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“A little gem!”
Review of Maison Polanka

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Maison Polanka
Ranked #77 of 361 Hotels in Siem Reap
Certificate of Excellence
Reviewed 17 April 2014

I'm not very good at writing reviews so I'm just going to go ahead and tell you what makes this hotel so special. Background: We were the only people in the hotel during the Khmer new year and stayed 3 nights in the Green Room. There were probably only 10 staff working at the time as most were on holiday. Cambodians have a week off for their new year.

Room: Lovely - It's been decorated with a uniquely personal touch and felt like we were staying in a home rather than a hotel room. The bed and pillows were very comfortable and the room was huge. Also large was our private balcony/deck which overlooks the pool. It's well shaded too. The bathroom was also gorgeous and had everything we needed.

Staff: Staff are all lovely and helpful, especially with local knowledge. We'd have liked to have met the owner Nathalie but I don't think she was there the same time we were. Their English skills were also excellent.

Food: To put it bluntly: fantastic. We had the continental breakfast all three mornings which was simple yet delicious at the same time. A great way to start the day. Service was quick too. Their lunch and dinner menu are also excellent, especially for such a small hotel!

Grounds: BEAUTIFUL gardens surround the two houses here. They are so well laid out and are superbly looked after. Flowering bushes, plants, tall palm trees, everything. The pool is huge and also well maintained. We didn't notice any maintenance issues either: no stains on fabrics, no marks on the walls, no chips in the pool etc etc. I always look out for these things as the less there are, the better the hotel seems to be overall. (shows that someone cares about the services they're providing.) Every area of the hotel seems to have been lovingly designed. Beautiful ornaments, decorative objects, and art are everywhere giving a personal feel to your surroundings.

Room for improvement: We though maybe staff were a little too meddlesome when it came to our tours of Siem Reap. We felt a little pressurized into changing it according to the numerous suggestions that were made. it turned out in the end that our original tour itinerary worked fine and that we didn't need their help at all really. It made us feel like they thought we had no idea what we were doing when in actual fact I spent hours and hours researching the best tour guides and itineraries. We also felt that were a bit of a burden to them given the fact it was their new year - we booked a car to the airport but later in the day were told we couldn't get one from them. They also asked if our lunch could be moved to an earlier time to accommodate staff. Forgive me but I think staff are there to accommodate guests, not the other way round, especially if we are paying full price to stay there. That said, this didn't really affect our stay at all as we are easygoing people and we would come back in a heartbeat. There was also continuous loud music from the surrounding areas given the New Year festivities. It made sleeping difficult but we appreciate that this isn't under the hotel's control. This didn't really affect our stay either as at the end of a full day of templing we were too tired to care! There are a lot of other buildings and homes surrounding the hotel so keep in mind it's not remote by any means so there's likely to be ambient noise all through the year. How loud this is, I don't know.

We will definitely come back to Siem Reap at some point to see more of the less popular temples and Maison Polanka will most certainly be the place we stay at. Highly recommended if you want to have a unique experience.

Recommended schedule: 6 am wake up, 6.30 breakfast. Private guide with driver and car with AC picks you up at 7, templing until 12/1 pm, lunch at the hotel, relaxing the whole day, dinner either in town (hotel can call a tuktuk for you) or at their restaurant by the pool, then sleep by 9pm. This was THE perfect day for us as we felt we got to appreciate both the ancient temples around Siem Reap, the beautiful hotel and its pool/grounds, and the town itself. DO DO DO get a private tourguide with car + AC - ours took us to the temples when they were less busy and we even had Preah Ko to ourselves. Also if you're interested in photography, tell them and they'll point out some nice shots for you. p.s. The car is useful as some of the temples are a ways out of the town. Also it's always super hot there so the AC doesn't hurt either ;)

You should be able to message me if you have any questions!

Room Tip: We stayed in the green room which is huge and has a balcony about the same size as the room itself...
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  • Stayed: April 2014, travelled as a couple
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8  Thank kovsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 March 2014

If you like staying in a private luxuriously villa ,set in a wonderful tranquil garden ,but with the town on your doorstep,served by 22 staff servicing your every need with care and great humour...then this place is for you. !! We had a stunning few days here looked after by Chan and her team. Sublime !Delicious food ,but also offering wonderful personal advice on top restaurants and the best shops as well as providing great guides for Ankor Wat expeditions!

Room Tip: Go for green room or Khymer house.they are worth the extra.
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  • Stayed: March 2014, travelled as a couple
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6  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

This little boutique hotel, which while centrally located, is a little difficult to find as it is off a non-touristy dirt road. It is a beautiful hotel, decorated simply but with lots of taste and refinement. I was in Siem Reap with my Mom for a wedding and we stayed at Maison Polanka for 4 nights. We were absolutely enthralled with our stay! The hotel grounds were lush and green and after of day out sightseeing, when we returned, we really felt cocooned from the frantic bustle of the city.

We stayed in the Khmer House which is a traditional Cambodian wooden house on stilts that the hotel owners dismantled from the province side and rebuilt on the grounds of the hotel. The room was quite spacious an tastefully decorated with beautiful Khmer art, photos, and colonial furniture. The beds were very comfortable and I loved the breeze of the ceiling fans! We had most of our meals at the hotel. The Cambodian cuisine, was excellent, fresh, and very authentic (I lived in SE Asia for 4 years). The samosas and fried battered shrimp with ground pepper and lime sauce which were absolutely to die for!

Overall, a Maison Polanka is a great address for those seeking understated refinement, relaxation, and excellent Cambodian cuisine. The owners gave us super advice for visits, temple excusions, and shopping - thanks to them and their attentive staff, our short stay in Siem Reap was just perfect! I'm really look forward to being back.

Room Tip: The Khmer house is located right in the middle of the garden. It is secluded from the other rooms...
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  • Stayed: January 2014, travelled with family
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6  Thank Liv O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

Sometimes places should remain secret and thanks god !
Maison Polanka is not yet in the guide books! We were happy to book the Green room only 2 weeks in advance. As mentioned in the reviews , the small details are everywhere and this is the real luxury for us.
Being welcome at the airport by the manager, Ms Chan is a treat and already an introduction to your experience. The service is discreet but always around. We discovered that Khmer food was so tasteful and had it throughout our stay ( try the fish soup with fresh vegetable and rice noodles!).
You can trust them also to recommend local restaurants, boutiques and temples visits. We did a lot in 4 days because it was so well planned and will definitely be back.

  • Stayed: February 2014, travelled as a couple
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6  Thank Frederique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

We had the chance to spend an entire week at Maison Polanka during the CNY break in February, with our 2 years and a half daughter, and our stay was far beyond what we expected...
This place is magic: it offers a real privacy in an amazing lush environment. Every rooms, as we had the chance to see all of them, are tastefully decorated while remaining sober. The Khmer house is a state of the art.
The wonderful staff make you feel like home. Although they provide an excellent authentic Cambodian food, Nathalie, the owner, asked about our tastes and make new menus according to our preferences... A must..
Our daughter felt immediately at home, running through the garden, doing the housekeeping (;-)), cooking with the kitchen staff...
The location is just perfect: far enough from the crowed Siem reap, but still 10 min by tuk yuk from the city center, and close to most of the temples.
Nathalie's advices are priceless. She knows the place better than anyone else...
We are already looking forward for our next stay in Siem reap... at Maison Polanka of course.. somewhere over the rainbow...

  • Stayed: February 2014, travelled with family
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5  Thank AlexandraC23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

i found here all what i was looking for : a quiet place and different from all hotels but in a good location. I was looking for privacy, luxury, beauty, dream, comfort, and attention.
That's funny, i was reading a poem by Baudelaire called :"l'invitation au voyage" i quote : "là, tout n'est qu'ordre et beauté, luxe, calme et volupté". i found it in Maison Polanka. On the river side of siem reap, among certainly more than hundred hotels, i found this amazing property with this huge and lush garden making me feel unique.
i had the green room, in the traditional main house, with a big terrace facing the ppol. I felt in another world, i found comfort with the bedding, luxury in all little details, the simple but refined restaurant, the exclusivity of the swimming pool, and this unique feeling of being home. this is more than a hotel... tank you !

Room Tip: The green room is exceptional, however there were some guests in the Khmer house, which aseems to ne...
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  • Stayed: March 2014, travelled solo
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5  Thank cecile h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

I came in this lovely hotel located in a beautiful garden created by the owners. Besides the beauty of the place it is also a very special charming hotel. Human, full of thousands of little details made for you , dedicated to you, you feel happy, calm and peaceful. When you go oustide even when you have seen all the beauties around you (the temples!!!) you just want to come back very quickly to Polanka and meditate about the luck you have to be here. Thank you all the charming people who helped to make my stay so wnderful.

  • Stayed: February 2014, travelled solo
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5  Thank ursule p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maison Polanka

Address: Upper East River Road, North of Wat Polanka, Siem Reap 93060, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #77 of 361 Hotels in Siem Reap
Price Range: £93 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maison Polanka 4*
Number of rooms: 5
Official Description (provided by the hotel):
Maison Polanka is a collection of unique Cambodian houses offering hotel services in spacious tropical gardens. Set in the sprawling grounds of a family estate, the property hosts 5 luxury suites & rooms.Nestled in the heart of a local riverside village, close to the temples and the old market, Maison Polanka is a private Cambodian residence that will provide your stay in Ankgor with luxury and authenticity. ... more   less 
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