My wife and I stayed here during the the 3rd week in April as part of a multi country SE Asian vacation. Overall, I think that this is quite a good hotel with some excellent features. It is well located in Siem Reap, and not far from the major attractions. There is an outstanding pool (40 meters long) which my wife and I swam laps in each morning after sunrise. This was necessary because of the intense heat, which made the water bathtub warm by the middle of the day. Nonetheless, it was a terrific pool, and a real asset for anyone who likes to swim. We also enjoyed the food, especially the breakfast buffet, which was plentiful and delicious. Dinner wasn't quite as good, and was a bit overpriced given the smallish portions. However, hotel dining rooms are often overpriced. There is also an excellent Kmer dance performance which appears in the dining room twice a week, and this offered some compensation. Service at the hotel seemed genuinely warm, gracious, and efficient, and we generally enjoyed our contacts with the line staff.
Now for the problems, which were twofold. First, our room was decidedly underwhelming in both it's appointments and furnishings. It definitely seemed at least a cut below what one might expect of a property of this kind. Even more importantly, our AC wasn't working properly, and it was much to warm in our room, pretty much on an ongoing basis. This was especially important because of the blazing heat outside, as there was then no good place to retreat and cool off during the middle of the day when everyone lies low. Someone did eventually come in and tune it up by the 3rd day, which was helpful, but it felt a bit like it was to little to late. On another front, we also had an unpleasant disagreement with management about the package inclusions that we had arranged when making our booking, and which were clearly delineated on our written confirmation from the hotel. I will not bore you with all of the details, but we really ended up feeling that we were being nickeled and dimmed solely over what was acknowledged as a technicality in the way the reservation was booked. This dispute was not resolved at all until the second day of our stay, and it definitely did taint our experience at the hotel even though we were hoping that it wouldn't. Again, I'd like to stress that the problem was with the manager, who never did speak to us in person about the problem, and not the line staff who were generally excellent.
Would these problems cause me to choose another hotel if I had it to do over again? Honestly, it's hard to say. Existing separately perhaps not. But taken together during the same stay it might be difficult to want to return. Again, to be fair, this is a very good hotel with some real virtues, including a generally warm and welcoming staff. Unfortunately, there were also some real problems during our stay.
- Official Description (provided by the hotel):
- Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate retreat that beautifully captures the region's history while offering every modern luxury. Located close by Angkor Wat, Angkor Thom and Tonle Sap Lake, it's an ideal base to explore the wonders of the region. Siem Reap's lively markets, galleries and thriving restaurant and bar scene are just steps away. Local elegance and stylish luxury are the hallmarks of the hotel's rooms and suites, furnished with traditional hardwoods and bamboo and exquisitely decorated in soft cottons and jewel-toned silks. At Circle restaurant, enjoy a unique gastronomic experience of International and Khmer cuisine or enjoy more relaxed fare at Ember. The Martini Lounge is a relaxed cocktail lounge with impressive views of the gardens. A tropical oasis-like large swimming pool is at the heart of the hotel and is complimented by the tranquil Kong Kea Spa. The hotel also benefits from a fitness centre, two boutiques, a tour desk and complimentary daily activities such as a monk blessing or shopping tour. ... more less
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- Also Known As:
- La Residence d`Angkor By Orient-Express Hotel Siem Reap