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“amazing customer service”
Review of Hotel 20th Street

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Hotel 20th Street
Ranked #139 of 356 Hotels in Siem Reap
Certificate of Excellence
Bangkok, Thailand
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“amazing customer service”
Reviewed 5 May 2013

A lovely new hotel with modern tasteful furnishings, a nice pool and some of the best customer service I have experienced. All staff very polite, friendly and welcoming and eager to make your stay the best possible. They also make amazing margheritas. The hotel is in a good area, no problems with noise at night or early in the morning. The twin rooms have two huge double beds and are very spacious, so you don't feel at all cramped if sharing. Would definitely recommend to anyone going to Siem Reap!

Room Tip: Twin rooms very big
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  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
1 Thank bonnybonnycoombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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238 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2013

We had a great stay at the Golden Dynasty. The service is excellent - all staff were extremely friendly and helpful. The rooms were spacious and exceptionally clean. The pool and specials at the bar made a perfect end to a day of sight-seeing. After a day in the blistering hot sun it was amazing to sit pool side, have a beer, and chat with other guests.

Location is a $2 tuk-tuk ride from the main markets and night-life which was perfect for us. Away from the chaos a bit but still easy to get to.

A great value! We will go back the next time we visit!

  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 April 2013

Rooms are clean and large. Staff are very polite and well spoken. Manager is a wonderful lady. This is just a short walk to night market and pub street and the old market area. Surrounded by great restaurants. The swimming pool is great to unwind in after a day of sight seeing. Enjoy a wonderful cocktail and a great plate of food. You will not be disappointed.

  • Stayed March 2013
    • Value
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    • Rooms
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Helpful?
1 Thank Leanne64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2013

Visited Siem Reap, Phnom Penh and Sihanoukeville on my trip. Only two hotels worth writing about. The guest houses are still unlisted.

This hotel was the best I stayed on my little excursion. There are lots of choices in Siem Reap but I am sure I got a good deal here. No complaints, except may be the cocks crowing nextdoor at any time of the day, including the middle of the night, but I still slept OK.

Staff were excellent and always smiling. Had some general power outages but the hotel has its own generator, so no problem. Wifi was fine. Breakfasts really good. Bed was great. Bathroom pretty good. Very very clean everywhere. Not much of choice of cocktails by the pool, but they were excellent and cheap. Pool was clear and cool. No problem getting a comfortable lounge bed. They even had a variety of rubber toys. Massages in the room or by the pool can be arranged on request. Price was OK.

The location is excellent. Far enough away from the other noisey tourists, bars e.t.c. but still within easy walking distance of the old market and night life.

Would have stayed longer but it was time to move on.

  • Stayed April 2013, travelled solo
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Helpful?
1 Thank jjlondon2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2013

On a tight schedule touring Cambodia, hitting the major towns and staying better backpacker type places. I somewhat hastily promised to write some reviews as the khmers are just super friendly and helpful everywhere. No less so than at the Golden Dynasty. They especially deserved a mention, so here goes.

Our friends recommended the guest house area near the royal palace, royal gardens and whatbo. We arrived without booking and promptly had a look at five guest houses and this hotel. They were all within about 100 meters of each other so its easy to look around. We stayed the first night in another guest house across the road from the hotel. There food was very good but we didnt like the room (too small and grubby). We had underspent our budget so we decided we could afford a little more for the decent room that we had seen at Dynasty.

So we checked in to Dynasty for two nights. We were lucky. They were very busy due to new year celebrations. The rooms we had seen were all taken. We were offered a suite but it was too many $ for us, so we said no. But after some discussion, we got the suite for the same price as a room. It was amazing.

Clean, lots of space (we dumped all our stuff in the living area, so the bedroom stayed tidy), cool air cond, tv with lots channels, heavenly comfortable beds, wifi worked, a mini bar, kettle and more.

What made the stay even more pleasant was the attentive staff the cafe and pool bar. In the hot weather and after all the cheap backpacker places, this was sheer delight. And it was just a little more expensive than the nearby places we looked at. And dont forget, we got a suite also...

Staff always smiling and always doing the best to make our holiday easier and that bit special.

Good location. Pub street is an easy walk down the river.

If I ever come back this way, I'll look them up. Recommended!

Room Tip: They seem to have some flexibility on prices. We spoke to other guests. Its worth asking the price a...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank joesmit89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selangor
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2013

We just spent two night there, friendly staff.. I like thier smling face... The room was big, modern, clean and beautiful furnished. Need some communication improvement... the rest is marvelous... Will back again...

Room Tip: 1st floor room will be better....
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  • Stayed March 2013, travelled on business
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Helpful?
1 Thank wcscottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siem Reap, Cambodia
1 review
Reviewed 25 March 2013

A very nice hotel, comfortable, clean and nice air-conditioned spacious bedroom. The bar outside is pleasant and the small pool a bonus for my 3 year old grandson. Payment is in advance and we paid upfront for two weeks but had to cut short our stay by a few days - refunds were no problem. The hotel is away from the main road and so is quiet and peaceful both inside and around the pool and bar. If we are back in Siem Reap in the future we will stay here again.

  • Stayed March 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Andrewuk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel 20th Street

Property: Hotel 20th Street
Address: Street 20 | Junction Wat Bo Road, Siem Reap, Cambodia (Formerly Golden Dynasty Boutique Hotel)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #139 of 356 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel 20th Street 3*
Number of rooms: 27
Official Description (provided by the hotel):
Welcome to Hotel 20th Street. A place where the most important thing is you. Hotel 20TH Street offers modern accommodation in Siem Reap. All the rooms (en-suite bathrooms) are equipped for 4 guests and include amenities such as coffee and tea making facilities, 2 bottles of water, mini bar, wardrobe, a flat-screen cable TV, room service telephone and AC. Selected apartment suites feature a kitchenette and balcony. Safety boxes are available at reception. Conveniently located minutes away from Old Market and Pub Street, Hotel 20th Street offers superb service - pick up from the airport or bus stop to the hotel, an outdoor swimming pool, a beautiful garden, and a bar area. Fast and free Wi-Fi is available throughout the premises. Siem Reap is Cambodia's hot spot, the place to be, to have fun and enjoy life! While the truly stunning temples of Angkor are undoubtedly the star attraction of the area, few are aware of the fact that Siem Reap is a vibrant and colorful city offering wonderful sightseeing, entertainment, gastronomy, health and well being opportunities. We offer personalized service - a friendly and knowledgeable member of our staff will accompany you throughout your stay with us. All activities and tours can be tailor made and privately organized with your mother tongue speaking guide. From day and sightseeing itinerary planning to restaurant, spa, shopping tips and reservations, we will take care of everything for you. And it goes without saying that you will be driven around in a traditional tuk-tuk by a professional, trustworthy and reliable driver accredited with our property, who will be at your disposal at all times. Hotel 20th Street is located in the center of Siem Reap for people who enjoy active lifestyle, exploration and discovery, yet wish serenity, calm and utmost care envelop them once they are done touring for the day. - 7km from Siem Reap International Airport - The UNESCO World Heritage Site of Angkor Wat Temple is a 15-minute drive away. Hotel 20TH Street: get the best taste of Siem Reap. ... more   less 
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