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“Rude staff, expensive food, far from the city center”

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Smiley's Guesthouse
Ranked #373 of 489 Siem Reap B&B and Inns
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Rude staff, expensive food, far from the city center”
Reviewed 19 February 2014

I had to stay and eat at Smiley's because I was sick with stomach problems. Even though I would ask for the most basic kinds of food, such as chicken soup or steamed chicken with rice, they would not give me a discount and charge me the regular price ($4). They have this system where your have to write anything you order in a notebook - one member of staff, a man in his late 30's, often harshly reminded me to do so as soon as I took something from the fridge. They say Cambodians are nice; I guess this is an exception.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lemaitr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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English first
Vienna, Austria
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 February 2014

We had a basic room with a small bed on the ground floor which was quite small and felt crammed.Albeit it was clean we only stayed on night as it was quite loud due to other mostly younger very noisy backpackers coming home early in the morning.The room was also too small for us.If you stay one night it is ok but I would not recommend to stay longer or if so take a more expensive room on the upper floors.

  • Stayed January 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Philia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Siem Reap hotels

Bangkok, Thailand
2 reviews
Reviewed 15 February 2014

On arrival we were told of a problem with our booked room. We were given access to another room to shower and change while another room was prepared. After we went out for a meal our luggage was moved to the new room. Staff were friendly and helpful. The guesthouse and room were clean and tidy. I think I got value for money and would stay there again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 January 2014

I've been living in Asia for the past 4 years or so, and I've done my fair bit of traveling around SE Asia while staying in cheap hotels and guesthouses. But Smiley's takes the cake for being the worst place I've stayed.

It's out of the way from the city center. So, you'll be hiring a Tuk tuk or motorbike anytime you want to go to pub street of the night markets. It's down a dark alley with several shady men who are either pimps or body guards for several prostitutes who are standing right in front of the guesthouse. If you're alone, be careful.

The staff are also very rude. When I checked in I asked for an air conditioned room, but it wasn't working. As I was only staying for the day I didn't mention it to the front desk until I was checking out the next morning. When I asked for a reduced price because of the no air conditioning, they said "No, you asked for no air conditioning." It was a lie because they were asking me to pay for the air conditioned price. I told them they were wrong, and they accused me of lying because "It's so cold now. No one asks for air conditioning." Their definition of "cold" is 28 degrees C (83 F) during the day.

They cheated me out of the prince for the cheaper room. They also started yelling when I told them they were wrong and that I would be leaving a poor review on trip advisor.

So, in short, skip Smiley's guesthouse. There's plenty of other better options for guesthouses in Siem Reap. There's a reason all the most recent reviews for Smiley's have been poor.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank expatluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bath
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 January 2014

This was the most digusting place I stayed at in SE Asia so far, I will spare you the details but believe me when I say disgusting. When I asked the staff to clean the bathroom (as it looked like it hadn't been cleaned in a while) they only cleaned the floor eventhough I specifically told them what needed cleaning (which did not incl the floor). The rooms are very old and dedperately need refurbishing.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karlijn02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nakhon Pathom, Thailand
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 April 2013

The staff was rude to us upon arrival. We had arranged our room in advance at a set price and when we arrived they acted like we were crazy. We also had a horrible experience with the tuk tuk driver. DO NOT USE THE HOSTELS DRIVER!! There are much kinder and more reasonable drivers on the street. The driver at the hostel told us that he couldn't fit us all in one tuk tuk because of a law against foreigners in Cambodia and tried to rip us off for a day trip to Angkor Wat. He was very unpleasant. The food at the hostel is overpriced and takes a long time to prepare. There are definitely better options in Siam Reap for backpackers, this wouldn't be my first choice if I was to return..

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Shannon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phnom Penh, Cambodia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2013

When I first went to Smiley's (some thee years ago) it was a very different place than it is today.
Instead of being greeted with a friendly smile etc you are now met by a very surly/aggressive female receptionist.
The rooms with their leaking sinks still remain. However, the price has increased considerably. On my last visit I was offered a box fan room without tv for 10 dollars.
The dogs are still a problem as is the cockerel.
The food, while always being mediocre has hit rock bottom.
This downward trend seems to stem from two things. Firstly, the ( Mr Smiley him.self) having passed away and secondly, the opening of the Smiley hotel in Phnom Penh which, I assume their better staff went to.
It is a real shame about this place. It used to be a real nice hide away.
There are much nicer, cheaper and accessible rooms in town.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smiley's Guesthouse

Property: Smiley's Guesthouse
Address: 21 Boulevard Sivatha | Krom 1, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Hotel Style:
Ranked #373 of 489 B&Bs / Inns in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 27
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Also Known As:
Smiley`s Guesthouse Hotel Siem Reap

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