We booked this hotel for 2 nights but then found out that our flight had been cancelled & there were no more that day, so contacted the hotel to cancel our first night. When we arrived at the airport to book a new flight they then told us that we could still arrive the same day just fly via somewhere else.
So we took a chance and turned up at the hotel even though we'd cancelled the night.
They had sold our room and were fully booked which was totally fine and we were about to drive around and find somewhere else for the night, however the recpetionist insisted on organising our night for us. She apologised profusely even though the hotel had done no wrong at all, it was the airline that mucked us around.
They put us up at another resort nearby that was just as nice as this one, and told us we could just pay the same rate as we would have if we hadn't cancelled & they would sort out any price difference between that and the other hotel.
When we came back to the hotel to spend the 2d night, they had upgraded us to a suite, again apologising about what had happened, which they by no means had to do.
I'm annoyed that I can't remember the name of the lady that organised it all because she was fantastic, they went above and beyond to look after us.
We also booked a driver for the day to take us around the temples which was great. It was lovely to get back into a clean, cold car after our hours of sweating in the sun at each one. You could opt for a driver and a guide but we went it ourselves using the guide book which was easy enough as the driver dropped you right where you needed to be.
The hotel itself is clean and spacious. The breakfast is the best we had in our 4 weeks of SE Asia and the pool was beautiful. Though the spa was actually cooler because it was in the shade & they weren't heating it!
I'd stay here again without a doubt!
- Official Description (provided by the hotel):
- Built in an exotic design of luxury French art and decor coupled with a Cambodian cultural touch, the Lotus Blanc Resort provides a timeless, holistic and harmonious experience. If you are looking for elegance, a rich heritage and a combination of middle ages and a twenty first century outlook, this Siem Reap's premier boutique resort is the place to be, a destination that provides a tropical bliss landscape which intimately defines the perfect escape - a home away from home! ... more less
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