To The Management:
Let me start with the bad. I had booked 4 nights at the hotel through Agoda and didn't realize that I had selected the single option instead of the double - My mistake. When I arrived at the hotel, I was informed that I would have to pay an additional $25 per night and that this was a policy enforced by Agoda. When I stated that the room is big enough and can obviously accommodate 2, they said that the added charges were from Agoda and not something the hotel can change. I have brought this up with Agoda and they pushed the ownership back on the hotel - I don't know who is at fault here. Regardless, if you look at rates on agoda, the difference in fees are generally based on the room types and the charges for the added person does not exceed $5 at best. Secondly, the fees for an extra person to have the free breakfast, although it was great, is certainly not worth the extra $25 a night. For that amount, I could have booked another place. To push this on your customers, at 11 PM, after flying, fully knowing that refunds are out of option and other solutions are probably not in the best interest of your travelers is poor taste and shady business. Needless to say, I paid and tried not to let it ruin our trip.
Aside from the dodgy ordeal, the stay was enjoyable. The staff were friendly and attentive and had prepared fruit baskets and cookies in the room. The bathroom was clean, the buffet breakfast was quality with good selection and the amenities were well maintained. The pool is certainly an added plus after a long day in the sun. All day transportation was arranged on short notice for $30 a day and our first guide was quite friendly and fluent in English - second not so fluent :)
The location is about 15 minutes from the airport, 15 minutes from the temples and only a 15 minute walk to the busy pub street and the night market. We felt very safe walking around at night and had plenty of food options to pick from.
Based on my initial impression, I wouldn't return based on principle, but that shouldn't stop me from giving the facility a fair rating.
- Official Description (provided by the hotel):
- We believe in "Happy Living," so we promise to offer you "an everlasting memory through ultimate happy experiences." Memoire d’ Angkor Boutique Hotel is the city's leading exponent luxury hotel combining stunning minimalist designs with state-of the art- service and facilities and located in the one of the Siem Reap’s prime business and tourists’ area with ideal access to the commercial and entertainment hubs in the city center of Siem Reap town. With plenty of services and facilities international buffet breakfast, juice & coffee, complimentary shoe-shine service, welcome fruit basket upon arrival, complimentary wi-fi and all room are decorate with non-smoking room, air-condition, flat screen TV, bathrobe, slipper, well selected bathroom amenities, in room safety box, emergency and evacuation map, writing table, especially, 2 separate bathrooms with sofa bed in family suite room and hammock swing with dining table in Memoire Suite. ... more less
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