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“Great service but hard beds”

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Belmond La Residence d'Angkor
Ranked #44 of 356 Hotels in Siem Reap
Certificate of Excellence
San Francisco
Level 5 Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great service but hard beds”
Reviewed 9 March 2011

Pros- Very service oriented staff who remembers your name and speaks english very well. Great big pool. Close to night market. Costs $1-2dollars for tuk tuk. Great spa with calming environment and affordable.

Cons- Mosquitoes in room(not sure if it is avoidable tho). Hardest bed I have every slept in my life. Its like sleeping on the floor. Had to ask for extra padding the following night. Only one sink. Bathroom abit dated. Water splashes onto the floor when taking a shower as there is no partition. Meal at the hotel leaves alot to be desired. Definitely go for the pool view as the river view is more like a busy street view with people able to look inside your room from the outside.

Maybe 5 star for Siem Reap standards but not by American standards. Overall a pleasant stay as the friendly staff and warm hospitality of the Cambodian people won me over.

  • Stayed March 2011, travelled as a couple
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Helpful?
Thank dandan76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (297)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level 5 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 March 2011

Having stayed at La Residence in 2009, I stayed here again in Jan 2011. I previously stayed at Raffles but prefer La Residence. The hotel is built of wood and easy on the eye red siem reap stone. It is exceptionally clean and serene, which makes a big difference: the minute you walk through the doors from the hustle and bustle of Siem Reap traffic, you dont want to leave. but you should - Angkor, la!

We had two rooms: 53 and 52. They were just the standard rooms but were incredibly well equipped: see my photos. I forgot to take a pic of the iPod player, but they were JBLs !

Every single member of staff is very helpful and courteous.

  • Stayed January 2011, travelled as a couple
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Helpful?
Thank sergpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Queensland
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 March 2011

There are a few luxury hotel choices in SR and we had a look at most of them. However the one that stands out is the Orient Express-run La Residence d'Angkor, too large to be truly called a boutique hotel but because of the low-rise layout, a very warm and intimate setting.
Apart from the generous and comfortable rooms, the tropical pool surrounds and the abundant works of art , the main feature for us was the service. Staff have been carefully chosen and trained to interact with guests and nothing is too much trouble. When we mentioned that we'd like freshly squeezed pineapple juice before an early morning departure, our waiter [who was not due to start until 6am] got up early to ensure that we got our juice at 5.30am! This was typical of the service standards at this property. Highly recommended.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
Thank phearless phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymarket, Virginia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2011

We must agree with comments made by previous guests. We were upgraded upon arrival to one of the large interior rooms on the ground level that overlooked the pool, but we found the room in dire need of updating, in particular the bathroom. It was not well designed and did not take advantage of the space. Guests would be better served with a modern bathtub/shower and two separate sinks. Also the quality of the linens, towels and bathrobes was not up to the standard that one should expect of the Orient Express. We had the opportunity to visit friends who were staying at the Raffles and were most impressed with the renovations that had been made since our stay there many years before. We must admit that we regretted that we did not return to the Raffles.

But, as mentioned by previous guests, we found the staff were genuinely pleasant, welcoming and eager to please. The food and service at both the outdoor restaurant and the main restaurant was very good though the staff would benefit from further English language training.

As we had previously visited Siem Reap, we did not need a tour guide and instead hired a driver who we would highly recommend. Sokphal Roath (yamadaphal@hotmail.com) speaks English very well, is knowledgeable and punctual.

  • Stayed January 2011, travelled as a couple
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Helpful?
3 Thank Girasole_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 1 March 2011

Could not fault this hotel. The decor is sublime - you feel as though you are on the beach rather than in the middle of a town. Good location for shops and restaurants. Staff friendly and efficient. Superb restaurant.

  • Stayed February 2011, travelled as a couple
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Helpful?
Thank FeeS_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 28 February 2011

Beautiful rooms as was the hotel in general, great pool, spa etc. Hotel is very well positioned within Siem Reap.
Staff were very helpful and courteous.
Thoroughly enjoyed our stay and would definetly reccomend it.

  • Stayed February 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marseille
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 27 February 2011

Nothing to add with all the other comments ; this hotel is really a very good choice to visit Angkor.
I just want to add the the hotel found us a very nice guide to visit Angkor.
He was English spoken.
Eventhough he came from a poor family, he never asked us to go in that shop or that restaurant in order to get some tips.
He respected so much our choices (we wanted to visit only the main sites of Angkor) and never forced us to visit anything we did not want to visit.
At the end of the visit, he just asked us to write some words about him on TripAdvisor (what I am doing with some delay ... sorry my friend) ; and we decided with my wife to give him a huge tip !!!

  • Stayed June 2010, travelled as a couple
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Helpful?
Thank jojo1969Marseille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond La Residence d'Angkor

Property: Belmond La Residence d'Angkor
Address: River Road, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Siem Reap
#18 Romantic Hotel in Siem Reap
#19 Family Hotel in Siem Reap
#35 Luxury Hotel in Siem Reap
#38 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Belmond La Residence d'Angkor 5*
Number of rooms: 59
Official Description (provided by the hotel):
Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate retreat that beautifully captures the region's history while offering every modern luxury. Located close by Angkor Wat, Angkor Thom and Tonle Sap Lake, it's an ideal base to explore the wonders of the region. Siem Reap's lively markets, galleries and thriving restaurant and bar scene are just steps away. Local elegance and stylish luxury are the hallmarks of the hotel's rooms and suites, furnished with traditional hardwoods and bamboo and exquisitely decorated in soft cottons and jewel-toned silks. At Circle restaurant, enjoy a unique gastronomic experience of International and Khmer cuisine or enjoy more relaxed fare at Ember. The Martini Lounge is a relaxed cocktail lounge with impressive views of the gardens. A tropical oasis-like large swimming pool is at the heart of the hotel and is complimented by the tranquil Kong Kea Spa. The hotel also benefits from a fitness centre, two boutiques, a tour desk and complimentary daily activities such as a monk blessing or shopping tour. ... more   less 
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Also Known As:
La Residence d`Angkor By Orient-Express Hotel Siem Reap

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