Great location and rooms, impeccable cleanliness and a genuine desire to satisfy customers. In addition the massage given at the hotels are some of the best massages i have ever received and are incredibly cheap (and a welcome relaxation after touring the temples all day in the heat)
I stayed there for 4 days and there were a few glitches... Wake-up call not given, requested guide for tour left with other guests, a khmer breakfast was insipid and consisted of chicken and rice warmed up in a microwave. In addition the assigned tuk-tuk driver (with limited english) offered to change the second day tour itinerary in the middle of the second day without warning me of additional charges...
To be fair, the hotel manager and staff went through great length to atone for these hiccups and refunded me the price of one night...
So i look forward to returning to the villa on my next visit to Siem Reap and give it the Excellent rating it would deserve if there had been no or fewer glitches.
- Official Description (provided by the hotel):
- Two generations of experience in hospitality & hotel business brought to you in one of the finest hotels in Siem Reap . . A guarantee forExcellent Service and a Pleasant Stay . . .A dedicated team of English speaking Staff will be at your service to make your stay at our hotel as pleasant and comfortable as possible. -Tour arrangement ... more less
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