As this is the first time we are in Siem reap for 5 nights, we decided to try out 2 hotels. We booked one hotel for 2 nights and Memoire for 3 nights.
Cambodian people are generally very courteous and friendly but Memoire was way better in terms of service and it really left a deep impression.
I emailed Memoire prior to our visit and was pleasantly surprised when Memoire agreed to pick us up from our first hotel (located about 400m away from Memoire). They also provided me with the sightseeing packages via email.
We were warmly welcomed into Memoire. From the very first staff who opened the door for us, to the lady who served us drinks and towels, and we were served by Mr Sun. All of them are warm and smiley.
Sun showed us the map n assisted us with the museum tickets (purchase from the hotel and 1way transport is provided). He explained to us that the room was not ready yet (it was only abt 12.30pm) and another gentlemen Mr Kong came and offered us an upgrade to a Suite room. We accepted their kind offer and left our luggages and proceeded to the museum. It was totally hassle free and we could begin our museum trip fast.
Upon our return, Sun brought us up to the room which our luggages were already brought up. He demonstrated the use the safe and that laundry and minibar is complimentary. Suite room was huge with a swing and wardrobe in the living room, a bathroom with separate shower and bathtub, and a bedroom with balcony.
We settled into the room and left again for dinner.
We need to mention that everytime we pass the reception area, we were warmly greeted by all the staff! No matter who is on duty, whether or not they met us before, they never failed to greet us. It's not just greetings but they also went the extra mile to chat with us and walk us out of the door to see where we are going, whether any help is needed.
Even if we were back late, there will always be someone at the door to welcome us "home".
Breakfast is complimentary and variety was good. The waiters and waitresses ate also attentive to see if we need a second cup of coffee/tea.
On our last day after check out, Sun asked for some time to have a chat with us. Kong joined in shortly after. It was a cosy and nice chat. We can really feel that the staff in Memoire are truly passionate about serving the guests well. They felt more like friends to us and it was really a comfortable stay. Sun even accompanied us to the airport with another staff who drove the car.
We are really grateful to the team in Memoire and would recommend it to everyone visiting Siem Reap!
I dare say that their service is even better than the airline that we took.
From: Wee & Tan (Singapore)
- Official Description (provided by the hotel):
- We believe in "Happy Living," so we promise to offer you "an everlasting memory through ultimate happy experiences." Memoire d’ Angkor Boutique Hotel is the city's leading exponent luxury hotel combining stunning minimalist designs with state-of the art- service and facilities and located in the one of the Siem Reap’s prime business and tourists’ area with ideal access to the commercial and entertainment hubs in the city center of Siem Reap town. With plenty of services and facilities international buffet breakfast, juice & coffee, complimentary shoe-shine service, welcome fruit basket upon arrival, complimentary wi-fi and all room are decorate with non-smoking room, air-condition, flat screen TV, bathrobe, slipper, well selected bathroom amenities, in room safety box, emergency and evacuation map, writing table, especially, 2 separate bathrooms with sofa bed in family suite room and hammock swing with dining table in Memoire Suite. ... more less
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