This hotel was such a disappointment after reading all the positive reviews. We were picked up from the airport by an over friendly tuk tuk driver who was very keen to offer his services for our trip. Despite our long journey he keenly arranged to meet us the following day to negotiate this.
Our welcome was warm with a lady who spoke exceptional English. The room was small but acceptable and clean. Breakfast was eaten outside next to the pool where I was badly bitten by Mosquitos and we saw a rat scurrying around. The pool is small but the issue is it is at the front of the hotel and the tuk tuk drivers hang around here meaning you cannot enjoy your swim or breakfast in peace. I also saw a mosquito in the room and asked for it to be sprayed however a member of staff could not see it so would not spray the room.We negotiated a price with sopall the driver who was also insistent that he take us to a silk shop which we flatly refused.
He arrived the next day with his son and asked if it was ok if he joined us, what choice did we have??? We set off son in toe and went to various temples and then said we would stop for lunch and although we were right next to a number of places to get food he insisted we go somewhere else as there were toilets. We arrived (after passing a toilet close by) at a restaurant whose prices were extortionate. When only one of us ordered food the girl looked confused and kept looking at her boss. The food was mediocre and when I paid he rounded it up and I corrected him. If I choose to leave a tip or the difference that's for me to decide not the restaurant owner!! If he wanted to charge more he should adjust his prices and advertise them accordingly. You could hear him telling the others about this as we were leaving and as we walked to a temple across the road he was having a word with sopall. A few hours after we got back we left the hotel for a meal and sopall was hanging around at the pool. On my return I found £70 and $40 missing. My boyfriend complained to the woman who initially greeted us who all of a sudden could not understand a word he was saying. She knew exactly what was going on as the next morning when we went to speak with her she said she had questioned all staff non of which admitted to taking the money. I believe she knew exactly what had happened. The staff turned from friendly and helpful to unfriendly and nonchalant. The feeling completely changed and we felt very uncomfortable there. This is my second visit to Cambodia and I am a seasoned traveller and I have never written a bad review or left a hotel mid stay. I know I should not have left the money in the room; I became complacent however this does not excuse such dishonesty or the treatment we received. I can imagine what the managers response will be after seeing a previous response virtually accusing a guest of lying. I strongly recommend you do not stay at this establishment, they are wolves in sheeps clothing and shame the plethora of good honest establishments in siem reap. What is really insulting is that they must think that we are stupid enough not to know what they are up to. Incidentally, at our next hotel we booked another tuk tuk for much less than here so we were most definitely taken advantage of. Be warned, stay here at your own risk.
- Official Description (provided by the hotel):
- Villa Um Theara is situated in Wat Bo Village, just a 10-minute walk from the the lively Pub Street and Old Market in Siem Reap. It provides elegant rooms with a large bathroom. Wi-Fi is available for free throughout the property. The villa is located 7Km away from Siem Reap International Airport and both World UNESCO site Angkor Wat Temple.All air-conditioning room feature with private en-suite bathroom and hot and cold shower.Hotel provide 24 hours front desk and daily house keeping including in the room rate. ... more less
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