Faldo designed Angkor Golf Resort. Golf packages are available Complete your visit to Cambodia with a stay at our sister hotel Raffles Hotel Le Royal, Phnom Penh open since 1929 and the capital city’s only luxury landmark hotel. With lush tropical gardens and built around two swimming pools it is an oasis for travelers exploring the vibrant capital. ... more   less 
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Also Known As:
Raffles Grand Hotel d Angkor
Raffles Grand Siem Reap

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