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“Free pick up, new, clean, helpful”

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Saem Siemreap Hotel
Ranked #55 of 384 Hotels in Siem Reap
Certificate of Excellence
Reviewed 18 January 2014

We were transferred for free from the airport. The check-in was smooth. The hotel is new, very comfortable. We had a ground floor room facing the pool. Room was big, clean and pleasantly furnished. Pool was big enough for relaxation after a day of sightseeing. Staff was helpful, organised few trips for us and Xmas eve event. Breakfast was very good too. Hotel is not in the centre but this is not a problem. Tuktuks are at the entry and this is just 2USD per ride. Be careful when coming back as not every driver knows this new hotel so show the map or the address. I recommend the laundry at the stand opposite the hotel entry. Overall a great base for exploration of Cambodia, we took Chantra tuk tuk that lives nearby we found on tripadvisor. Very safe place.

  • Stayed: December 2013, travelled as a couple
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2  Thank topolnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,393 - 1,399 of 1,721 reviews

Reviewed 17 January 2014

We were working with Travel Cambodia on our family vacation and they booked us into this hotel for a "second choice" as their original pick was booked. I was pleasantly surprised when we arrived. The neighborhood looks a little sketchy on first glance but the hotel is a gem. The rooms are lovely and comfortable especially the first floor units. The restaurant is fine with reasonable prices. One of our party commented that this hotel is an oasis in the midst of the crowds and noise of Siem Reap proper. I would agree.

Room Tip: First floor units seem a little larger with patio poolside outside the room. They need two chairs o...
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  • Stayed: December 2013, travelled with family
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1  Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

We enjoyed our stay - the hotel is new, rooms are comfortable, swimming pool is pretty. Breakfast was very good with lots of choices. Had amazing massages at their Spa. All stuff was extremely friendly and helpful. It only takes 5 min by tuk-tuk to get to pub street and there are plenty of them just waiting outside the hotel. The ride is only $2. We did hear some religious singing 1 of the 3 morning we spent there but it did not really bother us. Would definitely stay there again

  • Stayed: January 2014, travelled as a couple
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1  Thank Elka2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

I tried really hard to like this hotel as the staff do try hard to please. I like to look for the positive and maybe I am wrong to compare this hotel to the other hotels we have stayed in during our travels throughout Vietnam and Cambodia. So much could be improved here. But we enjoyed our stay here the least.

Some of the negatives were (and some things the hotel cannot control I admit): the room air conditioning clicked constantly, be careful of the very slippery wooden floors, brown shower water, those neighbouring dogs barking!, the annoying door alarms of other guests, very noisy hallways, or just inconsiderate guests?, and limited food choices which is disappointing as this hotel is located out of town and not within walking distance.

The positives were the lovely staff who helped at every turn, the amazing pool (a great respite after a hot day at the temples), and comfy room.

An average hotel in our opinion.

Room Tip: The poolside cabanas located on the ground floor are best.
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  • Stayed: January 2014, travelled with family
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3  Thank Suzi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

Very pleasant hotel with swimming pool and extremely nice personnel in the reception and in the bar and dining room. Not far from Angkor Wat and the hotel arrange visits to the place and the surroundings.

  • Stayed: October 2013, travelled with friends
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1  Thank Reiseglad700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

You'd never know it from the photos, but this is a very basic hotel, hidden on a muddy dirt road. Each time we took a taxi, they had not heard of this hotel and had difficulty finding it. (And we drove past many nicer hotels in our attempts to find it). Our check-in process did not go well, as the hotel mixed up our reservation and did not have both rooms available. There seemed to be a language barrier explaining our booking and what we needed from the staff. They left us sitting in the lobby for too long and we had to remind them several times what we were waiting for. The room itself was clean, but basic. The bed was comfortable, but the shower did not get hot.

  • Stayed: December 2013, travelled with family
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2  Thank we-b-globetrotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamsan L, General Manager at Saem Siemreap Hotel, responded to this reviewResponded 10 January 2014

Dear distinguished clients

Thank you so much for your constructive feedback following your stay with us at Saem Siemreap Hotel.

We are really so sorry that we can't provide service as your expectation and also not according to our standard.

Our locations is about 650 meter from from main road, National Road No. 6 and about 2500 meter from downtown, and we have registered our hotel points in Google Map too, you also can find us in our website map, We also provide service to pick up at your lost point in Siem Reap town area if you can give us a call, without charged.

We have called for a meeting immediately to review our standard Check In process to ensure it's not happened again to our future guests. Our Check In time is 2:00 PM, if you arrive before time, it maybe the case. but however will conduct our training and alert again to our staff to be more vigilant.

We recognize some of our staffs still speak limited English, most of them are at back office only, to be improved, right now we have two English class teaching are ongoing, morning and afternoon, we do hope next a few month they will get better knowledge.

Hot water is technical problem if you could notify us on time our technician will fix it during your stay, we do have technician standby 24 hour.

One again, thank you for choosing to stay with us and for your valuable time to comment.

We look forward to serving you again.

Kamsan LEK
gm@saemsiemreaphotel.com

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Reviewed 8 January 2014 via mobile

We stayed in Saem hotel for 2 nights with honeymoon package. We were surprised by the decorations on the bed it was lovely. The room is clean and comfortable. We got free spa massage breakfast lunch and dinner and the food are delicious. The staffs are very friendly and the hotel hires diabled person as well. I would give more stars if i could. Definitely will go back again.

Stayed: December 2013, travelled as a couple
3  Thank Nana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamsan L, General Manager at Saem Siemreap Hotel, responded to this reviewResponded 10 January 2014

Dear Nana

Warmest greeting from Siem Reap, Angkor!

Thank you so much for your valuable time to share your experience with us.

We are delighted to see you are satisfy with most of our services

We are looking forward to serving you again

Best regards
Kamsan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Saem Siemreap Hotel

Address: Krom 6, Phoum Sala Kanseng, Sangkat Svay Dangkum, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 384 Hotels in Siem Reap
Price Range: £34 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Saem Siemreap Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
Saem Siemreap Hotel is equipped with premium room amenities and facilities and services, according to Hotel Five Star Standard. Its elegant and unique Khmer architecture is boosted with cool and fresh air, flower fragrance and a salt-water pool at the center. Every service point is just a few steps away to give its residents perfect convenience in a relaxed atmosphere.This hotel is a newly opened 78-room luxury property just 5 minutes from the national museum, night market and pub streets and about 7 km drive from the airport and the Angkor UNESCO Heritage Site. It is designed and professionally operated to provide its residents excellence in care and hospitality. ... more   less 
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