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Borei Angkor Resort & Spa
Ranked #38 of 361 Hotels in Siem Reap
Reviewed 19 February 2012

My husband and I booked a 5-night package deal with a generous food and spa treatment account which we used fully... The spa ladies knew what they were doing, treatment rooms and set up were excellent, prices reasonable and we have nothing but praise. The same must be said for the breakfast buffet -- the choice and quality of local and international dishes surpassed a benchmark set in Singapore more than 20 years ago! The dinner buffets were good value too. We can fully recommend the Cultural Night Khmer Dinner. Unbeatable in quality and price were the cocktails at Happy Hour!

Staff were incredibly friendly and obliging -- and provided by far the best service we have experienced while travelling all over the world!

Our 'Landmark' room was clean, spacious and fully equipped, including free wireless internet access. The bathroom was large and had a big freestanding bathtub. However, providing just two tea, coffee and and sugar bags per day did not match the generosity experienced otherwise. And 'creamer' instead of fresh milk is not acceptable for an hotel of this standard.

We booked a tour guide and tuk-tuk transport for our sunrise trip to Angkor Wat through the hotel's Hospitality Desk (45 USD). Their guides are all trained by the Department of Tourism and had to go through rigorous training prior to receiving their license. Our guide spoke English well and was very knowledgeable with respect to Cambodia's ancient and recent history.

Bottomline: we loved our stay at the Borei Angkor and highly recommend the hotel.

Room Tip: Ask for a room with view of the swimming pool.
  • Stayed: February 2012, travelled as a couple
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2  Thank John and Waltra... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,735 - 3,741 of 5,268 reviews

Reviewed 18 February 2012

Just spent three incredible days at the Borei Angkor. Our room was spectacular-the deluxe, all wood (floor,ceiling and walls) suite facing the large swimming pool with built in jacuzzi. After sightseeing all day, the 90 minute $45 massage in the spa and fitness center was just the thing to relax you before supper. Breakfast was complete with waffles,pancakes,eggs to order etc. The hotel has a unique position of Resident host, under the direction of Tim Hy, wherein a host was assigned to us to ensure our complete satisfaction during our stay. Our host asked us what type of mattress we desired and we were accommodated. Approximately twenty performers in full native costumes entertained us at the evening Cambodian culture show . The all Cambodian staff made us feel as royalty and "honored guest". A great buy.

Room Tip: Pool view is recommended
  • Stayed: February 2012, travelled as a couple
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1  Thank Yesterdaytomorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2012

Pretty sure our room was about $45 a night. Amazing value. Breakfast amazing. Service well beyond the call of duty. Location is kind of average if your looking to go out every night in town as the walk (20mins) can be a bit dubious on the way back late at night. Tuk Tuks are only $2 though.

  • Stayed: March 2011, travelled with friends
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Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

We paid $85 to stay here for a night, which if you compare it to UK prices is amazing value, however we had 5* expectations that were just not quite met. The hotel is very grand and impressive at cursory glance. However the devil is in the detail at 5* standard and this is where it fell short, along with the stiff and stuffy service. Things like a ripped shower curtain which has been patched up with parcel tape, ripped bed covers, slightly worn feel to the room were below expectations.

Having stayed in small hotels and B&Bs for around $20 a night up to this point we sadly found that the service was not anywhere near as good. The staff were perfectly polite but lacked the warmth and genuine nature that we found elsewhere. They seemed to be following strict processes/scripts without any of their own initiative. This led to frustrating conversations when asking for things and being told the same thing over and over again.

However, overall it was nice. The spa area was lovely and perfect if you've checked out and have a flight later - you can use the shower, jacuzzi, sauna etc for free after lounging by the pool (and there's free water so you don't have to pay the $5 for a bottle of water!!) The breakfast was absolutely amazing - a whole world of options!

Oh and we can confirm that the bed was indeed very hard, we normally enjoy a firm mattress but this was quite unforgiving!

  • Stayed: February 2012, travelled as a couple
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1  Thank CarolineWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hang S, General Manager at Borei Angkor Resort & Spa, responded to this reviewResponded 17 February 2012

It is with regret to learn, that you found our facilities and services not to be up to standard and we hasten to apologize for the inconvenience caused.

I have made a special note of the points mentioned, and necessary actions are taken with concern department in particular housekeeping. In further note, we do provide a soft mattress pat to cater the needs of individual. Thus, I would say about 70% of comment made on trip advisor has extended their appreciation toward our fellow Cambodian staff how they truly feel the warm and genuine welcome if you were to flip through 577 reviews on trip adviser.

It is regretful that I cannot do enough to recover back the service, facilities you have found during the stay. I can be reached sokvanna.hang@boreiangkor.com if any assistance I could offer.

It is with our best interest to see resident are happy and I, thank you very much for staying with us.

Sokvanna HANG
General Manager
Borei Angkor Resort & Spa

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Reviewed 13 February 2012

Superb hotel. Spa is fantastic...not expensive.
We've had one of the best tasting margaritas there sitting by the poolside.
Staff is everready to be of assistance to u.
Good food and morning breakfast is a treat....good spread of yummy breads n muffins.
Clean pool. They have a salon too by the spa.
On the whole it was a pleasure staying @ this hotel. Very hospitable n friendly.

  • Stayed: February 2012
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3  Thank SanJai22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

My husband and I traveled to Cambodia for our honeymoon, and Borei Angkor made the experience amazing. The assistant manager of the hotel, Roberto, always made sure that we were well taken care of-- from scheduling our day trips, ensuring that I had vegetarian food available at every meal, accommodating hotel services around our schedule, etc. The resort's personal taxi staff was excellent. Mr. Thoun was friendly and knowledgeable of all the locations. It was very easy to communicate with everyone at Borei Angkor; english was a second language to them. The room that we stayed in was wonderful. Every possible luxury you can imagine was within our fingertips. Comfort and luxury is the norm at this resort. Out of all the places that we stayed in on our trip through Asia and of the previous resorts that we have stayed in, this very well could be the best of them all.

  • Stayed: February 2012, travelled as a couple
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3  Thank Soni997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

From arrival at the hotel, guests receive a very warm welcome here. The small touches, on check-in; a cold refreshing towel and a drink of local tea helps settle you into the Borei Angkor Resort & Spa experience. I am absolutely delighted to share my positive experiences. Mr Alex and his front of house team gave us a wonderful welcome to the hotel and ensured that whilst we waited for our rooms to be made ready, that our luggage was taken good care of and we had opportunity to ask questions. A full service is on offer from the hotel, but it is done in such a way not to intimidate guests in any way - there is no hard sell at all. The hotel is stunning and employs mostly (if not all) Cambodian staff with great local knowledge, local dishes and a genuine love for their job and their country. The standard of service is A1 - from the servicing of the rooms, free bottled water, to the turn down service and the facilities (Full Spa, Gym, Pool, Restaurant, Bars). Pool side staff are attentive to your needs and after a long day temple exploring, this makes a difference to the weary traveller. Part of the beauty of the hotel is its proximity to the centre of Siem Reap. Staff who particularly made our stay very welcoming include Poolside - Mr Leaung Se and his team and on the 4th floor, Mr Sokman and Mr Chen. This team of staff are an asset to the hotel and made our stay one of the best I have ever experienced. I recommend the Cultural show. The breakfast is delicious. Well done!

Room Tip: Very quiet around the hotel. No issues with noise.
  • Stayed: January 2012, travelled with friends
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3  Thank TravelBod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hang S, General Manager at Borei Angkor Resort & Spa, responded to this reviewResponded 13 February 2012

I cannot express enough of seeing your kind words with full of courage toward our fellow team member in particular to the team of Resident Host, and I have conveyed your message to Alex, Lenung Se, Sokhman, Chen and Mudita team of their outstanding work.

I, thank you very much for choosing Borei Angkor resort & Spa as place of your choice and gratify that you left with great memorable experience with us. We are looking forward to the opportunity of welcoming you back home soon.

Thank you

Sokvanna HANG
General Manager
Borei Angkor Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Borei Angkor Resort & Spa

Address: National Road 6 | Banteay Chas, Siem Reap 17252, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Siem Reap
#13 Family Hotel in Siem Reap
#17 Romantic Hotel in Siem Reap
#30 Luxury Hotel in Siem Reap
#33 Spa Hotel in Siem Reap
Price Range: £31 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Borei Angkor Resort & Spa 5*
Number of rooms: 100
Official Description (provided by the hotel):
Borei Angkor Resort & Spa is the one and only most reviewed hotel in Siem Reap Cambodia given by thousands of travelers' reviews on TripAdvisor making Borei Angkor the most popular and chosen hotel to stay in Siem Reap while visiting the UNESCO world heritage site of Angkor Wat. Aptly named after 'a territory of Angkor', Borei Angkor Resort & Spa, a truly Cambodia 5 star hotel in Siem Reap is set right in the center of Siem Reap, ideally situated within 15 minutes drive either from Siem Reap International Airport or to Angkor Wat, and only 5 minutes drive to Siem Reap downtown including Pub Street, shopping malls, Angkor Night Market, local restaurants and bars, and other nearby local attractions in Siem Reap. ... more   less 
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Also Known As:
Borei Angkor Hotel Siem Reap
Borei Angkor Resort And Spa
Borei Angkor Siem Reap

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