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“Fantastic hotel, super friendly staff and great tour to Angkor”

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Memoire d' Angkor Boutique Hotel
Ranked #49 of 342 Hotels in Siem Reap
Braunschweig, Germany
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic hotel, super friendly staff and great tour to Angkor”
Reviewed 28 October 2013

We stayed in the Memoire at the end of October and had a great time. The staff was totally friendly and helfpul. We booked a trip to Angkor through them and had Mr. Phon Nak as our tour guide. He was really great - showed us all the important temples at times where nobody was there. THANK YOU SO MUCH!!!!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markus G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (394)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Bairnsdale, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 October 2013

My wife and I stayed at the memoire hotel in June and had a wonderful time, room exceeded our expectations and the service all round was great, from the airport pick-up and drop off and meeting the staff who we booked through directly by phone from Australia Sokun an Samlei made our trip truly memorable and the cooking class with Chef Lay Linh was a highlight.
Add Angkor Wat to this and the all round friendly nature of the locals and you will not be disappointed.

Room Tip: Just speak to Samlei she will do her best to give you a good room
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank Iain B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint-Charles-Borromee, Canada
2 reviews
Reviewed 27 October 2013

We were so pleased of the very warm welcome from the staff...
Very nice room, large pool, very good breakfast buffet...mini bar, laundry for free...
Can't ask for more...Everybody at this hotel care about you, and of course always with a very nice smile...If we ever return to Siem Reap be sure this will be our hotel again...
Many thanks to all...we keep best souvenirs...

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodinville, Washington, United States
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2013

Outstanding hotel staff. Appreciated General Manager, Sokun SET's personal attention. Our meals were unavailable the first night due to rain interrupting the hotel's grocery shopping. He made sure everything was available the second night and was truly kind and helpful our entire stay. Asst Manager (Chanthy) and airport shuttle driver (Sophaap [spelling?]) were also very nice to us. I would like to recommend tuk-tuk driver #1 (Chan Rith) to anyone staying at the hotel. He shared his considerable knowledge and interesting facts as he took us around to the temples. Chan Rith also negotiated reduced prices for things we bought. Overall, we would stay at Memoire d' Angkor again.

Room Tip: One caution is to get a room the view of which is the alley. While our suite was spacious and comfor...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater London, United Kingdom
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 October 2013 via mobile

We were collected at the airport by Samlei Hap and a member of her team!

Both very courteous and gracious! Darren & I, love those little touches of being offered a wet towel and drink to freshen up and quench that thirst following a flight!

Upon arrival we were greeted by more wonderful staff and were given a most delicious welcome drink and then told about all the amenities available to us!

We could not believe we were offered free laundry as part of our stay and additionally free mini bar!

Our room was perfect too but the only problem/s was damp on the wall (which we believe will be treated now we've left and the shower, which wet the entire floor) we hope the hotel might consider changing their drainage point in the future! Also the cabinet under the sink is wasted space and could be utilised as shelving for towels and toiletry bags etc

Samlei organised our excursions for us and we were amazed that this was quite cheap considering. It further fitted into exactly how we wanted to spend our time!
We both were amazed by the visits to the temples (out of this world) and to the wonderful and humbling experience of Kulen Mountain! Everything was perfect from a good driver, especially for negotiating the arduous roads leading up to Kulen Mountain and our fabulous guide who was most knowledgable but a pleasant but also witty guide!

Breakfast was good and the staff team were always on hand to assist and meet everyone's needs! Also the team managing the pool where great too! But having said this everyone who worked at this fabulous hotel went far beyond their duties!

The gym was great too and for a small hotel it had all the equipment you required, plus a sauna too!

The recommendation of saying out at The Sugar Palm - another recommendation by Samlei was great and we would both recommend Nest too and they do marvelous cocktails (2for1)

Samlei also took time to explain that she would not be around of our day of departure and thanked of us for staying their and wished us a safe and enjoyable trip!

Although I noted a couple of problems with the hotel, I/we cannot fault this hotel and we want to thank each and all of the staff team for their fantastic hospitality as this truly made our stay memorable!

For those looking for a perfect hotel that can meet the needs of every type of traveller! Please look no further than here, Mémoire d'Angkor Boutique Hotel it has everything to offer!
You will not be disappointed & will come away with happy smiles!

Thank you again Samlei

Stayed October 2013, travelled as a couple
Helpful?
Thank Nero_1529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 October 2013

With a very good room rate plus lots of value-added service--free 2-way airport transfer, free laundry, free mini-bar, free buffet breakfast, personalized service from the manager, Phally, and his staff, upgrade to a family suite with 2 bathrooms--this boutique hotel offered very good value.

The family suite we were in was very comfortable with 2 bathrooms, and their buffet breakfast offered a fairly good spread to address guests with Asian or Western taste. We liked the noodle station with DIY toppings, the egg station and the freshly-made pineapple/watermelon shake daily.

Location was very central. The road they were on, Sivatha Road, is a major road and quite long, but they were located in a good section. There's a clean, well-stocked Angkor Market grocery a few doors away--you can find basic OTC meds here and a small deli where you can order deli sandwiches (pastrami, grilled cheese, etc). Pub Street/Old Market can be reached thru a 15-min walk along the same road, but we found tuk-tuks offering us USD1/tuktuk one-way.

We did experience some hiccups and when asked of our feedback, we shared them. Our room had intermittent WIFI connection. We needed to access emails and check on the places we're visiting so it's a bit troublesome to switch to one of the other hotel connections when the connection weakens. Secondly, the thermostat of one of our room's airconditioners was not working properly for the first few nights so engineering had to come to our room a couple of times. This was eventually resolved. On the upside, the hotel was very quick to respond to our concerns and any requests.

There were some other minor things we pointed out that I feel when fixed, would upgrade the hotel's image and impression significantly.. little things such as replacing the missing towel hooks in the bathrooms, doing some repainting touch-ups, repair the curtain rod as the ends were a bit bent so it was hard to pull the curtains, perhaps have a more rigid pre-arrival room check procedure / a more rigid cleaning and maintenance checklist. (It was clean, but could be cleaner in certain areas.) I appreciate that the hotel is trying to improve so I was happy to share what I have observed in other hotels to Phally when I saw he was sincerely interested in our feedback.

All in all, we still had a good stay here and wouldn't mind going back. While it won't compare to a 5-star hotel in whole, its service level and value-added offering make it worthwhile to stay here.

Some tips: (1) There's a lovely wooden screen carving that opens up the bathtub to the room but this screen does not offer much privacy nor does it have any glass to block the aircon draft from going into the bathroom. People sensitive to drafts may want to turn the airconditioner off first. (2) Try the cooking class of their Head Chef, Mr. Lay--I chose his red chicken curry and the flavor was excellent! He'll also bring you to the market and show you around.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gyomro, Hungary
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

One of my best experience in a hotel. The staff is looking for serve you every where and every time you are there. They call your name, they remember what did you have for breakfast last time. If they see, that you are looking for something they don't wait to ask. I really loved the small things they offered during our stay, the cool tower and soft drink during the way from the airport, free minibar, fruit plate, small cakes, water. The breakfast also great, we had live music during the breakfast. Everybody was smiling and I felt like a VIP guest all the time. Even if the rooms are not the best furnished, the bathroom is a bit tiny, internet is a bit slow, I did not care, because the staff was so nice I even forgot about. This place is absolutely recommended.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dlawnurg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Memoire d' Angkor Boutique Hotel

Property: Memoire d' Angkor Boutique Hotel
Address: City Center, #54 Sivutha Boulevard | In the heart of Siem Reap, Siem Reap 855, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 342 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4 star — Memoire d' Angkor Boutique Hotel 4*
Number of rooms: 48
Official Description (provided by the hotel):
We believe in "Happy Living," so we promise to offer you "an everlasting memory through ultimate happy experiences." Memoire d’ Angkor Boutique Hotel is the city's leading exponent luxury hotel combining stunning minimalist designs with state-of the art- service and facilities and located in the one of the Siem Reap’s prime business and tourists’ area with ideal access to the commercial and entertainment hubs in the city center of Siem Reap town. With plenty of services and facilities international buffet breakfast, juice & coffee, complimentary shoe-shine service, welcome fruit basket upon arrival, complimentary wi-fi and all room are decorate with non-smoking room, air-condition, flat screen TV, bathrobe, slipper, well selected bathroom amenities, in room safety box, emergency and evacuation map, writing table, especially, 2 separate bathrooms with sofa bed in family suite room and hammock swing with dining table in Memoire Suite. ... more   less 
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