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“Good value, great staff.”
Review of Mom's Guesthouse

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Mom's Guesthouse
Ranked #164 of 495 Siem Reap B&B and Inns
Redruth, United Kingdom
Level 5 Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good value, great staff.”
Reviewed 26 November 2013

Really enjoyed staying here, Mr Chaay was really nice and so were the rest of the staff. Lovely rooms and a nice pool. Not too far from the center of town. I would recomment arranging the Angkor tours through them, ask for Sinath or Tun if available, they were really knowledgeable and really nice people. Highly recommend this place.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Dublin, Ireland
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2013

Great value. The staff are really nice and speak very good English. You can get a room cheaper if you choose not to use the pool or have breakfast. The pool then costs $3 per day if you want to use it. Good location as well.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank De D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 October 2013

You get what you pay for. Simple but clean rooms. The owner, Mr. Chhay, is really nice and accommodating. Not sure if I can say the same for his mom and his wife.

The place is close to Pub Street and the Night Market. You can walk or take a tuktuk.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathsaywhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manila
1 review
Reviewed 12 October 2013

We stayed at mom’s guesthouse for 4 days. Mr. Chhay, the owner was the one who waited for us in the airport. He was so kind and always smiling. He’s always willing to help and even offered to lend us his money when we weren’t able to go to money changer. The breakfast served was toast, egg omelette, butter and jam, platter of fresh fruits with a choice of orange juice, coffee or tea. The bread and omelette were good but I hope they could have a variety on their free breakfast meal. Their room was big enough for us and it has safe where you can keep all your important stuff. They also have fast wifi connection and clean pool. The location of the guesthouse was good because it was very near the market place and pubstreet unlike the other hotels.
We enjoyed our stay a Siem Reap also because of Mr. Chhay’s hospitality by helping us with our tour. We also met the daughters of Mr. Chhay who are very charming.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kayem m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Town
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 October 2013

We stayed for a couple of days in a 20 USD room which had a AC, flat-LCD TV, fridge, hot water and a bathtub (which could not be used). Breakfast was included and so was the pool.

The pool was the only reason we stayed more than one night.

Breakfast was a joke for that price-range and when we asked for more bread we were refused (the excuse was, that they were out of bread, which was probably not true and the bakery was right next door).

Another problem was the staff:

- the only nice guy was the owner who was always smiling and kind
- all the other staff were exceptionally unfriendly and sometimes rude (refusing fresh towels, until we insisted for 5 times that our old ones haven't been changed)
- the reception is almost always empty and so is the restaurant (even during breakfast times)

Was the overall experience bad?
- No, so we stayed 5 days, because of the pool.

Would I go back there?
- No.

Room Tip: Choose a room higher up, because of the noise from the street and don't choose one facing the po...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiang Mai, Thailand
Level 6 Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 21 August 2013

double room was clean, and big enough for two people.
Bathroom was quite good also.
What i hated about this guesthouse was that whenever i went out or in, there were no staff on reception or around anywhere - anyone from the street can easily walk in, grab whatever key they want and let themselves into your room !
The morning that we checked out we searched for a staff member to checkout and then proceeded to get a tuk tuk to the airport, the lady from the guesthouse came outside yelling at our tuk tuk driver and at us about using their tuk tuk (who wasnt even there at the time, and we were running late so this held us up even further!)
This was my second time to siem reap, and giving that this guesthouse is not a good location, and has no security or customer service, i would not stay here again, there are a lot better options to choose from .

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasmine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

Mr. Chhay was very accomodating. We arrived in Siem Reap almost midnight and Raffy, our tuktuk driver was already waiting for us at the airport. also, it was Mr. Chhay himself who welcomed us.

Our room was big enough for 3 people especially the beds. Breakfast served was toast, butter, jam, platter of fresh fruits, and milk.

Our stay in Siem Reap was so much fun because of Mr. Chhay's hospitality. He helped us in all our tours and even booked our trip to Phnom Penh via Mekong Express.

Also, the pool is a major major plus points.

Stayed July 2013, travelled with friends
Helpful?
Thank Jean O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mom's Guesthouse

Property: Mom's Guesthouse
Address: #0099 Wat Bo Street, Siem Reap 855, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #164 of 495 B&Bs / Inns in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mom's Guesthouse 3*
Number of rooms: 30
Official Description (provided by the hotel):
Amidst the region of the secret history of the temples of Angkor, Mom's Guesthouse is one of the few best family-run guesthouses currently operational in Siem Reap, Kingdom of Cambodia. Mom’s Guesthouse opened in 1992. It initially started with 15 Khmer traditional wooden rooms. Thanks to our hospitality and excellent service, Mom’s Guest House has become very popular for both local and international tourists. Our business is progressively growing. By early 2004, we were able to replace our wooden guesthouse with a brick building of 30 luxury rooms and March 2010 we built swimming pool. ... more   less 
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Also Known As:
Mom`s Guesthouse Hotel Siem Reap

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