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“Lovely hotel, but noisy pool construction”

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Belmond La Residence d'Angkor
Ranked #42 of 361 Hotels in Siem Reap
Certificate of Excellence
Reviewed 25 July 2014 via mobile

La Residence is a lovely hotel 10 mins walk from Pub St. Room nicely appointed with small balcony and 1 chair. Staff all really friendly and worked hard to help and provide excellent service. I also wasn't aware there would be pool construction and a jackhammer operating at some times. While this did destroy the peace, the staff did ask me a couple of times if I wanted the construction stopped while I was at the pool. The food was expensive, which I expected, but good and not fantastic given the price.

  • Stayed: July 2014
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Thank julieeballantyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gm-Angkor, Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 13 August 2014

Dear Mrs Ballantyne,

Once again, thank you for taking the time to send us your feedback. The work on our pool has paid off and today we have opened up the first part of the pool, it looks spectacular! I would be pleased to welcome you again so you can experience the difference first hand. As well, we are all very excited that our new executive chef is arriving on the 1st of September. We are positive that his new Mexican influences will raise the quality of our F&B offerings to a level where you may expect them to be.

all the best and hope to be able to welcome you back again!

Thomas Moons
Resident Manager

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387 - 393 of 1,399 reviews

Reviewed 25 July 2014

The hotel structure; rooms; location and staff are just wonderful.

Hotel: The hotel lobby, bars, rooms and walkways are something to see. Everything is done in wood, its simple and magnificent. Fresh floors and tasteful decorating make you feel instantly welcome.

The bar is open concept --- covered back in time. It is simple and wonderful elegance. You feel the evening Cambodian air --- which is much cooler. Try their infused rice wines they are a delight.

Food -- get your breakfast included. Its a great selection and food throughout the day is equally as good. Diverse selection of local foods and more western choices if you wish. They also open at 5 ov530 for early excursions; or will pack a picnic for you at no charge.

Ground/Location --- this is a perfect spot to go to local market (walk \/$2 yuk-yuk ride). Its also very close to the temples. The grounds are wonderful --- the gardens and pool area make you feel like you are far away from the town; but you are not.

The rooms are well appointed and kept. They are a great size. They need to work on double sink concept. Thats my only suggested improvement.

Gift shop --- remarkable. You will find Siem Reap one of the last places to buy atrisian product unique to the area at affordable prices. Jewellery and sceptres (bronze/wood). The hotel works with local artists and displays some fanatsic pieces. They also include shipping to north america in the pricing.

Service --- the people that host you here are wonderful. As are the people of Cambodia period. The folks at the hotel are true professions; four seasons if not better standard and delivery. I cannot thank them enough for making our stay so wonderful.




  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

The La Residence was a disappointment. We were not informed about the pool construction that went from 7:30am to 5pm every day of our stay; the drilling, jackhammer and half filled pool, not cool. We were never notified but this would have influenced our choice to stay. Tour and excursion prices were 4 times the local prevailing prices. Room furnishings where OK but substandard for 5-star property; sink facet was to small for the sink size, shower ran hot and cold while taking one -scalding and freezing, coffee downright undrinkable, balcony was too small and only had one chair. Breakfast was weak, dinner and lunch menu uninteresting (didn't use). On the other hand the property was beautifully appointed with fine gardens and very nice spa. The staff was attentive and the new manager Thomas was very engaged and only recently arrived (I wanted to share this with him but never saw him again before our departure). Perhaps with time he can make some adjustments. I won't be using Belmond properties again.

  • Stayed: July 2014, travelled as a couple
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Thank Mlsully61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gm-Angkor, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 28 July 2014

Dear Misully61,

We regret to read that your vacation with us did not meet your expectations. Indeed our pool has undergone emergency works and were decided upon considerably after the time of your reservation. Whilst the noisy parts have ceased, we are sorry that we did not inform you prior to your arrival. Your comments on our F&B offerings and structural furnishings are well noted and are actually being attended to in these next months. I regret to read that this incidence has marred your impressions of Belmond so much so that you will not use any of our sister properties. I do fervently hope, if your future voyages take you to countries where we are represented, that you may give these stunning properties a chance at a first impression.

Respectfully yours,
Carla Petzold-Beck
General Manager

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Reviewed 20 July 2014

We spend quite some time to select our hotel for our 4 days trip to Angkor.
At the end we selected the Belmond previously the pansea because of the nice room and the location.
Overall we had a very good performance, the staff is unbelievable, friendly and always very keen to help.
The management is always around ready to help. The late check out is not common and was highly appreciated after a day under the rain.
What prevent the review to be excellent was the maintenance work at the pool during the day (not a problem if you spend your day visiting) but a nuisance if you plan to relax by the pool during the day. Also i believe the menu at Circle could offer more choice and more premium dining experience.
In term of value for money i believe it was very good return on our investment

Room Tip: The pool room has a fantastic bath tub.
  • Stayed: July 2014, travelled with family
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2  Thank marcnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

I stayed at this hotel recently and was very, very impressed. The overall hotel is just beautiful but my room was one of the most elegant and tastefully decorated I have ever been in. When I show pictures of my trip, I include a couple of shots of the room itself. The staff was wonderful. Special mention needs to be made of the Spa. I travel extensively and have had massages all over the world. The one I had here ranks in the very top. There are cheaper hotels, but for a brief visit to Angkor, it was a real treat.

  • Stayed: June 2014, travelled solo
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3  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

My wife and I just had a great stay for 3 days at La Residence. The location is wonderful. The room was big and comfortable, the breakfast delicious, the food at the restaurant excellent and the service and the staff imppecable, friendly and very professional.
Also, we had a relaxing massage in the Spa that was very good.
Thank you!

  • Stayed: July 2014, travelled as a couple
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3  Thank sebipla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

We stayed as a family in La Residence d'Angkor for a week of sight seeing in Siem Reap and loved it!
The hotel is well located and calm, the staff are all charming but not over whelming.
Nothing is a problem here and the tours that were organised were perfect for a family with a young child.
The Martini bar is great for an evening drink before dinner and, whatever the restaurant we chose, the food and service were impeccable.
All in all a wonderful experience with a "home from home" feel to it.
Highly recommended.

  • Stayed: March 2014, travelled with family
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2  Thank mlawrence75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond La Residence d'Angkor

Address: River Road, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Siem Reap
#18 Romantic Hotel in Siem Reap
#19 Family Hotel in Siem Reap
#33 Luxury Hotel in Siem Reap
#36 Spa Hotel in Siem Reap
Price Range: £80 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond La Residence d'Angkor 5*
Number of rooms: 59
Official Description (provided by the hotel):
Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate retreat that beautifully captures the region's history while offering every modern luxury. Located close by Angkor Wat, Angkor Thom and Tonle Sap Lake, it's an ideal base to explore the wonders of the region. Siem Reap's lively markets, galleries and thriving restaurant and bar scene are just steps away. Local elegance and stylish luxury are the hallmarks of the hotel's rooms and suites, furnished with traditional hardwoods and bamboo and exquisitely decorated in soft cottons and jewel-toned silks. At Circle restaurant, enjoy a unique gastronomic experience of International and Khmer cuisine or enjoy more relaxed fare at Ember. The Martini Lounge is a relaxed cocktail lounge with impressive views of the gardens. A tropical oasis-like large swimming pool is at the heart of the hotel and is complimented by the tranquil Kong Kea Spa. The hotel also benefits from a fitness centre, two boutiques, a tour desk and complimentary daily activities such as a monk blessing or shopping tour. ... more   less 
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Also Known As:
La Residence d`Angkor By Orient-Express Hotel Siem Reap

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