I just returned from 4 nights at the Saem Siemreap Hotel and cannot say enough good things about the whole experience. After making my reservation through Booking.com I was contacted via email by the hotel so they could make arrangements for picking me up when I arrived by bus. From there it was nothing but excellent customer service.
A cold bottle of water and wet towel during the short ride to the hotel. Being told of the amenities while being escorted to my room and there receiving a welcome drink. Returning to my room after a short outing to find a fresh fruit plate. All these small jesters really made me feel like I was in a 5-star hotel.
I used one of the tuk tuk drivers at the hotel for the 3 days that I visited the temples of Angkor Wat. I was again impressed with the small details. The driver was excellent and each time I finished with a temple, he was waiting for me with a cold bottle of water and cold towel.
The breakfast buffet was great, a lot of variety including a made to order crepe station, made to order eggs and a noodle station. This in addition to other hot and cold items, fresh fruit, breads and fresh juice options. Plenty to choose from. Room service for dinner one night and that was excellent as well.
My room looked just like what I saw on the web site. Very clean and everything from the aircon, TV, plumbing to the WI-FI worked without any problems. I used the pool every night. The work out equipment looked clean and well maintained, but since I was on vacation, decided the temple walking was exercise enough.
As other people have mentioned, the hotel was not right downtown but on the way to Angkor Wat. Easy enough to get to town by tuk tuk. The location was one of the reasons I choose this hotel. I was traveling by myself and as a single female felt totally safe here and with the tuk tuk driver they arranged for my use.
When I read the hotel information in the room, I have to say I was impressed with the management's recommendation that tipping not be done with each individual employee. They provide a tipping box in the reception area and prefer that you leave tips there to be shared among all the employees. Just another small thing that made for a really relaxing stay.
Finally, I cannot say enough about the staff. They always greeted me with a smile and made me feel very welcome. You could also tell they took their jobs seriously. The perfect mix of friendliness and professionalism.
I have done quite a bit of traveling and this is by far one of the best places I have ever stayed. When I have a chance to return to Siem Reap, this will definitely be the hotel I return to.
- Official Description (provided by the hotel):
- Saem Siemreap Hotel is equipped with premium room amenities and facilities and services, according to Hotel Five Star Standard. Its elegant and unique Khmer architecture is boosted with cool and fresh air, flower fragrance and a salt-water pool at the center. Every service point is just a few steps away to give its residents perfect convenience in a relaxed atmosphere.This hotel is a newly opened 78-room luxury property just 5 minutes from the national museum, night market and pub streets and about 7 km drive from the airport and the Angkor UNESCO Heritage Site. It is designed and professionally operated to provide its residents excellence in care and hospitality. ... more less
- Reservation Options:
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